topic Re: Free Twinmotion promotion issue in Installation & update

Free Twinmotion promotion issue

US — Mon, 20 Sep 2021 14:07:57 GMT

Hi,

not quite sure if this is the right place to ask, but I have an issue with the promotion for the free Twinmotion software, once I go to https://twinmotion.graphisoft.com/ it says I am ready to download Twinmotion, but the Graphisoft ID is not linked with my Epic Games account, is there any way to redo this connection?

Thank you in advance for any helpful information to this 🙂

Re: Free Twinmotion promotion issue

Karl Ottenstein — Mon, 20 Sep 2021 21:17:56 GMT

Are you using the same email address for your Graphisoft ID and your Epic Games account? That's what I've done, and there was no problem with the download/activate workflow. But, given that there are special URLs if you follow the download/activation steps - including authorizing sharing info between Epic and Graphisoft as in the screenshots below - it should work if you follow those links and have different emails for your accounts (I think?) and don't try to jump directly to any other download links. In particular, if you are a new user, you must click the link given in the screenshots to get to a place where after you click purchase... it just leads you directly to the download without having to actually make a purchase.

First, after clicking the link you gave, you must proceed and then click Allow here:

Then, you must click the link in this screen to get whatever cookie/etc makes the purchase actually free in spite of seeing a price on the purchase button:

Re: Free Twinmotion promotion issue

Vinicius Guedes — Tue, 21 Sep 2021 12:57:02 GMT

Hello, @US

You can find the whole process in article below:

https://community.graphisoft.com/t5/Visualize-articles/Get-Your-Free-Twinmotion-2021/ta-p/304160

Re: Free Twinmotion promotion issue

garick — Fri, 01 Oct 2021 10:01:40 GMT

Video instruction on link unworkable.

No box on right down

Re: Free Twinmotion promotion issue

Djordje — Thu, 16 Dec 2021 07:47:25 GMT

Hi guys

We are having trouble relinking the licenses for the new users. Some people are leaving the company, the others are coming, and we have a few cases where we had to keep the old logins in order to keep TM functioning.

The process is not the easiest and the least convoluted in the world, but yes, mostly it works...

Any ideas?

Re: Free Twinmotion promotion issue

Laszlo Nagy — Sat, 18 Dec 2021 10:27:50 GMT

Djordje,

There is another thread about Twinmotion, which may contains info that you may find useful:

https://community.graphisoft.com/t5/Document-Visualize-forum/Twinmotion-free-full-version-not-available/m-p/324809#M49128

Re: Free Twinmotion promotion issue

Djordje — Mon, 20 Dec 2021 06:21:22 GMT

Thanks!

I did not read that one through, my bad - and the probable solution (one Epic account for the whole company) is at the end.

Will report the outcome... probably next year 😉

Re: Free Twinmotion promotion issue

Barry Kelly — Mon, 20 Dec 2021 07:44:06 GMT

Don't leave it too late to create the account and download Twinmotion.

Free offer ends 31st December.

Barry.

Re: Free Twinmotion promotion issue

Silverman — Sun, 02 Jan 2022 15:26:11 GMT

I had a problem with the purchase Twinmotion at 31.12.2021

Re: Free Twinmotion promotion issue

Minh Nguyen — Tue, 04 Jan 2022 13:56:15 GMT

Hello,

Thank you very much for the report and we are very sorry for the inconvenience!

From our side, we also received quite a few reports about the same problems. I suggest contacting your local reseller for further investigation. It seems like the issue starts from Epic Games side, but we are still investigating it.

Thank you very much for your understanding! Feel free to ask if you have any questions!

Best regards,

Minh

Re: Free Twinmotion promotion issue

Djordje — Wed, 05 Jan 2022 06:15:56 GMT

We have managed, by resurrecting the email accounts of the people who have left the company but have used the TM licenses. It looks like once you connect the Graphisoft ID with an Epic account, you cannot disconnect or reassign the license to another account.

In general, Epic is assuming that the user works locally and does not have very robust network and file server support. Example? TM creates a texture folder on the file server in the folder where you have saved the TM file, but lo and behold, it is usually empty, and the textures are in your local drive... "very good" for collaboration and multiple people working on the same file...

Anyway, that ship has sailed, 31st Dec 2021 is behind us... let's see what the future brings!