topic Re: Cannot sign into Archicad or Graphisoft account in Installation & update

Cannot sign into Archicad or Graphisoft account

Mike96 — Wed, 13 Apr 2022 11:09:58 GMT

Recently, I launched Archicad POL 25 with my educational licence and I couldn't open any file, because I got a message "You are in offline mode - authorisation required" - this is my translation from Polish. "SIGN IN" button is greyed out, so I can't sign in. I also cannot sign into my GS account from internet browser, because browser sends a connection error. Now I am writing from a different computer, because I have these problems only on my PC at home. It looks like it prevents me from logging into my Graphisoft account.

I tried using different internet browsers, turning off Avast antivirus, Windows firewall, turning down UAC to minimum, reinstalling AC and restarting PC countless of times, but it did not help. Of course, I have permanent internet connection and everything else works.

I was also advised to make a new Windows user account with administrator rights, and launch AC from it, but that also didn't solve the issue completely. I was able to sing into AC and open a model, but still couldn't sign into GS account from internet browser. And I need to use my old Windows user account. I need to be able to launch AC models from my old user account.

Please, help. I have no more ideas.

Re: Cannot sign into Archicad or Graphisoft account

Minh Nguyen — Mon, 02 May 2022 14:32:37 GMT

Hello,

Thank you very much for the question!

Based on what you have described, I believe there is something blocking your machine from connecting to our services. As a start, could you please share with me the hosts file, which can be found at C:\Windows\System32\drivers\etc ?

Best regards,

Minh

Re: Cannot sign into Archicad or Graphisoft account

Mike96 — Thu, 05 May 2022 08:34:46 GMT

Thank you for your answer.

You'l find the HOSTS file here:

https://we.tl/t-1eccVOOfTK

or here:

https://drive.google.com/file/d/1i0FsGZlOFdPmmIbzP_yLMSSGBdiUId7Z/view?usp=sharing

Re: Cannot sign into Archicad or Graphisoft account

Minh Nguyen — Thu, 05 May 2022 08:41:18 GMT

Dear Mike,

Thank you very much for sharing!

I noticed that there were some entries in the hosts file blocking connections from your machine to our server. Please download the modified version of the hosts file here and replace it in the same location at C:\Windows\System32\drivers\etc

After that, you will be able to access our services again.

Please let me know how it goes!

Best regards,

Minh

Re: Cannot sign into Archicad or Graphisoft account

Mike96 — Thu, 05 May 2022 16:19:52 GMT

Yes, it is working now!

Thank you a thousand of times.

I was struggling with this problem for 3 months.

Re: Cannot sign into Archicad or Graphisoft account

micwestoll — Thu, 30 Jun 2022 01:30:15 GMT

Good day Minh, I have the same problem. Please help me resolve the issue.

Re: Cannot sign into Archicad or Graphisoft account

Mike96 — Sat, 12 Oct 2024 15:14:08 GMT

micwestoll, that's what I did: I found the "hosts" file, opened it in Notepad and removed all the entries that are selected in the attached screenshot. Try doing the same.

Re: Cannot sign into Archicad or Graphisoft account

carolimsoares — Fri, 24 Feb 2023 17:03:11 GMT

Hi Minh,

I have the same problem. I tried to do what you said in other responses but nothing. I really have to install and sign in the program as soon as posssible. Could you help me?

Re: Cannot sign into Archicad or Graphisoft account

carolimsoares — Fri, 24 Feb 2023 17:03:36 GMT

its for Mac

Re: Cannot sign into Archicad or Graphisoft account

Barry Kelly — Sun, 26 Feb 2023 05:25:59 GMT

Have you contacted your local support?

This is what they are for.

Barry.

Re: Cannot sign into Archicad or Graphisoft account

AndersT — Tue, 17 Sep 2024 07:01:54 GMT

Hi!

Could you please share the host file again, I seem to have the same problem.

Thanks!

Re: Cannot sign into Archicad or Graphisoft account

Mike96 — Thu, 10 Oct 2024 09:12:07 GMT

It's been over 2 years, I don't have those files anymore. But you can share your host file and ask the support to fix them.