topic Re: AC 26 crashes after being inactive in Installation & update

AC 26 crashes after being inactive

nannaberger — Thu, 25 May 2023 15:43:27 GMT

Working with both local files and BIMcloud files, my ArchiCAD crashes if I've been inactive for more than 2-3 minutes. I get a bug report pop up, and after sending the report and trying to open the file again, it crashes again. I can only open my files again if I restart my laptop first.

I've updated my drivers and have the newest version of windows 11 on my Dell XPS laptop.

Any tips for solving this issue?

Re: AC 26 crashes after being inactive

Rubia Torres — Thu, 25 May 2023 15:51:04 GMT

Hi @nannaberger,

I am sorry to hear about your issue, and sorry for a late reply. In such cases (crash), we recommend to please contact your local representative for a detailed investigation by technical support. You can find relevant contacts here.
Other than this, I recommend checking if the system requirements are met.

Best,