topic Re: can't repair installed AC27 in Installation & update

can't repair installed AC27

heathldesign — Thu, 04 Jan 2024 21:13:47 GMT

i just tried to repair my installation of AC27, but when i start the installer i get a mesg that says "Archicad 27 cannot be installed into folders that contain other data. select an empty folder or create a new one." this is a first for me.

Operating system used: Mac Apple Silicon Ventura 13.6.3

Re: can't repair installed AC27

Eduardo Rolon — Thu, 04 Jan 2024 21:41:21 GMT

Seen something like this when you have installed extra Add-Ons like Enscape, Twinmotion, etc

Re: can't repair installed AC27

heathldesign — Thu, 04 Jan 2024 21:42:55 GMT

not in this case, no add ons at all.

Re: can't repair installed AC27

Eduardo Rolon — Thu, 04 Jan 2024 22:39:54 GMT

Weird. looks like you will need to trash the folder.

The other time I have seen this message is when you install AC into a folder and then change the name after installation finishes but that was in older versions IIRC.

Re: can't repair installed AC27

heathldesign — Fri, 05 Jan 2024 19:05:12 GMT

nope. i've had to create a service ticket. we'll see what they say.

Re: can't repair installed AC27

Aaron Bourgoin — Fri, 05 Jan 2024 19:36:37 GMT

why not just cut to the chase and do an uninstall / reinstall. that way you aren't worrying about all the under-the-hood stuff.

Re: can't repair installed AC27

heathldesign — Fri, 05 Jan 2024 20:46:33 GMT

that may be the fastest solution, i just hate going through the setup all over again if i don't need to. it may also be nice to know why it's misbehaving incase it's a symptom of something else.

Re: can't repair installed AC27

Aaron Bourgoin — Fri, 05 Jan 2024 20:57:12 GMT

you'll never get the feedback as to what exactly is happening.

Re: can't repair installed AC27

Barry Kelly — Mon, 08 Jan 2024 04:50:31 GMT

@heathldesign wrote:

that may be the fastest solution, i just hate going through the setup all over again if i don't need to.

Even if you 'repair' it, you will still need to reset your Work Environment, DXF/DWG translators, IFC translators.

A repair just saves you the process of un-installing.

Barry.

Re: can't repair installed AC27

Istvan Lengyel — Sun, 14 Jan 2024 18:58:44 GMT

Hi,

The "Archicad 27 cannot be installed into folders that contain other data. select an empty folder or create a new one." message comes at the "New" installation, not in "Repair" mode.

At the end of a "New" installation, the installer saves "the installation information" (for example what what the selected folder for Archicad).

The Installer start in "Repair" mode only if the this "installation information" exists and the original Archicad folder exists and it is not empty.

In a comment above there is written, if the original Archicad folder is renamed, the installer cannot find it, so it start as a "New" installation, not in "Repair" mode.

Or if the "installation information" was deleted, the situation is the same, the installer starts as a "New" installation.

And the "New" installation accepts not existing or empty folder.

Re: can't repair installed AC27

heathldesign — Sun, 14 Jan 2024 21:02:32 GMT

thanks everyone. user error. my installation is USA and i tried to repair with INT. Duh.

Re: can't repair installed AC27

Istvan Lengyel — Sun, 14 Jan 2024 21:28:26 GMT

🙂 This is also a possible reason, but honestly, I didn't think of that.