topic Re: How to disable Archicad Bug Reporter in Installation & update

How to disable Archicad Bug Reporter

JiriAus — Tue, 16 Nov 2021 04:24:47 GMT

It's annoying enough that your expensive software keeps crashing at all - the subsequent bug report, asking you to waste even more time filling out bug reports feels a bit like a [moderated]. 😕

I suggest that the bug reporter should be an opt-in feature controlled in Archicad settings. Until that time:

Easy way to disable the Archicad Bug Reporter app GSReport on MacOS is to

1. Go to your Applications folder > Graphisoft > Archicad

2. Right-click Archicad app and select "Show package contents"

3. Navigate to Content > MacOS

4. Rename the "GSReport" app here to "_GSReport"

Easy as that - you've just saved yourself unnecessary additional annoyance when your AC crashes. 👍🏻

Re: How to disable Archicad Bug Reporter

Barry Kelly — Fri, 12 Nov 2021 05:43:09 GMT

The bug reporter should not be appearing often enough to annoy anyone.

If it is, there is obviously a problem that should really be fixed rather than ignored.

I hope that anyone that gets bugs often, is sending the report off, taking note of the bug number and following it up with their local Archicad support to find out what the problem is.

It could be a problem unique to that user that is easily fixed, or it could be an actual software bug that will affect many more users, so many will benefit from the problem being solved.

I do agree though, that it would be nice to be able to cancel the bug reporter, like we could in older versions.

I had a crash this morning when Archicad did not start properly.

I plugged my license in while it was starting, it froze and I had to force quit.

Then the bug reporter came up and I didn't want to send of the report as I was sure was sure it was my fault.

Had to force quit the bug reporter as well rather than just cancel it.

Restarted with the license plugged in first and all has been fine since.

Barry.

Re: How to disable Archicad Bug Reporter

BriAUS — Tue, 30 Nov 2021 04:19:51 GMT

First of all, thanks Jiri for sharing the temporary fix.

I wish it wasn't necessary, but the known 'crash on quit' problem in macOS Monterey means that every time I switch to a new job, and close the old window, I have to contend with the bug reporter. It is time consuming and obviously an error which has been reported by many other users already. As this is the only reason the program has been crashing for me, I see no reason why I shouldn't be able to cancel the bug report.
I understand that the reporting system is important to catch new and widespread problems, but the hindrance to workflow is overwhelming at the moment!

-Brianna

Archicad 25.0.0 v1 AUS

2017 Intel MacBook Pro 15", 2.9GHz, 16GB ram, dual graphics

MacOS 12.0.1 Monterey

Re: How to disable Archicad Bug Reporter

Ignacio Azpiazu — Tue, 30 Nov 2021 20:08:19 GMT

One of the first things I always do immediately after installation is delete GSReport. Since the times of 7.0.

Re: How to disable Archicad Bug Reporter

godi — Tue, 14 Dec 2021 14:06:53 GMT

I'm having several crashes daily since I upgraded to Monterey. Only with Archidad, all the rest of my computer works like a charm

Re: How to disable Archicad Bug Reporter

Barry Kelly — Wed, 15 Dec 2021 01:36:09 GMT

What version and build of Archicad are you using.

So far only version 25 build 4013 (or 40xx) is compatible.

24 won't be until February next year.

Earlier version will never be compatible.

https://community.graphisoft.com/t5/Setup-License-articles/MacOS-12-Monterey/ta-p/309154

Barry.

Re: How to disable Archicad Bug Reporter

godi — Mon, 20 Dec 2021 11:26:57 GMT

I'm using AC25 4130 spanish full version. As a matter of fact I have erased the bug-reporter app, tired of waiting it to end after every crash

Re: How to disable Archicad Bug Reporter

Barry Kelly — Mon, 20 Dec 2021 14:34:20 GMT

That is your choice of course.

But now, how are you going to find out what is causing the crashes?

Barry.

Re: How to disable Archicad Bug Reporter

Ignacio Azpiazu — Fri, 21 Jan 2022 21:03:49 GMT

This is the elegant way of doing it, GS.

Below, compare with your way.

Pleasant crash reporter.

Re: How to disable Archicad Bug Reporter

Noemi Balogh — Tue, 09 Aug 2022 09:52:34 GMT

Dear All,

Graphisoft strongly recommends NOT to change the names of program components on macOS, as it is prohibited by the License Agreement. It can also cause problems in the functioning of the program.

Kind regards,
Noémi

Re: How to disable Archicad Bug Reporter

Ignacio Azpiazu — Tue, 09 Aug 2022 23:17:40 GMT

Noémi, you are totally missing the point of what a forum is, its purpose, how Graphisoft could benefit from the forum, and how what used to be a pleasant and useful experience can become extremely irritating.

Re: How to disable Archicad Bug Reporter

Barry Kelly — Wed, 10 Aug 2022 01:58:26 GMT

I don't think Noemi is missing the point at all.

She is just saying Graphisoft strongly recommends not to mess around with the program as there could be consequences.

But yes it would be super-nice if we could just decide not to submit a bug and simply close the bug reporter.

Rather than having to force quit or wait till the end of the info gathering process.

Barry.