topic Bimcloud Server and BIMcloud manager link not working anymore in Installation & update

Bimcloud Server and BIMcloud manager link not working anymore

Syslogic — Mon, 20 Nov 2023 19:59:43 GMT

Hi Everyone,

since Friday we have issues with our bimcloud server that is not recognized anymore from ou Bimcloud Manager. the status is disconnected. When I try to test the connection he says 'connection error'.

i have tried to change the server communication port but when I try to relink it the error message is 'server not accessible'.

on network level I think everything is all right the 2 servers seen each other without issue. then Services are up and running.

Any Idea what I can do?

thanks a lot everyone!!

Re: Bimcloud Server and BIMcloud manager link not working anymore

Lee Hankins — Tue, 21 Nov 2023 07:30:20 GMT

I had an issue a few weeks ago where all of a sudden one of our BIMcloud servers went offline. It wasn’t accessible from Archicad or Safari to manage. I restarted all servers using the Finder bar/ Task Bar menu and it came back to life. The machine that couldn’t access the Server also had a rogue local IP it was trying to use to access BIMcloud so we had to manually remove that too.

Re: Bimcloud Server and BIMcloud manager link not working anymore

Xtina — Wed, 22 Nov 2023 15:28:02 GMT

I had the same issue, Lee Hankins. Restartig the Bimcloud server solved the problem. Then Archicad recognised the path to the Bimcloud server.