topic Re: Graphisoft ID Login page Issue in Installation & update

Graphisoft ID Login page Issue

Kapri-09 — Tue, 21 Dec 2021 07:44:55 GMT

hi,

when i am try to open my graphisoft login (https://graphisoftid.graphisoft.com/#/login) then my login directing me to Graphisoft Account login page (https://accounts.graphisoft.com/#/login).

Please provide the solution

Re: Graphisoft ID Login page Issue

Barry Kelly — Tue, 21 Dec 2021 07:58:02 GMT

It is working fine for me.

After I enter my login details and press OK I am taken to the Graphisoft ID profile page.

I have never seen that account page until now.

Maybe try a different browser?

I am using Firefox.

Barry.

Re: Graphisoft ID Login page Issue

Kapri-09 — Tue, 21 Dec 2021 08:01:20 GMT

Already Tried on 3 different Browser

Re: Graphisoft ID Login page Issue

Barry Kelly — Tue, 21 Dec 2021 08:49:46 GMT

I just found this in the new article for Graphisoft ID - FAQ ...

https://community.graphisoft.com/t5/Setup-License-articles/Graphisoft-ID-Frequently-Asked-Questions/ta-p/324994

What is accounts.graphisoft.com used for?

This is the new portal for users purchasing Subscriptions. It offers similar functions as the
old website graphisoftid.graphisoft.com. If a Graphisoft ID account has access to
Graphisoft Store for purchasing Subscriptions, it will always be automatically redirected from the old website to the new one. Currently, this website is only available to those who have
Graphisoft Store access.

Other than what it says there I know nothing else about it.

Can you log in with your same Graphisoft ID details?

I can't as I am redirected to the original Graphisoft ID login.

Barry.

Re: Graphisoft ID Login page Issue

Kapri-09 — Wed, 22 Dec 2021 05:29:16 GMT

hi,

i have attached the video of the issue I am facing

Re: Graphisoft ID Login page Issue

Barry Kelly — Wed, 22 Dec 2021 06:35:03 GMT

I think that is correct.

The bit I posted before says you will be redirected to this accounts page and it has similar features to the old Graphisoft ID page.

So you should be able to do everything you could before and possibly more.

Barry.

Re: Graphisoft ID Login page Issue

Kapri-09 — Wed, 22 Dec 2021 13:56:21 GMT

But i'm not able to view and asign my all License on that page (Graphisoft Accont)

Re: Graphisoft ID Login page Issue

Barry Kelly — Thu, 23 Dec 2021 01:20:20 GMT

Not even with the 'Licenses' tab?

Or is the problem that the cursor won't allow you to click on anything?

I am afraid I won't be of much help as I can't even access that web site.

Is there anyone else getting re-directed to this accounts web page that can help?

Barry.

Re: Graphisoft ID Login page Issue

Kapri-09 — Thu, 23 Dec 2021 09:29:53 GMT

could Anyone help me on this issue
now i'm frustrated and going to give up my graphisoft License

Re: Graphisoft ID Login page Issue

Laszlo Nagy — Thu, 23 Dec 2021 20:49:04 GMT

Can you contact your local reseller with this issue? They may have a better idea of what could be the source of the problem and what could be the solution.

Re: Graphisoft ID Login page Issue

Kapri-09 — Fri, 24 Dec 2021 05:57:33 GMT

Already Coordinating with him but they told me that it's issue from website side or Graphisoft portal issue

Re: Graphisoft ID Login page Issue

Kapri-09 — Fri, 24 Dec 2021 06:02:07 GMT

my ID

it@intelligentconsultingengineers.com

Re: Graphisoft ID Login page Issue

Laszlo Nagy — Sat, 25 Dec 2021 10:24:28 GMT

I will forward this to Graphisoft but I am not sure when they will be able to deal with it, if there is Technical Support between the two holidays or only in January.

Re: Graphisoft ID Login page Issue

Kapri-09 — Thu, 06 Jan 2022 05:50:26 GMT

Any Updates ??

Re: Graphisoft ID Login page Issue

Kapri-09 — Thu, 06 Jan 2022 07:07:20 GMT

I am not able to see my all keys in Licenses option

Re: Graphisoft ID Login page Issue

Minh Nguyen — Thu, 06 Jan 2022 11:59:32 GMT

Hello,

Thank you very much for the question and we are very sorry for the delay!

At the moment, our colleagues are working with the local partner in order to solve the issue. In short, it is a pretty complicated situation, this is why it takes some time to process and explain to the local partner.

In case of critical situations, please inquire the local partner about Emergency licenses, which will cover the downtime due to licensing issues.

Thank you very much for your understanding and I am very sorry for the inconvenience!

Best regards,

Minh