topic Re: How to buy Archicad internationally ? or is it impossible ? in Installation & update

How to buy Archicad internationally ? or is it impossible ?

MA — Sat, 04 Dec 2021 10:44:14 GMT

Hello , I know Graphisoft has pages and emails

https://www.bimes.com/buy

https://graphisoft.com/contact-us/local-contacts

But all of these never respond to me over a very long period and they never would , so I think they are just there to waste people's time

and there's no local distributer here in kuwait , and if so i wouldn't know which unless Graphisoft responds

I have seen this discussed before (The impossibility to get the software license's)

but i want to know if anyone has any suggestion before moving to the one click buying software (Revit)

Even though this is great indicator of lack of support from Graphisoft which makes purchasing a license to manage important projects a bad idea

thanks

Re: How to buy Archicad internationally ? or is it impossible ?

Karl Ottenstein — Sat, 04 Dec 2021 18:38:35 GMT

When you say nobody responds... did you actually phone the number for Kuwait and nobody answered? or just hope that an email did not go into a spam folder?

(It is strange that BIMES in Dubai lists Automated Systems in Kuwait as their partner, but Automated Systems does not list ARCHICAD as a product that they sell or support. Perhaps @Minh Nguyen can look into this for you.)

Re: How to buy Archicad internationally ? or is it impossible ?

MA — Sun, 05 Dec 2021 10:06:24 GMT

Thank you Mr.Karl Ottenstein

Yes mails , but lets assume that multiple mails from different emails (Edu/Personal) over a year all were considered as a spam ... (Though I didn't experience this with any large company before)

I also filled a Bimes quotation long ago to buy it using this site (Says Licenses are only available in UAE, Saudi Arabia, Kuwait ,Bahrain and Lebanon.)

https://www.bimes.com/buy

still nothing

Not sure if International calls Kuwait > UAE would work either

because a US based user complained about the same issue here , with your response too

https://community.graphisoft.com/t5/Design-forum/Why-is-it-so-hard-to-buy-Archicad-get-sales-to-call/m-p/292927

but I will try it , knowing it wont help .. Thanks

Re: How to buy Archicad internationally ? or is it impossible ?

Minh Nguyen — Tue, 07 Dec 2021 15:22:17 GMT

Hello,

Thank you very much for the question and I am very sorry for the experience!

At the moment, I'm contacting the responsible Sales Manager in order to find out more about the situation. As soon as I have some news, I will let you know!

Meanwhile, we are working on an alternative Archicad purchasing process. Hopefully, we will be able to share more soon!

Best regards,

Minh

Re: How to buy Archicad internationally ? or is it impossible ?

Minh Nguyen — Thu, 09 Dec 2021 13:33:32 GMT

Hi again,

After discussing with the Sales Manager, we think that it would be best if you could directly contact our Sales Manager. I hope you have received my Private Message by now. Please let me know if you need anything else!

Thank you very much for your understanding!

Best regards,

Minh

Re: How to buy Archicad internationally ? or is it impossible ?

MA — Fri, 17 Dec 2021 14:42:42 GMT

thank you Mr.Nguyen

will do so

Regards

Re: How to buy Archicad internationally ? or is it impossible ?

MA — Fri, 17 Dec 2021 15:12:57 GMT

Oh , I just noticed the site upgrade to buy it directly, Finally.... Congratulations.

I think I wont need to contact the sales manager and buy it from the site then

thanks