topic Re: Archicad 26 crashes 2-3 times per day in Installation & update

Archicad 26 crashes 2-3 times per day

Kili — Sat, 07 Oct 2023 22:16:29 GMT

Hello!

My Archicad 26 crashes 2-3 per day. I don't have any idea why, because there is no any particular reason or situation when it crashes. I attached picture of my SubmissionLog.txt file. Can you give me some information what these error codes means, so I can solve if the problem is my computer or Archicad. Thank You!

Re: Archicad 26 crashes 2-3 times per day

Lee Hankins — Tue, 03 Oct 2023 13:06:54 GMT

Which build version of Archicad 26 are you using?

Re: Archicad 26 crashes 2-3 times per day

DGSketcher — Tue, 03 Oct 2023 14:40:02 GMT

Does this link help...

https://graphisoft.com/resources-and-support/system-requirements-26

Is it just one file or multiple files?

Are you using any third party add-ons?

Re: Archicad 26 crashes 2-3 times per day

Karl Ottenstein — Tue, 03 Oct 2023 17:51:04 GMT

Any crash would be specific to your operating system, the build (update version) of AC 26, and the file you are working on. None of us can help you with that... and the submission log is meaningless to us here.

You must contact the authorized technical support for your country with your crash IDs and interact with them to determine the cause.

Re: Archicad 26 crashes 2-3 times per day

jl_lt — Wed, 04 Oct 2023 02:16:24 GMT

Sometimes opening the file checking the "open and repair" checkbox helps "fixing" conflicting stuff that might be causing crashes. I would do a copy of the file first as this process might erase some things (in my case i havent ever found anything being erased, but the software warns you it deleted conflicting objects after running the process).

Re: Archicad 26 crashes 2-3 times per day

mthd — Wed, 04 Oct 2023 02:40:22 GMT

Hi, are you able to show your computer system on your signature ?

Re: Archicad 26 crashes 2-3 times per day

Kili — Wed, 04 Oct 2023 07:29:19 GMT

Thank you for reply everyone! My archicad version is Archicad-26-FIN-4019-1.1. My computer is OS: WIndows 11, CPU: AMD Ryzen 7 7700x RAM: Kingston Fury Beast 2x32gb DDR 5 5600 MT/s, GPU: AMD Gigabyte RX 7900XTX Gaming OC 24G.

Re: Archicad 26 crashes 2-3 times per day

Barry Kelly — Wed, 04 Oct 2023 07:35:39 GMT

You could try updating to build 5002.

Barry.

Re: Archicad 26 crashes 2-3 times per day

scottjm — Wed, 04 Oct 2023 11:08:49 GMT

Are you running any third party addons? I’ve experienced some issues with addons potentially causing an increase in crashes with ac26 in our office.

Re: Archicad 26 crashes 2-3 times per day

Karl Ottenstein — Wed, 04 Oct 2023 12:47:56 GMT

@Kili wrote:

Thank you for reply everyone! My archicad version is Archicad-26-FIN-4019-1.1. My computer is OS: WIndows 11, CPU: AMD Ryzen 7 7700x RAM: Kingston Fury Beast 2x32gb DDR 5 5600 MT/s, GPU: AMD Gigabyte RX 7900XTX Gaming OC 24G.

Please update to the latest build, 5002, as Barry suggests. This was released 5 months ago. There is no reason to ever run an earlier build... and technical support cannot reasonably be expected to work with you on a crash that has already been fixed in a product update. The only way to locate new bugs is to see if the bug exists in the current release.