topic Re: Archicad "loses" the dongles in Installation & update

Archicad "loses" the dongles

Djordje — Wed, 15 Nov 2023 10:55:24 GMT

Hi guys!

We have an issue with our network dongles...

They are on a separate machine, that also hosts our BIMcloud Basic. From a few days ago, without any obvious change, except the BIMcloud update, the other machines that pull the licenses from these dongles cannot "see" them any more.

While the networking investigation is ongoing, we have moved the dongles to other machines and reassigned which machine pulls which license, so we can work. But... we like our dongles on the original machine, and not floating around the office...

Ideas, advice, support article links, etc, are appreciated. The dongles are staying, so do not mention soft licenses... not an option 🙂 And if anyone knows whom us poor forgotten users from the Middle East can contact for technical support, that answer would be highly appreciated!

Re: Archicad "loses" the dongles

DGSketcher — Wed, 23 Nov 2022 10:02:27 GMT

@Djordje Still no response!!! Someone at GSHQ needs a bit of motivation. This is awful customer service. Ok, no local office, but someone should still get in contact to help.

Re: Archicad "loses" the dongles

Erwin Edel — Thu, 24 Nov 2022 10:56:15 GMT

We had some issues with codemeter not starting up automatically if our server had a reboot due to software updates somewhere outside business hours.

This seems to have 'resolved itself' (probably some update from either codemeter or windows server software triggered this), but for a while whoever booted up first in the morning would notice AC 'grabbing' our one downloadable license and that would clue us in, that once again the network license failed to boot up after a server reboot.

Re: Archicad "loses" the dongles

Djordje — Thu, 24 Nov 2022 12:16:50 GMT

Thanks, Erwin.

We had some "self resolving" issues before, but this one is really stubborn... the auto updates are sometimes a curse more than a blessing.

Sorting out the storage space and the network now, so we shall see...

Re: Archicad "loses" the dongles

Laszlo Nagy — Sun, 27 Nov 2022 15:03:43 GMT

Djordje, if you go to this page, which contact information does it give you?:

https://graphisoft.com/contact-us/get-in-touch

Re: Archicad "loses" the dongles

Djordje — Mon, 28 Nov 2022 06:24:06 GMT

Hi Laci

BIMES closed down in October 2021.

Re: Archicad "loses" the dongles

Laszlo Nagy — Mon, 28 Nov 2022 13:09:08 GMT

I see. So, the above page gives you the contact information of BIMES? For me, the page gives info about all Hungarian resellers, so I assume its content changes depending on where you are in the world.

Re: Archicad "loses" the dongles

Erwin Edel — Mon, 28 Nov 2022 15:25:55 GMT

It shows the Dutch reseller for me, so your assumption would be correct. 🙂

Re: Archicad "loses" the dongles

Djordje — Tue, 29 Nov 2022 08:50:30 GMT

Correct.

Re: Archicad "loses" the dongles

Benjamin Dani — Thu, 15 Dec 2022 13:32:34 GMT

Dear Djordje,

I'm really sorry to hear about the issue!

Let me contact you in a private message on this.

Kind regards,

Re: Archicad "loses" the dongles

Djordje — Fri, 16 Dec 2022 12:35:46 GMT

Thanks, appreciated!