topic Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update in Installation & update

Archicad 26 6003 (ARM) Update 4 doesn't launch after update

Lee Hankins — Fri, 17 Nov 2023 13:42:27 GMT

Hi,

Just a heads up, we have upgraded all of our office machines to the Update 4 of Archicad 26 and so far none of the ARM/ Silicon based machines will launch Archicad 26. I have reported to local support.

Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update

DGSketcher — Fri, 17 Nov 2023 14:22:34 GMT

@Lee Hankins

Same problem on Intel. https://community.graphisoft.com/t5/Installation-update/AC26-6002-Upgrade-AC26-will-not-even-open/m-p/575678#M36134

Only Graphisoft could take a working Preview version and screw it up for the Official release. 🙄

Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update

Lee Hankins — Fri, 17 Nov 2023 14:23:45 GMT

Well, as a slight update it did eventually open after between 12 and 15 minutes in our machines.

Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update

Karl Ottenstein — Fri, 17 Nov 2023 15:38:43 GMT

Really strange, Lee! Eduardo and I reported in this other thread that 6003 works fine on our ARM Macs... he's on Sonoma and I'm on Ventura:

https://community.graphisoft.com/t5/Installation-update/AC26-6002-Upgrade-AC26-will-not-even-open/m-p/575836#M36152

Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update

Tamas Gaspar — Fri, 17 Nov 2023 15:44:35 GMT

Hi @Lee Hankins , Hi All,

Thank you for reporting this. We have just released an article about this phenomenon and the solution for that:
https://community.graphisoft.com/t5/Graphisoft-Insights/Slow-Archicad-26-startup-after-installing-Update-4/ba-p/575999

We will be keeping informing you and our local technical support teams about the news regarding to this issue.

Sorry for the inconvenience and thank you for the patience.

Regards,
Tamás

Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update

Lee Hankins — Fri, 17 Nov 2023 15:49:50 GMT

Thanks Tamas

Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update

jimmyp — Sat, 02 Dec 2023 04:30:51 GMT

this issue has just happened to me...in the middle of multiple deadlines. Just tried to manually delete the files you noted in your message above. Can't even find those files on my machine. They are not where you note they should be. I am running Ventura on an apple silicon and 26 will not open since the update that came out on the 14th. Need help!

Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update

Lee Hankins — Sat, 02 Dec 2023 06:46:15 GMT

Just launch Archicad 26 and wait. Be patient. It can take up to 15 minutes but once it has launched it will be fine next time. It will open.

Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update

DGSketcher — Sat, 02 Dec 2023 17:31:26 GMT

I fired up Activity Monitor after installing the 6002 update and there was listed [ Archicad 26 is not responding ], but at 14m:50s up pops the AC26 opening splash screen.

That's on a high spec 2019 iMac with i9 Intel CPU.

Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update

Lee Hankins — Sun, 03 Dec 2023 07:50:04 GMT

It does display as not responding which is annoying. It seems to take between 10 and 15 minutes no matter what specification of machine you have. Hopefully a fix will be issued soon although most people will have installed the update, come across the issue, launched Archicad and it will have fixed itself.

Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update

Tamas Gaspar — Mon, 04 Dec 2023 07:16:12 GMT

Dear @jimmyp,

I am sorry to read that you had hard time in the final rush of your documentation. I hope that the suggestion of @Lee Hankins helped, and a bit of more waiting solved the issue for good. If not, the local support team will be happy to assist you: https://graphisoft.com/contact-us#contact-us

Re: Archicad 26 6003 (ARM) Update 4 doesn't launch after update

jimmyp — Mon, 04 Dec 2023 15:00:21 GMT

Thank you for responding. I was able to manually delete those files, once I found them, and now it seems to work fine. Regards, Jim