topic Re: Graphics issues that happen on AC 27 in Mac in Installation & update

Graphics issues that happen on AC 27 in Mac

Narska — Tue, 07 Nov 2023 07:20:42 GMT

Does anyone know when the graphics issues that happen on AC 27 in Mac plan to be resolved? I had been part of beta testing about eight months ago now when these issues first came up...

I got a message from Graphisoft a month ago asking if I wanted to be part of a hotfix trial. YES. But alas, it was a tease; they never got back to me.

Hopefully, I'll be able to use AC 27 sometime before the launch of 28.

Re: Rage... Anger...

runxel — Mon, 06 Nov 2023 18:51:25 GMT

My guess is as good as yours.

Which issue do you face? On my Mac it seems to run fine so far.

Re: Rage... Anger...

Narska — Mon, 06 Nov 2023 18:52:30 GMT

DEF-14953 (Archicad's windows become unresponsive and might turn red or grey on macOS)

Re: Rage... Anger...

Eduardo Rolon — Tue, 07 Nov 2023 00:06:01 GMT

Saw the gray window today on a MacTel iMac, though I have had no issues on a M1 Max.

Re: Rage... Anger...

Narska — Tue, 07 Nov 2023 00:31:13 GMT

I have a MacBook Pro with an M1 and a Mac Pro with an Intel chip. Both eventually get the grey/red death screen—it's just a matter of time.

Re: Graphics issues that happen on AC 27 in Mac

Lee Hankins — Tue, 07 Nov 2023 07:59:31 GMT

Hopefully it’ll be fixed in the first update to Archicad 27. The update preview will probably be released soon so at least you’ll be able to check the release notes. Most of the issues with AC26 seem to have been fixed in the upcoming update.

Re: Graphics issues that happen on AC 27 in Mac

Romans — Tue, 07 Nov 2023 10:20:20 GMT

Same here: Just teasing the fix almost 3 weeks ago...

Unbelievable!

Re: Rage... Anger...

Romans — Tue, 07 Nov 2023 10:21:24 GMT

As far as I know and have experience: this problem is bound to Intel-based Macs with AMD GPUs.

Re: Rage... Anger...

Narska — Tue, 07 Nov 2023 11:12:46 GMT

@Romans I have an Intel iMac Pro desktop with a Radeon GPU and an M1 ARM Macbook, and it happens on both. The most disappointing thing is that this issue was brought up something like three days into beta testing, and nothing was done. It was still there during the tech preview, and nothing was done. And it is now in the full release, with no sight of a patch coming.

Re: Rage... Anger...

Romans — Tue, 07 Nov 2023 11:45:14 GMT

Hi Tomasz,

Yes, it is an absolute disaster, and it also shows a high level of ignorance from GS towards a massive user base (the Intel-Mac customers).

AC27 is not usable in 3D. This is a complete failure of the application — it is time to ask for compensation.

Interestingly, we have this problem only on our iMac Pros, iMacs, and MacPro, but not on our M1 MacBookPro.

Here are other posts about this problem:
AC27 IntelMacs: 3D view causes the freezing of all...

Archicad 27 doesn't work on Intel-based iMac with AMD graphics card

Re: Rage... Anger...

Narska — Tue, 07 Nov 2023 11:53:28 GMT

@Romans , I agree that this is a huge failure for Graphisoft and makes me lose faith in them. I started using AC because of their native Mac version.

I had been a huge fanboy and always liked to try all the new features as they came out, and I pay the subscription to do just that. So it's super painful having the new version be unusable.

What really set me off was getting the email invite to the building together event with all these great new features they are going to talk about, while my firm is now months into not being able to upgrade.

Also, yes my M1 gets the issue. It took me about 2 or 3 days of modeling within a certain file before the issue started and then would happen on the regular.

Re: Rage... Anger...

Romans — Tue, 07 Nov 2023 12:55:17 GMT

Yes, we have also been fans and supporters from the beginning, but such incredible problems since some releases - it makes us worry and doubtful about the faith of the software.

Until that day, there is no serious alternative on the Mac (BIM app). And GS is well aware of it. That might be the reason they are not in a hurry to fix it.

Re: Graphics issues that happen on AC 27 in Mac

Narska — Wed, 29 Nov 2023 19:32:09 GMT

Here is an update everyone will enjoy.

I finally got help, and Graphisoft sent me a hotfix to install. We validated it, and everything was working! I started migrating my projects to AC27...

This Monday, AC 27 won't open.... the hotfix had an expiration!!!!! Graphisoft says thanks for the help now use AC 26 until the FEBRUARY update. WTF

Re: Graphics issues that happen on AC 27 in Mac

DGSketcher — Wed, 29 Nov 2023 20:37:58 GMT

They have absolutely no idea how much their reputation is collapsing with these bugs. I'm on Sonama 14.1.1, where AC26 is unstable, their latest fix created a fail to launch condition and has still not been patched. AC27 MEP is not fit for purpose but I need to try and use it to do what I offered to my client. The MEP data isn't interchangeable withAC26. And now this graphics fix might turn up in February. Way to go Graphisoft.

Apart from the half cocked Design Options, what we were promised in AC27 hasn't arrived, large chunks of it don't work and other bits got downgraded to experimental, an intermediate attempt to distract with AI Visualisation has also proved a farce.

AC28 should be a free update for everyone. 😠

Re: Graphics issues that happen on AC 27 in Mac

Narska — Wed, 29 Nov 2023 20:53:44 GMT

Yes, I agree, we have had and continue to have major problems with AC27. Don't update your system software for 6 months can not be an operating procedure.

Re: Graphics issues that happen on AC 27 in Mac

Romans — Wed, 29 Nov 2023 22:17:55 GMT

Hi Tomasz,

I went through the same process and also got this email from GS.

Now it is crystal clear that the Intel-Mac users will be left behind. The ARM train just left the station.

Workaround for your situation: install the 27.1. update and Archicad will run. At least this works for us here.

Of course, this means also that the window freeze bug will return (the validated 27.0.1 hotfix is not included).

What a shame!

Cheers

Roman