topic HotFix Install Error in Installation & update

HotFix Install Error

Rex Maximilian — Fri, 08 Dec 2023 08:19:22 GMT

Well, this is a first.

Installing the v27.1.1 Hotfix on my ARM Mac an error popped up during installation and said the ArchiCAD 27 app is corrupt and needs to be moved to the trash. I cancel, then proceed to complete the installation, then try to launch it. The same notice comes up. ArchiCAD cannot run and needs to be moved to the trash.

Currently downloading the base installer and will have to reinstall, then try to run the updater again.

They're charging the most in their company history for upgrade and SSA and have released the single most buggy release of ArchiCAD I can remember (since 1991). They delayed the release for four months promising bug-free version, yet it's the buggiest. How long are going to settle for this?

Operating system used: Mac Apple Silicon 14.1.1 Sonoma

Re: HotFix Install Error

Robby — Sat, 09 Dec 2023 16:06:11 GMT

Yes indeed- this Hot Fix needs HOT FIXING - it will not update my version 27.0 v1 build 4030 -

Error states I already have the latest version - which I don't!

A bug fixer with more bugs than fixes - must be a first!

Re: HotFix Install Error

Eduardo Rolon — Sat, 09 Dec 2023 16:13:24 GMT

Happened to me with the Intel version, ARM installed ok.

See here:

https://community.graphisoft.com/t5/Installation-update/New-version-references/m-p/579313#M36300

Re: HotFix Install Error

Robby — Sat, 09 Dec 2023 16:18:33 GMT

Thank you Eduardo- I had read your post.

On my ARM it refused to install the hot fix and I tried also the previous fix and refused to install that too.

I figured I would install a fresh new full version but couldn't download because the server is down! hahahaha

Is there new management at Graphisoft?

Betreff: HotFix Install Error

Nurbs — Sat, 09 Dec 2023 17:11:29 GMT

Hi,

On the newer macOS you should give the Hotfix installer after downloading and before running full disc access in the security seetings.

That should work.

Also could be helpful to download the installer in a different browser in a privat window (Modzilla, Chrome...)😏

Re: HotFix Install Error

Eduardo Rolon — Sat, 09 Dec 2023 17:19:54 GMT

That might work but…

The first issue is that when I ran it a second time it ran fine.
The second issue is that the reason ANY macos updater asks for your password to run is so you don't have to manually edit the security settings.
The final reason is that this is the first time in 20+ years that a software updater fails and forces you to reinstall.

-----

This should not happen

Re: HotFix Install Error

Nurbs — Sat, 09 Dec 2023 17:37:05 GMT

Hi,

Yes, I agree. But I'm not quite sure that allowing the installer to run with your admin password gives an unlimited writing permission in the neededfolders. Therefore AC needs full disc access as well.

In Terms of security every new macOS is stronger in refuse to let things work...beginning with CodeMeter Hardwarekey and ending...?

But that has to be testet before release.

Re: HotFix Install Error

Karl Ottenstein — Sat, 09 Dec 2023 18:21:41 GMT

Weird. Both 27.1 and 27.1.1 installed normally for me. I'm on Ventura still (13.6.2) and don't see the macOS version in most posts here for ARM users so wonder if it is failing for people on Sonoma?

Re: HotFix Install Error

SeaGeoff — Sat, 09 Dec 2023 19:20:54 GMT

The 27.1.1 hotfix ran fine for me thank goodness. But I had an issue recently with an AC26 update. Looking at these forums there is no rational conclusion one can make other than Graphisoft's quality control is severely lacking, especially on the Mac side.

Another related issue is the completely nonsensical versioning. Is it build numbers or main version + decimals? How many decimals should we expect, is the next update 27.2, 27.1.2, 27.1.1.1? Who knows. And it appears Archicad is just as confused as I am…

Re: HotFix Install Error

Robby — Sat, 09 Dec 2023 19:29:11 GMT

So actually I believe Geoff is on the right track. Because of the confusing labeling by Graphisoft , there is a chance that I was able to install the 27.1.1 Hot fix which I guess is version 4030? No way to tell .......

I thought the update was not installed because with this new version I was still unable to save a 27 doc to 26.....but maybe they never got around to fix that and maybe fixed the freeze when I use the text tool.

And yes, I know the work around: remove any objects from the embedded Library and then 27 will save to 26....

Re: HotFix Install Error

Rex Maximilian — Tue, 12 Dec 2023 06:12:15 GMT

I think it is a Sonoma thing.

Re: HotFix Install Error

Lee Hankins — Tue, 12 Dec 2023 06:53:38 GMT

I’ve just installed the 27.1.1 update in Sonoma 14.1.1 and it installed with no problem at all. I’ve instructed the rest of our office on a mix of Intel and ARM some with Sonoma 14.1.1 and some on the latest build of Ventura so we will see what happens there.

Re: HotFix Install Error

SeaGeoff — Tue, 12 Dec 2023 17:49:47 GMT

Hi Lee,

Just curious what License Information on your Mac shows reports after running the 27.1.1 hot fix. You'll see from my screenshot from a couple days ago that on my Mac (Sonoma + Apple Silicon like you) Archicad does not acknowledge the new version number even though it appears the hot fix did indeed run correctly.

I'd really like someone from Graphisoft to clear up the numbering system and what we should expect going forward.

Re: HotFix Install Error

Lee Hankins — Tue, 12 Dec 2023 21:14:51 GMT

Hi Geoff,

Mine shows exactly the same as yours build 4030 and 27.0.0. It is very confusing and a nightmare to manage across the office because I can't now determine who has and has not updated.

Re: HotFix Install Error

Duncan — Wed, 10 Jan 2024 22:22:37 GMT

Build 4030 is the latest update to v27.