https://community.graphisoft.com/t5/Installation-update/Problem-with-sign-in/m-p/336113#M32497 <P>Hello,</P> <P>&nbsp;</P> <P>Thank you very much for the question and I am very sorry about the issue!</P> <P>&nbsp;</P> <P>In some cases, the issue was caused by an outdated driver of a special<SPAN>&nbsp;integrated graphics card, Intel Iris XE GPU, which is a recent, somewhat rare discrete Intel GPU.</SPAN></P> <P>&nbsp;</P> <P>If you have this graphics card in your machine, could you please update their driver to the most recent version (<A href="https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-drivers.html" target="_blank">https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-drivers.html</A>), and see if the issue gets resolved?<BR /><BR />Best regards,<BR />Minh</P> <P>&nbsp;</P> Tue, 19 Apr 2022 14:04:02 GMT Minh Nguyen 2022-04-19T14:04:02Z https://community.graphisoft.com/t5/Installation-update/Problem-with-sign-in/m-p/335928#M32488 <P>Hi!</P><P>&nbsp;</P><P>I have my educational licence for about a month now and i was working perfectly, but today I cannot sign in. I can only open in demo versinon. I tried clicking on sign in and nothing happens. I also opened in demo and tried signing in with help and then sign in but it open a blanck window (shown in second picture).</P><P>&nbsp;</P><P>I would really appreciate any help,</P><P>Urša</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ur12be_0-1650303139461.png" style="width: 400px;"><img src="https://community.graphisoft.com/t5/image/serverpage/image-id/20604i7F20093BA3BAA8EB/image-size/medium?v=v2&amp;px=400" role="button" title="ur12be_0-1650303139461.png" alt="ur12be_0-1650303139461.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ur12be_1-1650303153185.png" style="width: 400px;"><img src="https://community.graphisoft.com/t5/image/serverpage/image-id/20605iB0F6F402BB76754C/image-size/medium?v=v2&amp;px=400" role="button" title="ur12be_1-1650303153185.png" alt="ur12be_1-1650303153185.png" /></span></P><P>&nbsp;</P> Mon, 18 Apr 2022 17:36:51 GMT https://community.graphisoft.com/t5/Installation-update/Problem-with-sign-in/m-p/335928#M32488 ur12be 2022-04-18T17:36:51Z https://community.graphisoft.com/t5/Installation-update/Problem-with-sign-in/m-p/336113#M32497 <P>Hello,</P> <P>&nbsp;</P> <P>Thank you very much for the question and I am very sorry about the issue!</P> <P>&nbsp;</P> <P>In some cases, the issue was caused by an outdated driver of a special<SPAN>&nbsp;integrated graphics card, Intel Iris XE GPU, which is a recent, somewhat rare discrete Intel GPU.</SPAN></P> <P>&nbsp;</P> <P>If you have this graphics card in your machine, could you please update their driver to the most recent version (<A href="https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-drivers.html" target="_blank">https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-drivers.html</A>), and see if the issue gets resolved?<BR /><BR />Best regards,<BR />Minh</P> <P>&nbsp;</P> Tue, 19 Apr 2022 14:04:02 GMT https://community.graphisoft.com/t5/Installation-update/Problem-with-sign-in/m-p/336113#M32497 Minh Nguyen 2022-04-19T14:04:02Z