topic Re: Frequent crashes when closing tabs in Installation & update

Frequent crashes when closing tabs

Jeff Griffin — Tue, 15 Mar 2022 12:13:50 GMT

I've noticed AC25 crashing frequently when closing any tabs (including Action Center) since updating to macOS Monterey v12.3 yesterday. The only way I've found to reduce (but not eliminate) the crashing is to go to a plan view and then use Window > Close All Other Tabs and Windows. I've tried opening my PLN with the repair option as well as cleaning my preferences but neither of these approaches have helped. I've submitted a bug report with every single crash. Here's the latest Bug ID: AC25-2022-03-15-12-13-27-8871

Any suggestions?

Re: Frequent crashes when closing tabs

Barry Kelly — Tue, 15 Mar 2022 12:18:10 GMT

@Jeff Griffin wrote:

I've submitted a bug report with every single crash. Any suggestions?

It is great that you have submitted the bug reports, but don't expect to here anything back.

You will need to follow up with your local Archicad support people quoting those bug numbers and ask them if they can tell what the problem is.

Barry.

Re: Frequent crashes when closing tabs

Jeff Griffin — Tue, 15 Mar 2022 12:26:44 GMT

Thanks Barry. I've emailed GSNA support per your suggestion. I'm casting a wide net here. I can't be the only one.

Re: Frequent crashes when closing tabs

Ole — Tue, 15 Mar 2022 18:08:48 GMT

Same here. Alerted german support.

Re: Frequent crashes when closing tabs

INTEXHOMES — Tue, 15 Mar 2022 21:19:13 GMT

Same here. Crashes every time I try to close a tub. AC 25 with latest update.

Re: Frequent crashes when closing tabs

Barry Kelly — Wed, 16 Mar 2022 02:19:20 GMT

Just to let you know, I have just installed update 5005 for AC25, and so far I have not experienced any crashing when closing tabs (nor did I before the upgrade).

But I am a Windows user.

I see 2 of you seem to be using macOS Monterey.

Not sure about @INTEXHOMES ?

I wonder if this is limited only to Mac users?

Barry.

Re: Frequent crashes when closing tabs

INTEXHOMES — Wed, 16 Mar 2022 02:41:16 GMT

Yes, I use MacOS Monterey with the latest update.

Re: Frequent crashes when closing tabs

blgp — Wed, 16 Mar 2022 06:30:51 GMT

Same here! It happens since the tatest update of macOS Monterey to the version 12.3!

Please fix this immediately!!!

Re: Frequent crashes when closing tabs

Barry Kelly — Wed, 16 Mar 2022 06:36:22 GMT

@blgp wrote:

Same here! It happens since the tatest update of macOS Monterey to the version 12.3!

Please fix this immediately!!!

I suggest that all macOS Monterey users (or anyone that this is happening to), contact there local Archicad support people and complain loudly.

Hopefully they will then escalate this to Graphisoft HQ.

The more sources this comes from, the more urgency might be placed on fixing it.

Barry.

Re: Frequent crashes when closing tabs

blgp — Wed, 16 Mar 2022 07:12:07 GMT

@ Barry Kelly

Will do that, as soon as the hotline opens.

@ All

Please support this thread here, for more support of the Mac platform.

Re: Frequent crashes when closing tabs

Jeff Griffin — Wed, 16 Mar 2022 09:05:36 GMT

AC24 (on macOS Monterey 12.3) also crashes when closing tabs. So, in essence, the only two versions of Archicad that were compatible with macOS Monterey are now buggy after the 12.3 macOS update.

Re: Frequent crashes when closing tabs

Msilva — Wed, 16 Mar 2022 09:23:02 GMT

Same problem here.

macOS Montery 12.3 AC24 6004 NOR

What a mess these yearly updates from Apple and Graphisoft have become.

Re: Frequent crashes when closing tabs

Ole — Wed, 16 Mar 2022 09:29:42 GMT

Workaround: Don't click on the closing "X". Don't hover over the closing "X". Use menu command "Close All Other Tabs and Windows" (as stated in initial post). Use Command-3, Command-2 etc. to change tabs.

Re: Frequent crashes when closing tabs

Barry Kelly — Wed, 16 Mar 2022 09:37:23 GMT

Or turn the tab bar off completely?

That way you can't accidentally click any of the tabs.

Then either unlock the view windows and arrange them as you want, or use the WINDOWS menu to select the view you want.

Old school might be the best way for now.

Barry.

Re: Frequent crashes when closing tabs

Jeff Griffin — Wed, 16 Mar 2022 10:00:59 GMT

Interesting. I hadn't noticed that hovering cursor over the closing X also caused a crash.

Great suggestion Barry. Thank you. I'll give that a try. (Windows menu > Hide Tab Bar)

Re: Frequent crashes when closing tabs

Jonas Krieg — Wed, 16 Mar 2022 10:33:41 GMT

Same problem here.

macOS Monterey 12.3 AC25 5005 CHE

Re: Frequent crashes when closing tabs

Minh Nguyen — Wed, 16 Mar 2022 13:32:24 GMT

Dear All,

Thank you very much for the reports and notifications so far!

At the moment, our developers are actively working on it. More details can be found here: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar.

Thank you once again for your help and understanding!

Best regards,

Minh

Re: Frequent crashes when closing tabs

Johnva2 — Thu, 07 Apr 2022 14:31:19 GMT

I am having the same issue on Windows v10.