topic Re: Can't sign in to Archicad 25 in Installation & update

Can't sign in to Archicad 25

LLampen — Mon, 22 Aug 2022 12:37:53 GMT

Hi,

I have educational license for Archicad 25. When I open the Archicad I can't sign in with my Graphisoft ID. The Sign in page doesn't work. It opens but I can't write anything into it. I have also tried this method below but it doesn't work. Only blank Sign in window opens.

In a running Archicad, do one of the following:

•Use the Archicad Help menu

•Right-click Graphisoft ID in the Status Bar (bottom right of your screen)

•Use the command in the Select License Types dialog. (This dialog appears during Archicad Startup if the required license is missing.)

So how can I Sign in? Or is it even necessary to do do because I have that one year license?

Best regards,

Linda

Re: Can't sign in to Archicad 25

Markus Denzlinger — Tue, 23 Aug 2022 06:59:09 GMT

Try to make the dialog box a little bigger. The text should be visible then.

Markus

Re: Can't sign in to Archicad 25

LLampen — Tue, 23 Aug 2022 07:11:35 GMT

Thank you for your reply. The dialog box opens as well as the Sign In page when I'm in Archicad. Problem is that I can't write my email and password on those lines. Nothing happens when I click the lines and try to write something.

Re: Can't sign in to Archicad 25

Barry Kelly — Tue, 23 Aug 2022 07:47:06 GMT

Do either of these help?

https://community.graphisoft.com/t5/Setup-License-forum/Why-i-can-t-sign-up-in-Archicad-Software/m-p/307817

https://community.graphisoft.com/t5/Setup-License-forum/Cannot-sign-into-Archicad-or-Graphisoft-account/m-p/335477

There are a few posts on this topic if you want to do a little searching.

Barry.

Re: Can't sign in to Archicad 25

Markus Denzlinger — Tue, 23 Aug 2022 07:52:16 GMT

I had this issue with one user here, too. Try to enter the information "blind".

mail address -TAB
password - ENTER

regards
Markus

Re: Can't sign in to Archicad 25

LLampen — Tue, 23 Aug 2022 10:34:17 GMT

Thank you Markus for your help, that blind thing worked. ☺️

Re: Can't sign in to Archicad 25

LLampen — Tue, 23 Aug 2022 10:43:26 GMT

Thank you. 😊 These were wery helpful too in case I face this problem again.

-Linda

Re: Can't sign in to Archicad 25

ryejuan — Thu, 18 May 2023 04:29:44 GMT

This just happened to me with Archicad 26, Graphisoft should do something about this. Yeah the typing blind thing is a work around but you can't say that to every users. 😅