topic Re: Need help! in Installation & update

Need help!

Oleg2 — Tue, 03 May 2022 13:51:24 GMT

Everything used to work, but when the lights were turned off when the program was turned on She began to give an error

Help please

Re: Need help!

Barry Kelly — Wed, 04 May 2022 01:30:45 GMT

Could you please translate what that error message says?

Barry.

Re: Need help!

Oleg2 — Wed, 04 May 2022 15:19:45 GMT

Everything used to work

But when the lights went out

Now it doesn’t work

And makes this mistake

Re: Need help!

Barry Kelly — Thu, 05 May 2022 06:55:40 GMT

Yes, I understand a power outage might have caused the problem, but what does the error message say.
I have no way to translate it as it is an image and not text that I can copy and paste into a translator.

Is it something about corrupt preference files?

Barry.

Re: Need help!

Lingwisyer — Thu, 05 May 2022 08:00:12 GMT

Google:

Error opening cache file.

Error opening file: C\Users\...

Re: Need help!

Barry Kelly — Thu, 05 May 2022 08:10:03 GMT

I should have read the entire path of the error message and then I could see that it is to do with 'TWDataOption.xml'.

I would try just finding and deleting that file.

Hopefully it will just be re-created when Archicad is started again.

Otherwise maybe it will require a re-install of Archicad choosing the re-pair option.

Barry.

Re: Need help!

Youn — Wed, 14 Sep 2022 18:39:46 GMT

Hi,

no need to reinstall. you just have to delete this problematic file then restart the program

Said Y.

Archicad INT BIM Manager