topic Re: Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7 in Installation & update

Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7

AT23 — Fri, 19 Nov 2021 09:04:48 GMT

After apple update, any old files crash when either switching to 3d window using any 3d style that isn't vectorial or trying to close the 3d window.. 3d window doesn't crash if all layers are turned off. only a problem in existing files. new files aren't effected.

Archicad 24

MaMini i5 16gb

OSX 10.15.7

Re: Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7

Laszlo Nagy — Tue, 23 Nov 2021 12:31:14 GMT

Are you using the latest AC24 Update?

Re: Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7

AT23 — Tue, 23 Nov 2021 12:57:03 GMT

Yes everything that can be updated is up to date.

Re: Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7

Minh Nguyen — Tue, 23 Nov 2021 13:28:33 GMT

Hello,

Thank you for sharing your issue and I am very sorry to hear about it!

If the problem only happens with a specific file, it's more likely that there was something wrong with this file. I'm wondering if you can share the bugID generated after sending a detailed report?

Looking forward to hearing from you!

Best regards,

Minh

Re: Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7

AT23 — Tue, 23 Nov 2021 13:40:53 GMT

Thanks for your response. The problem exists on any file created before I did the most recent Apple update. Any new file I create is fine. I'm not sure what to do about the BugID. i've never been successful in sending a buck report. It always fails.

Re: Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7

AT23 — Tue, 23 Nov 2021 13:44:16 GMT

Ive attached the bug report here if thats helpful

Re: Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7

Minh Nguyen — Tue, 23 Nov 2021 14:45:32 GMT

Hello,

Thank you very much for the report!

There's definitely an issue with Archicad when it unsuccessfully sends a bug report. I think there might be something blocking the connection from your computer to our server. Anyhow, it is not relevant in this case.

I checked the crash report, and there I found that the issue happened due to graphics driver issue. In previous cases, this is suggested as a solution to the crash:

- In the respective folder (should be under Applications/GRAPHISOFT/ARCHICAD 24) please navigate to Defaults/ARCHICAD/WorkEnvironment/User Preferences/, and open the Standard User Preference.xml file. The following needs to be adjusted:

<AntialiasQuality>1</AntialiasQuality>
<AntialiasQualityOpenGL3D>1</AntialiasQualityOpenGL3D>

The above "1" values need to be changed to 0.

- After that, please perform a Preferences Cleaning

I hope it helps with the issue. Feel free to ask if there is anything unclear!

Best regards,
Minh

Re: Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7

AT23 — Tue, 23 Nov 2021 21:23:44 GMT

Thanks Minh, I had tried that in the past albeit by a different means with no effect. I have tried again following these instructions and still no good. I've ordered a new computer so I am really hoping that with a new OSx version and a bit more processor grunt this isn't going to be a problem any more.

Re: Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7

Minh Nguyen — Thu, 25 Nov 2021 13:43:03 GMT

Hello,

Thank you for the information, I'm very sorry to hear that!

Since the problem happens with only existing files, may I ask for one of them, as well as the System Report (SPX file) for further investigation? Please let me know if you need a secure place to upload them!

Best regards,

Minh

Re: Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7

TGA — Tue, 07 Dec 2021 07:22:07 GMT

Hi All,

Exact same issue on AC23 and AC24 as well. A file that was saved and closed with its 3D view open upon closing the file, crashes even before fully loading in the file, it crashes when it would start load in the 3D as and where it was saved.

Very frustrating.
AC 23 & 24

MacBook Pro (13-inch, Mid 2012)

OSX 10.15.7

Re: Crashing when switching to 3D window using openGl rendering. after updating OSX 10.15.7

Minh Nguyen — Thu, 09 Dec 2021 13:46:33 GMT

Hello,

Thank you for the report and I am very sorry to hear it!

Based on the description, this might be a totally different problem. I'm wondering if you kept the bugID generated from these crashes? If not, would it be possible for you to recreate the issue and send me the new bugID again?

Thank you very much for your help!

Best regards,

Minh