topic Re: Crashes each time when I open an existing file in Installation & update

Crashes each time when I open an existing file

euzagum — Fri, 12 May 2023 09:41:00 GMT

Hi everyone,

After installation of Archicad 25 (4013) can't open any existing file. I can make a new one, but every time when I try open an existing one there is an issue. MasOS 12.4,

Version: 25.0.0 v1 RUS (4013) (25.0.0.4013) Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time: 2022-08-31 20:47:53.7980 +0300 OS Version: macOS 12.4 (21F79) Report Version: 12 Bridge OS Version: 6.5 (19P5071) Time Awake Since Boot: 110000 seconds Time Since Wake: 28860 seconds System Integrity Protection: enabled Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x00000000db287846 Exception Codes: 0x0000000000000001, 0x00000000db287846 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11 Terminating Process: exc handler [33337]

Please help..

Re: Crashes each time when I open an existing file

Karl Ottenstein — Wed, 31 Aug 2022 18:11:27 GMT

First, update your system. You should be running macOS 12.5.1 now and the release version for Russia (RUS) is build 5010, released 16 May 2022. Install both of those and try again.

If you still have issues, crashes can really only be analyzed by technical support - so you would have to contact the distributor for your country. Be sure to allow the Archicad Crash Reporter to gather data and submit the report... and make a note of the Crash ID for when you contact support. (The Apple crash log you attached has no useful information.)

P.S. There is a Preview version of AC 25 Update 6000 available to download for certain countries which addresses some crashes. RUS is not an edition that is available for the Preview. If you have the INT version installed, you could update that and test. The release for all countries will be made this fall.