topic Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar in Installation & update

Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

Minh Nguyen — Wed, 15 Nov 2023 11:25:58 GMT

UPDATED: the fix for this issue is part of Archicad 25 Update 5010 and a special hotfix Archicad 24 Update 7009, which was released for Archicad 24 and Archicad 24 Solo.

Dear All,

We have been notified about a new issue with Archicad on the latest update (12.3) for macOS Monterey.

Issue: Archicad crashes if users close a tab using the X icon, or hover the mouse over this icon. The issue happens on Archicad 24 and Archicad 25 (please refer to it as DEF-8186).

For those who have already installed macOS 12.3 update, here are some workarounds to avoid the crash:

Hide the Tab Bar by opening Windows menu > Hide Tab Bar, then navigate using the Navigator or Organizer.
Without hiding the Tab Bar, we can cycle between the tabs using Ctrl + Tab hotkey (or via the Windows menu). To close the current tab, use Cmd + W hotkey. To close all other tabs, open the Windows menu and select Close All Other Tabs and Windows.

The fix for this issue is part of Archicad 24 Update 7009 and Archicad 25 Update 5010.

If you have any questions, please let me know!

Thank you for your understanding!

Best regards,
Minh

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

Bob Moore — Wed, 16 Mar 2022 14:42:52 GMT

Thanks. Unfortunately have already installed and had 4 crashes this morning.

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

Romans — Wed, 16 Mar 2022 15:59:44 GMT

Yes, I can confirm this bug. We also have updated our 5 Archicad workstations already and can reproduce the crashes.....
🙄

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

Aaron Cole — Wed, 16 Mar 2022 18:19:44 GMT

Having the same problem, lessons learned about exercising extreme patience with macOS updates. Has anyone attempted to roll back their OS?

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

Rex Maximilian — Wed, 16 Mar 2022 21:05:32 GMT

I always exercise patience with major OS upgrades, as has been the case for the past several years, but incremental OS updates usually don't cause crashes. So I think the early updaters to 12.3 can't really be at fault here. Hoping it gets fixed soon, but am enjoying UNIVERSAL CONTROL!

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

joelsdg — Sat, 19 Mar 2022 21:03:55 GMT

I can confirm I am also having this problem.

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

DataChris — Mon, 21 Mar 2022 03:33:17 GMT

It took me a bit to realize the tab closing triggered the (endless) crashes. Good to see I'm not alone with this one and hope GS gets a fix out for this soon! On a side note.. there should be an opt-out on the crash reporter. Having to force quit that thing 40xs a day gets old.

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

Jeff Griffin — Wed, 23 Mar 2022 15:39:19 GMT

How do these things even happen? I'd assume that Graphisoft is surely part of the Apple Developer Program, aren't they? If not, why aren't they? Even Dropbox was aware of an upcoming change to macOS 12.3 that would cause an issue and started warning users about an incompatibility that they were aware of, way back in January. How did macOS 12.3 completely blindside Graphisoft? Why leave things like this for the paying customers to find and report? Just to reiterate something that I said in a previous post, at the present time, the only two versions of Archicad compatible with macOS Monterey (24 & 25) are both buggy now after the 12.3 update, since this issue wasn't identified and addressed by Graphisoft when they had the chance, while every other developer has access to the 12.3 beta starting way back in January. How much longer should we expect to wait for this (and all of the other bugs) to be fixed?

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

Jon Oxman — Wed, 23 Mar 2022 17:32:30 GMT

We upgraded to Mac OS 12.3 and AC 25, Build 5005 last night. This morning, in addition to having several users report Archicad crashing when closing the Activity tab. I have one user with Archicad repeatedly crashing when doing a variety of actions, even after re-installing Archicad. It seems like this is also related to the Activity tab crashing. Do you know of other instances of AC 25 crashing for other reasons after upgrading to Mac OS 12.3.

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

joelsdg — Wed, 23 Mar 2022 17:38:57 GMT

I'm starting to think I will downgrade to MacOS 12.2.

(I have given myself some serious muscle-clinching moments when my cursor rests near any of the tabs) 😉

Joel

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

DGSketcher — Wed, 23 Mar 2022 17:51:20 GMT

I wonder if there will be a patch for this or if GS think we can all wait until the next AC25 update which is several months away apparently...

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

furtonb — Thu, 24 Mar 2022 20:29:40 GMT

I'm sure it's actively betatested right now!

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

runxel — Thu, 24 Mar 2022 21:00:44 GMT

Lol.

"Hotfix? What Hotfix?"

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

blgp — Fri, 25 Mar 2022 13:37:55 GMT

Is the hot fix just around the corner or do we have to wait until summer?

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

Eduardo Rolon — Sun, 27 Mar 2022 12:22:25 GMT

I have a new one with 12.3 and it is that AC25 crashes the whole system if it is left running overnight. Let me know what to do with the crashlogs.

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

Minh Nguyen — Mon, 28 Mar 2022 13:55:44 GMT

Dear All,

After further investigation, we decided that a hotfix for Archicad is needed in order to fix this crash. Our developers are working on it at the moment and we will prepare an official announcement very soon.

Thank you very much for your reports and comments here, and once again I am very sorry for the trouble that this bug is causing!

Best regards,

Minh

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

Minh Nguyen — Mon, 28 Mar 2022 14:06:58 GMT

Hi Eduardo,

Thank you for the report and I am very sorry to hear that!

As far as I know, we haven't got any similar report about such behavior.

In this case, it is best to contact the local support immediately with the logs you collected already for the investigation as soon as possible.

Thank you very much!

Best regards,

Minh

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

Minh Nguyen — Thu, 24 Nov 2022 15:52:45 GMT

Dear All,

The fix for this issue is part of Archicad 24 Update 7009 and Archicad 25 Update 5010.

For more information, please follow this announcement here.

Best regards,

Minh

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

kaphase — Wed, 30 Mar 2022 19:46:05 GMT

Greetings! Estimate on time for hotfix for 24?

Re: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar

RCA — Thu, 07 Apr 2022 14:20:46 GMT

Mac Too?