topic BIMcloud basic backup not working in Installation & update

BIMcloud basic backup not working

filip — Tue, 17 May 2022 22:23:33 GMT

Hi, I need help with performing backup for BIMcloud basic.

I've encountered a problem with my BIMcloud. I've accidentally uninstalled everything without performing a backup first.

So I've managed to pull everything back with the data recovery program, and I've followed the steps from this guide https://community.Graphisoft.com/t5/Teamwork-articles/BIMcloud-Backup-Guide/ta-p/303858

I've copied all the folders from the 2nd level description, but projects and users are not visible in my new installation of BIMcloud.

Why? Can anyone help?

Thanks

Re: BIMcloud basic backup not working

filip — Wed, 18 May 2022 08:02:00 GMT

I didn't have a lot of projects there, so at one point I've made some backups, and only for one project I don't have a local backup.

Is there a way to somehow get a .pln from the local data or somehow from the Projects folder on the server?

Users are also not important right now, only that one project.

Re: BIMcloud basic backup not working

filip — Wed, 01 Jun 2022 11:27:33 GMT

So, I've managed to pull out the data from the PCs that were connected to the project. I went to each PC and opened a project in offline mode, then save as pln solo file and after that uploaded that pln to the new BIMcloud and that's it.