topic Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service in Installation & update

AC27 Crashes When Uploading Some Files to BIMcloud as a Service

fabioferrini — Wed, 11 Oct 2023 07:42:17 GMT

Good morning,

AC27 is encountering issues with some files created in AC26 when attempting to upload them to BIMcloud as a service. At the end of the upload process, we receive a network connection error message, and Archicad crashes. Bug report ID (AC27-2023-10-11-07-36-54-2411). This happens both when migrating from AC26 to AC27 via BIMcloud, after preparing the project for migration, and when opening a single AC26 file in Archicad 27 and then attempting to upload it.

If someone at Graphisoft could kindly help us resolve this issue, I can provide a Dropbox link where you can download the problematic file. Thank you very much for your attention.

Fabio Ferrini

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

Patrick M — Thu, 12 Oct 2023 18:45:54 GMT

yeah, crashes have been a normal Archicad workflow for me for at least 4 years now. Used to be I could count on one every month or two. Now it's weekly, if not daily.
I'd love to have a comprehensive list of all the causes of AC crashes; but its often mundane stuff... "I zoomed in" or "I attempted to open a file in a new instance" or "I was printing to PDF"

thankfully there is a reasonably reliable crash recovery system. Unfortunately, the only way to rely on it is to close all instances of AC. THAT would be the improvement we need. The ability to open a recovery file from the file > open > recent list, rather than from the AC opening splash dialog

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

space agent — Fri, 27 Oct 2023 00:11:25 GMT

We have the same issue with roughly half of our AC26 projects. Some migrate to AC27 BIMcloud without problems, others crash.

Any solutions to this yet?

Tobias

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

space agent — Fri, 27 Oct 2023 01:19:43 GMT

I have had success migrating a couple of projects that were crashing using the following method:

1. Save AC26 BIMcloud project as solo AC26

2. Open in AC27, save as 27, close

3. Reopen using ‘repair’ option

4. Detach all libraries

5. Upload to BIMcloud 27

6. Reattach libraries.

Not sure if steps 2 and 3 are necessary.

This seems to work, but every time someone joins the project for the first time, we have to detach the libraries again, send and receive, wait for that person to download the project to their computer, then reattach the libraries.

Hope this helps.

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

fabioferrini — Sat, 28 Oct 2023 11:36:02 GMT

Hi Tobias,

I wrote to my local dealer who opened a ticket with Graphisoft. The issue is related to some complex custom profiles. In my case, it involves two hatches that overlap; deleting the overlapping part and saving the profile again resolves the problem. It's a known issue that will be fixed soon. I'm attaching their response for your reference:
From the file we were able to determine the issue.
It is caused by a known bug called [DEF-15847]. We plan to fix it by ArchiCAD 27.1.1
Until this bug is fixed, the best I can suggest to the users is to delete the inappropriate profiles,
profile attribute indicies:
113, 114, 115, 116, 150, 151, 157
The plan can be shared after these profiles deleted.

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

Victor Baboi — Mon, 30 Oct 2023 08:41:56 GMT

Based on your method with dethatching libraries, I managed to narrow the issue to Archicad Library 27.lcf. Without it attached (and all other libraries I have in my server attached, including Surface Library 27) the project loads as expected.

I tend to think it's something related to a specific object (or objects) since the issue happens just with some projects (so maybe those that don’t have that object placed aren’t affected).

But I need to do some more testing – I have a project with multiple hotlinks and those also need to be migrated – I steel have objects from Archicad Library 26 that need to be migrated.

Speculation:

One potential issue might be related to the MEP objects coming from Archicad Library. I have for example an object Rectangular Floor Drain 26 that calls a missing macro. I know there were a lot of changes in the MEP part so those may be the cause. But I need to delete them first and see what I get.

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

a2o-architecten — Wed, 15 Nov 2023 13:55:29 GMT

Seems to work. Thanks!

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

Ebatte — Mon, 15 Jan 2024 22:09:12 GMT

WTH? This bug is still present. I waited all this time to start migrating projects and I run into this in 3 months later?

@space agent your workaround does seem to work, but wow. How is it that everyone is not up in arms about this?

For what its worth, I do not have any complex profiles with the index numbers listed by @fabioferrini, so that specifically isn't the problem.

@Victor Baboi were you able to conduct further testing to isolate the offending library part(s)?

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

Aaron Bourgoin — Tue, 16 Jan 2024 00:20:26 GMT

I'm happy to see this thread and so upset that I had not seen this before. I've spent the better part of three days trying to fix and share a huge project. So far the workaround solution seems to work. Thanks everyone.

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

fabioferrini — Tue, 16 Jan 2024 08:32:17 GMT

Hi Ebatte,

The issue arises if you have two overlapping hatch patterns when using complex profiles. In my case, the profiles that had this problem were precisely those mentioned in the post, namely 113, 114, 115, 116, 150, 151, 157, which I promptly deleted. Clearly, these IDs referred exclusively to my profiles!

Fabio

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

Ebatte — Tue, 16 Jan 2024 12:21:07 GMT

Thanks, I understand. This may be a separate bug, because I don’t believe unloading libraries would affect overlapping fills in a complex profile.

In my case, unloading the libraries temporarily will allow for another user to join the project. I intend to waste otherwise billable time today getting to the bottom of this.

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

Laszlo Nagy — Tue, 16 Jan 2024 23:54:34 GMT

Eric,

Appreciate you time spent on this.

Could you share your findings if you can pinpoint the cause of the issue you are facing?

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

Victor Baboi — Wed, 17 Jan 2024 16:54:18 GMT

@Ebatte unfortunately no. The issue is still present even in 27.1.1. The workaround is still working.

The last two days I did a lot of tests and managed to clean up one of our projects to the point that I have only a single story with ~1500 elements left in it.

I think I managed to rule out a few things (as in Archicad still crashes with them solved):

Missing custom profiles … from everywhere: I created profiles for all types of elements on all ID-s, so that any sub element using custom profiles has it defined.
Stairs: the crash logs show something related to stair generating, however I-m unable to read the crash logs in any other way other than notepad. If anyone knows of a way to read them more comprehensively, please tell me.

At this point I suspect is something related to our labels – we have, in our template, some custom labels we use (configured from MVO). When I delete all of them, the file loads just fine, so…. Maybe? The labels were created in a previous version, based on Property Label 24 – even if they don’t give any gdl error, there might be an incompatibility introduced, as they call some macros from Archicad Library. I need to dig further, as we rely on them a lot in our workflow.

On a related note, I managed to hit a bug in the bug reporter itself. Hint, it just stops working. 😉

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

Ebatte — Wed, 17 Jan 2024 23:10:36 GMT

Here's what I have been able to deduce today, although it is not conclusive:

The crash occurs when the combination of Object Library 27\00 General 27\Custom Labels 27\Elevation Label 27.gsm AND Object Library 27\MACROS 27 are loaded. This was determined by extracting Object Library 27.lcf and then exhaustively loading individual folders until the crash occurs, followed by reducing the contents of those folders and only loading the library parts listed above. The MACROS 27 library is extensive and I don't have any desire to continue the process further to identify which specific macro might be related, BUT loading the MACROS 27 library alone does not cause the crash. It isn't until Elevation Label 27 is loaded along with the MACROS 27 library that the crash occurs.

The crash occurs during the sharing process, after upload, and gets to the refreshing screen message - then CRASH

If the crash occurs while sharing, NO USER (even the user who shared the file) can access the project.

Since the crash doesn't happen with every project, it may also be related to specific library parts being used in the project.

Finally, I hope the dozens of bug reports that were sent by me today ruins some software developer's day. Who at GS do I invoice for my time spent debugging this?

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

Laszlo Nagy — Thu, 18 Jan 2024 13:50:37 GMT

Thanks for the info, I will report it to GS HQ.

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

Ebatte — Thu, 18 Jan 2024 19:16:08 GMT

AC 27 build 4060 that was just released 2 days ago seems to have resolved the issue. Too bad I wasn't notified about this 2 days ago before I wasted so much time.

Anyway, please test and confirm.

Re: AC27 Crashes When Uploading Some Files to BIMcloud as a Service

Victor Baboi — Fri, 19 Jan 2024 11:08:53 GMT

I can confirm that build 4060 27.1.2 solved the issue for us also.