topic Re: Cant sign in and download ArchiCAD on Website in Installation & update

Cant sign in and download ArchiCAD on Website

Kropeey — Fri, 16 Jun 2023 15:24:58 GMT

Hello!

I have a problem with sign in and accessing learn.graphisoft.com and also downloading Trial version.

When I try to log in on the learn.graphisoft.com page I got an error like this:

If I try to download the trial version, the site asks me to sign in but when I try to sign in nothing happens instead I get an error in the console:

But on the https://id.graphisoft.com/ page I can see my account and manage it so there I have no problem.

I've already checked my hosts file and reset it. Tried 3 different browsers, chrome edge firefox and also I tried on my iPhone.

Much appreciate every answer!

Re: Cant sign in and download ArchiCAD on Website

Karl Ottenstein — Fri, 16 Jun 2023 15:49:53 GMT

This is an issue with the new Graphisoft ID (GSID) server functionality implemented on June 10. It is solved in all cases that I've seen by completely clearing all cache and cookies associated with any *graphisoft.com domain and then trying again.

The Learn portal seems to be the most affected, but clearing cache and cookies gets it functioning again.

Re: Cant sign in and download ArchiCAD on Website

Kropeey — Fri, 16 Jun 2023 19:15:07 GMT

Thank you! It solved the download part, but I still can't login to the learn.graphisoft.com it still gives me the unexpected error message

Re: Cant sign in and download ArchiCAD on Website

Kropeey — Fri, 16 Jun 2023 20:30:18 GMT

I tried deleting not only the graphisoft.com cache and cookies but all of my browser's cache and cookies but I still can't access the learn page

Re: Cant sign in and download ArchiCAD on Website

Kropeey — Fri, 16 Jun 2023 20:35:40 GMT

I tried now on my other computer, clearing all the browser cache before doing anything and still not working

Re: Cant sign in and download ArchiCAD on Website

Karl Ottenstein — Fri, 16 Jun 2023 20:48:55 GMT

I've read of others being successful with Icognito Mode in Chrome or Firefox after deleting cache and cookies. Try that?

Please understand this is not normal and not how things are supposed to work. But, something about changes to the Graphisoft ID process on June 10 is impacting Graphisoft sites but especially the Learn portal.

(Personally, I've had cases where I got an error page, and then tried to go back to the original URL and it showed that I was logged in and everything seemed normal.)

Re: Cant sign in and download ArchiCAD on Website

Kropeey — Sat, 17 Jun 2023 09:30:00 GMT

I tried incognito mode after deleting cache and cookies but still no success...

Re: Cant sign in and download ArchiCAD on Website

Barry Kelly — Mon, 19 Jun 2023 02:56:17 GMT

I would contact your local Archicad support and see what they say.

Barry.

Re: Cant sign in and download ArchiCAD on Website

Akos Karoczkai — Mon, 19 Jun 2023 06:50:34 GMT

Dear Kropeey,

Please reach out to us at learn@graphisoft.com and we will look into the issue.

Thank you!

Akos Karoczkai

Customer Success, Graphisoft