topic Re: Archicad crashes / freezes when closed in Installation & update

Archicad crashes / freezes when closed

BenATA — Wed, 15 Nov 2023 11:13:49 GMT

Hi all,

We are running a fair few projects in AC23, and across the office various users find that when they close Archicad 23 it either freezes or crashes. The files save perfectly fine, but trying to exit them requires users to Force Quit the file, which naturally results in the Bug Reporter rearing its ugly head, or the file just crashes a minute or two after the file is exited, again resulting in the Bug Reporter.

All users are using MacOS Monterey.
Has anyone else experienced this problem, and do you have a solution?

Cheers,

Ben

AC23 & 25
MacOS 12.3

Re: Archicad crashes / freezes when closed

Barry Kelly — Fri, 24 Feb 2023 04:27:56 GMT

I am having exactly the same problem with 25 on a Windows machine.

It is up to date (build 6000 - yes I now there is a new preview) and has been working fine until just now.

Archicad shuts the file down but does not close the program - it just hangs and I have to force close in Task Manager.

It is a co-workers machine in another office, so I don't have direct access to it to really play around on it.

Before I un-install /re-install, I was just wondering if any one else has come across this and found a solution.

Barry.

Re: Archicad crashes / freezes when closed

Benjamin Dani — Thu, 02 Mar 2023 13:14:35 GMT

Hello,

Thank you very much for your report!

This is a known issue which has been fixed in:

Archicad 25 Update 2 (40xx build) and Archicad 25 Solo Update 2 (40xx build)

Archicad 24 Update 5 (70xx build) and Archicad 24 Solo Update 5 (70xx build)

Please read this article for reference.
I suggest updating your Archicad version to one of the supported ones while using macOS 12.

Let me know if you have any questions!

Kind regards,

Re: Archicad crashes / freezes when closed

Barry Kelly — Thu, 02 Mar 2023 14:19:20 GMT

Hi Dani,

I’m not sure if you were replying to me or the original poster.

In my case it was a Windows machine running 25 build 6000.

Barry.

Re: Archicad crashes / freezes when closed

JOHN WR — Thu, 25 Apr 2024 23:42:44 GMT

We are getting this problem with Archicad 24 on Sonoma, all latest updates. Program closes and saves ok but spinning colour wheel with archicad plan window frozen on screen. Force quit only way out. No lost work.