topic Re: Error Login in Installation & update

Error Login

PFS arquitectura — Sat, 15 Jan 2022 20:22:33 GMT

I cannot login in graphisoft via PC from internet or directly from Archicad. I got err_connection_refused. My seller cannot resolve the problem.

In my mobile phone I don't have this problem.

Do you guys know how to help me.

Thanks.

Re: Error Login

Minh Nguyen — Tue, 18 Jan 2022 14:15:41 GMT

Hello,

Thank you very much for the question and I am very sorry for the experience!

This error usually suggests a local problem, for example, a misconfiguration in the firewall. May I ask if you have tried with another browser? Can you access any Graphisoft websites, or nothing at all?

Looking forward to hearing from you!

Best regards,

Minh

Re: Error Login

PFS arquitectura — Thu, 20 Jan 2022 09:57:34 GMT

Hello

I've tried with other browser ang got same error (edge, ie)

I even tried deactivate anti-virus and firewall and the problem persist.

😔😔😔

Re: Error Login

Minh Nguyen — Thu, 20 Jan 2022 12:54:49 GMT

Hello again,

Thank you very much for the information! If that's the case, could you please send me the hosts file in Private Message? On Windows, it can be found under

C:\Windows\System32\drivers\etc

Thank you very much!

Best regards,

Minh

Re: Error Login

MR1 — Thu, 01 Sep 2022 09:54:49 GMT

Hello

I have exactly the same problem. I’m on Mac and tried safari and chrome. On iPhone it works

Re: Error Login

koliviai — Wed, 08 Feb 2023 11:39:32 GMT

Hello,

I have the same issue with my computer. Could you please help me solve this problem? Unfortunately, I do not know much about how to do these settings, thus I need some assisstance.

I am looking forward to your reply.

Olivia I. Katona

Re: Error Login

Laszlo Nagy — Sun, 12 Feb 2023 16:38:14 GMT

As you do not seem to get an sanser from other users, I suggest that you contact your local Archicad reseller and ask them for help in the resolution of this issue.