topic Re: Hard Crash at Page Setup. Apple Silicon v26. in Installation & update

Hard Crash at Page Setup. Apple Silicon v26.

Robert Nichols — Fri, 12 May 2023 09:40:56 GMT

Is anyone else seeing hard crashes upon selecting the Page Setup menu item on M1 chip? I'm running current v26 on Mac Studio with macOS 13.0.1.

Bug report is submitted. It's nasty!

Re: Hard Crash at Page Setup. Apple Silicon v26.

Lee Hankins — Tue, 13 Dec 2022 06:42:48 GMT

I haven’t noticed this. Could it be that the print driver needs updating?

Re: Hard Crash at Page Setup. Apple Silicon v26.

Robert Nichols — Fri, 16 Dec 2022 00:22:27 GMT

Something like that, Lee. In any event it's fixed now. More likely related to printer rather than Archicad or macOS. Thanks for responding.

Re: Hard Crash at Page Setup. Apple Silicon v26.

arqtect — Fri, 16 Dec 2022 01:13:55 GMT

Robert, how did you fix the issue? Just got a mac studio and can't get v26 to launch at all (keeps crashing)

Re: Hard Crash at Page Setup. Apple Silicon v26.

Robert Nichols — Fri, 16 Dec 2022 03:24:36 GMT

Hi, Arqtect.

I fixed my situation by downloading a fresh printer driver from Brother, but it sounds like you are having a different, more fundamental, problem. I would ask if you are sure you have the Apple Silicon version of v26 on your Mac Studio, but I doubt the installer would have worked if there was a problem with that. If the crash is immediate upon starting Archicad, I would suspect something to do with the licensing components.

Go here: https://Graphisoft.com/downloads/protection_key and download and reinstall the Codemeter driver. Someone else helped me find that last week, and it worked.

Re: Hard Crash at Page Setup. Apple Silicon v26.

arqtect — Fri, 16 Dec 2022 15:03:13 GMT

Thanks, I will give that a try. I will likely end up contacting Graphisoft support for help

Re: Hard Crash at Page Setup. Apple Silicon v26.

Thomas Holm — Wed, 21 Dec 2022 17:59:04 GMT

I get the same crash when selecting Page Setup in Archicad 24 on a 2019 MacBookPro (intel). I've updated to Ventura 13.1.

Re: Hard Crash at Page Setup. Apple Silicon v26.

Robert Nichols — Wed, 21 Dec 2022 18:16:03 GMT

At first I let the OS prepare my printer setup (new computer, so much to set up). That's when I got the crash. Following advice of someone here, I went to Brother (printer manuf) site and downloaded a printer driver from there (which happened to be AirPrint in this case - I guess proper networked driver for Ventura not ready yet) and the crash went away.

Re: Hard Crash at Page Setup. Apple Silicon v26.

nbrauer718 — Mon, 16 Jan 2023 22:29:30 GMT

I'm having the same problem, but only with one file. Page setup causes a crash in all views.

Re: Hard Crash at Page Setup. Apple Silicon v26.

Robert Nichols — Mon, 16 Jan 2023 22:35:38 GMT

Interesting. All files make it crash for you? In my case, it's not all files. I'm on a newly acquired and set up machine, and I suspect files that had one particular setting on the old machine are choking the new. At least that's the impression I have (actually have no useful knowledge about the insides of computers).

Thanks for weighing in. Hope your situation improves. I sent Graphisoft all the diagnostic info they requested, so hopefully something will happen.

Re: Hard Crash at Page Setup. Apple Silicon v26.

arqtect — Tue, 17 Jan 2023 00:49:16 GMT

Graphisoft Support helped me figure it out, turned out that I had to create a new user with administrative privileges, now the problem is solved

Re: Hard Crash at Page Setup. Apple Silicon v26.

jkershaw — Wed, 25 Jan 2023 22:08:58 GMT

This just started happening for me after updating from 13.1 to 13.2. A very nasty bug indeed.

I downloaded the latest driver for our printer, removed the old printer configuration from the OS, re-added it, and that seems to have cleared up the issue.

Re: Hard Crash at Page Setup. Apple Silicon v26.

Robert Nichols — Thu, 26 Jan 2023 02:17:12 GMT

Well this is not fixed, though I thought it was. Entirely dependent on file. A major problem. My printer, a Brother multi-thing, seems to only be offering an AirPrint driver for the particular machine and M1/Ventura. Don't if that the problem lies there. Grrrrrr.

Re: Hard Crash at Page Setup. Apple Silicon v26.

Melissa F — Mon, 13 Feb 2023 22:33:17 GMT

Has anyone found a reliable solution to this problem? I have found one file having the same issues. I've tried copy and pasting content to another new file, updating printer drivers, opening in AC26 and AC25 but cannot get past the page setup crash.

Re: Hard Crash at Page Setup. Apple Silicon v26.

nbrauer718 — Mon, 13 Feb 2023 23:03:33 GMT

Tech support has been working with me on this. No solution yet, but they did suggest trying opening the file on a different machine. I've been too lazy. My work around has been to plot instead of print. Annoying, but I can get output on a different size if I need to.

Re: Hard Crash at Page Setup. Apple Silicon v26.

Robert Nichols — Mon, 13 Feb 2023 23:06:32 GMT

Hi, Melissa.

Graphisoft, just a few days ago, provided me with a workaround, which is suitable because I think the problem is just with the print/page settings of a few files. Once the workaround has been applied to the troublesome files, then you should be fine. At least that's how it's gone for me with 3 out of, maybe, 8 files (haven't tackled the others yet). If you have a reliable list of the files that are giving you trouble, you can take advantage and fixe them in a "wholesale" fashion, saving some time. You need to be moderately fluent in working with the Terminal app. Here is what they sent, and what has worked for me:

Workaround:

Find the .plist file for your Archicad version. In a Terminal window execute the following command:

ls -1 ~/Library/Preferences/com.graphisoft.AC*.plist
This should result in a list like this:
/Users/jmihalicza/Library/Preferences/com.graphisoft.AC 26.0.0 FRA RC1.plist
/Users/jmihalicza/Library/Preferences/com.graphisoft.AC 26.0.0 INT v1.plist
/Users/jmihalicza/Library/Preferences/com.graphisoft.AC-ARM 26.0.0 USA v1.plist
Every installed Archicad version has a corresponding plist file. Copy the full path corresponding to your Archicad version you experience the issue with.
2. Add the necessary setting to enable print settings discarding with the command below. Make sure the plist file path is replaced with the one identified in step 1:
/usr/libexec/PlistBuddy -c "set ':PrintPlot:Discard Print Settings' 4" "plist-file-from-step-1"
For example:
/usr/libexec/PlistBuddy -c "set ':PrintPlot:Discard Print Settings' 4" "/Users/jmihalicza/Library/Preferences/com.graphisoft.AC-ARM 26.0.0 USA v1.plist"
3. Launch Archicad.
4. Open the plan file that crashes AC at Page Setup.
5. Open Page Setup. We believe it should not crash with the above setting.
6. Save plan file.
7. Exit Archicad.
8. Repeat steps 3-7 for every plan file that produces the issue.
9. Disable print settings discarding, same as step 2, but the value is 0 instead of 4:
/usr/libexec/PlistBuddy -c "set ':PrintPlot:Discard Print Settings' 0" "plist-file-from-step-1"
For example:
/usr/libexec/PlistBuddy -c "set ':PrintPlot:Discard Print Settings' 0" "/Users/jmihalicza/Library/Preferences/com.graphisoft.AC-ARM 26.0.0 USA v1.plist"

Re: Hard Crash at Page Setup. Apple Silicon v26.

Robert Nichols — Mon, 13 Feb 2023 23:08:10 GMT

Opening file on a new machine didn't help me. But see my response to Melissa below for something that worked, although its a bit of a chore.

Re: Hard Crash at Page Setup. Apple Silicon v26.

Melissa F — Mon, 13 Feb 2023 23:10:41 GMT

AS you say - a bit of a chore - but I will give that a go and report back.

Re: Hard Crash at Page Setup. Apple Silicon v26.

Robert Nichols — Mon, 13 Feb 2023 23:16:07 GMT

If you get it figured out, you'll be quite happy to have this problem behind you. I don't spend much time in the Terminal, so it took me a few tries to get it right - mostly because I wasn't super focused on the instructions. Shout if you get hung up.

Re: Hard Crash at Page Setup. Apple Silicon v26.

Melissa F — Thu, 16 Feb 2023 00:55:18 GMT

Fantastic! It worked and it was easy to do...when you read the instructions 😜

Thanks very much for your help and support.