topic Re: Trouble with signing in the Archicad program on the new PC. in Installation & update

Trouble with signing in the Archicad program on the new PC.

AylinG — Thu, 04 Nov 2021 15:11:48 GMT

Hi, I already have a student license. I had the Archicad downloaded on my old computer. However, my old computer hard disk crashed and I had to get a new computer. After downloading the program to my new computer it wouldn't let me sign in (in the Archicad itself). What should I do? BTW I have updated the driver to the most recent version. I have no problem with signing in to my account on Graphisoft. The problem is signing in to the program (Archicad software). I can't sign in in the startup dialog or inside Archicad so neither of them works.

Re: Trouble with signing in the Archicad program on the new PC.

Minh Nguyen — Fri, 05 Nov 2021 12:25:48 GMT

Hello,

Thank you very much for the question!

Previously, we have some similar reports coming from users with Intel Xe graphics card, which is a recent, somewhat rare discrete Intel GPU. With the latest driver update, the issue gets resolved.

If you have this type of graphics card, could you give it a try?

Thank you very much!

Best regards,

Minh