topic Re: Please wait for printer connection or cancel connection. in Installation & update

Please wait for printer connection or cancel connection.

stoneunturned — Fri, 14 Mar 2025 14:23:30 GMT

Just a bug heads up to the devs - not sure if this is the correct place to post.

I get a recurring prompt upon opening the ArchicadStarter as per the title and screen grabs below. Every time I select 'open project' or double click from the list BEFORE this prompt displays, the project will never open - it's a 100% occurrence. The cursor will just blue cycle until I force quit. If I cancel the prompt and then double-click open a project quickly it will open with no problem; if I wait a few more seconds until just before the same prompt shows up again, it will freeze again as above. Perhaps it's a Windows printer issue, but probably something GS should get onto as it disrupts the working day.

More recently a crash prompted the same message at the bugsplat window and it was unable to finish sending (or so it appeared) and I was unable to cancel out.

It 100% happens every time I start Archicad so I'm happy for a dev to get in touch and work through diagnostics for a solution.

Side note:

I'm unable to see & edit my signature while creating a new post to see if all the necessary info is there; i understand that it's located elsewhere, but I would put to the forum builders that a better location is at the bottom of 'create new topic' where it would load your signature and enable editing, and auto store it for next time. It can be kept up to date more easily that way.

Re: Please wait for printer connection or cancel connection.

Mo_ — Wed, 07 Feb 2024 06:16:10 GMT

I am experiencing the same issue, I hope the developers can reply with a solution to this bug Please!

Re: Please wait for printer connection or cancel connection.

MitchD — Wed, 07 Feb 2024 21:54:51 GMT

I'm also experiencing it (however none of my staff are...), extremely frustrating.

Re: Please wait for printer connection or cancel connection.

ryejuan — Fri, 01 Mar 2024 08:04:37 GMT

yes me too am experiencing this bug... kinda annoying updated to the latest 5001 build still the same. 😐

Re: Please wait for printer connection or cancel connection.

OtariM — Wed, 06 Mar 2024 16:42:00 GMT

Hi, do you all by any chance have an Epson printer set as default? I think i found the solution.

Re: Please wait for printer connection or cancel connection.

stoneunturned — Tue, 12 Mar 2024 11:50:50 GMT

Sounds promising, but not an Epson - we seem to be in the brotherhood across various offices.

Default is controlled by windows in Windows11

Re: Please wait for printer connection or cancel connection.

OtariM — Thu, 07 Mar 2024 06:28:04 GMT

What helped in our case is - disabling "Let Windows manage my default printer". Deleting printer and it's driver, and installing different driver. In Epsons case (we have L8180 in the office) there are model specific and Universal drivers. We installed model specific driver which starts on Windows startup. Not sure which of the steps helped, but the problem is sorted, maybe disabling "let windows manage" option will be sufficient?

Re: Please wait for printer connection or cancel connection.

OtariM — Thu, 07 Mar 2024 06:30:21 GMT

Also, I noticed that sometimes websites detect Windows 11 as Windows 10 and offers Windows 10 drivers. Make sure you install Windows 11 driver.

Re: Please wait for printer connection or cancel connection.

stoneunturned — Fri, 08 Mar 2024 00:33:50 GMT

I disabled windows management of default printer and can confirm that the first open of a project from the Starter was successful!

Ill try a few more times as part of my usual work week and come back and accept as solution if this eliminates the issue every time.

Re: Please wait for printer connection or cancel connection.

stoneunturned — Tue, 12 Mar 2024 11:51:37 GMT

Unfortunately, not so successful..

Prior to this screenshot, i had 3 instances, all blue cycling (frozen) on the Starter from just trying to double click the project from the list. As you can see from the snip, windows is not set to manage default printer.

Further, i just opened the Starter and immediately clicked closed (without having clicked on anything else) and it froze.

Re: Please wait for printer connection or cancel connection.

Oleksandra Vakariuk — Mon, 18 Mar 2024 07:54:44 GMT

Hi @stoneunturned,

Sorry to hear you're experiencing an issue.

Please install the latest printer driver, hopefully, that will eliminate the problem. Alternatively, changing the default printer in the system settings may help also.

Kind regards,

Oleksandra

Re: Please wait for printer connection or cancel connection.

stoneunturned — Tue, 02 Apr 2024 22:53:06 GMT

Thanks @Oleksandra Vakariuk,

I'm glad GS are aware.

Another bit of interesting behaviour to make you aware of while the problem is diagnosed:

It occurs when archicad closes too.

I received the message two times the instant a project was closed.

Notice there is no line under the AC startbar icon in the snip below, indicating it is closed, and yet the message popped up _just_ before the AC window closed.

This message only appears when AC is opened or closed.

No other applications trigger it, indicating an issue with AC's interaction with the printers list in win11, and possibly as simple as wanting to establish the connection to an offline default printer.

Last week 6 archicad starters froze while trying to open my project in a row, so this should be solved.

Re: Please wait for printer connection or cancel connection.

Oleksandra Vakariuk — Wed, 03 Apr 2024 10:15:52 GMT

Although this is a printer setup issue, we received some reports about it in the past few months. I asked the developers to check if it's a problem on our side, I'll let you know once I have more news on this.

Re: Please wait for printer connection or cancel connection.

stoneunturned — Thu, 04 Apr 2024 01:38:35 GMT

Thanks Oleksandra,

I just did a general google and it turns out its an issue that's been occurring across a myriad of applications.

We were half way there with a solution. From the link below:

"Yep, exactly my experience - solved it by:

"Let Windows manage my default printer" OFF
"Default printer" MICROSOFT PRINT TO PDF"

My printer drivers were all up to date, but i had set my default printer to Adobe PDF to try and eliminate the need for a connection. When that failed to solve it, i didnt think to try Microsoft Print to PDF.

First open seems to be quicker, and without the popup message.

https://answers.microsoft.com/en-us/windows/forum/all/waiting-for-printer-connection/765f18ba-7632-49aa-97ff-5dc392b3d9b1

Re: Please wait for printer connection or cancel connection.

MinhNguyen — Thu, 04 Apr 2024 03:38:46 GMT

Got the same issue here when switching to a new PC. I had Adobe CC installed on this new computer and the issue started to happen since then. Probably due to Adobe PDF Printer, anyhow I had the default printer to be Microsoft one. Thanks for the finding, let's see how it goes!

Re: Please wait for printer connection or cancel connection.

Oleksandra Vakariuk — Tue, 30 Apr 2024 12:14:15 GMT

Hi all,

Sorry for the delay.

Our developers investigated the problem and they informed me that such an issue can be caused by a change in the default printer settings (e.g. after a Windows update or installation of another app as mentioned by Minh). We store this default data to set the user-defined settings, for example, page size.

Apart from other solutions mentioned here, discarding all printer settings from Archicad to ensure that it's not wrongly persistent on these printing preferences should resolve the issue. This can be done by changing the value of the following registry from 0 to 4: HKEY_CURRENT_USER\SOFTWARE\GRAPHISOFT\Archicad\<Archicad version>\PrintPlot\Discard Print Settings.

Kind regards,

Oleksandra

Re: Please wait for printer connection or cancel connection.

stoneunturned — Fri, 17 May 2024 01:23:13 GMT

Hi @Oleksandra Vakariuk

Thanks for your help here.

This does improve the situation, but not completely. When i double click a project to open from the Starter, it will open without blue circling endlessly, so that is positive.

Unfortunately the prompt does still display in the starter even with the registry item set to 4, though as mentioned the project does open without issue. And it still prevents a bug report from sending after archicad crashes, which recently has been quite often whilst working in 3D.

It would be nice to get those bug reports going through so they can be resolved in future updates.

Re: Please wait for printer connection or cancel connection.

Barry Kelly — Fri, 17 May 2024 01:20:08 GMT

@stoneunturned wrote:

It would be nice to get those bug reports going through so they can be resolved in future updated.

Unfortunately that will only happen if you take the time to send of the bug report, take note of the number and follow up with your local support asking why did it crash.

Hopefully they will either give you a solution or say they are passing it on to GS HQ for them to investigate/solve.

Barry.

Re: Please wait for printer connection or cancel connection.

stoneunturned — Tue, 21 May 2024 03:28:51 GMT

Oh i didnt realise all those bug reports were going nowhere. Surely GS let an 'AI' analyse them all for similarities to zero in on bugs?

Re: Please wait for printer connection or cancel connection.

O_De Costa — Mon, 03 Jun 2024 22:21:33 GMT

Same occurring on my end. Doing regular editing, stretching wall reference lines, tweaking topo levels and had about 5 crashes in one day. Whenever

the bug report dialog opens, the printer connection dialogue pops up with multiple dialogues opening up without my control. (See screen shot below). I am not sure the bug report was sent through or not. Because the only way to get pass these multiple prompts is to cancel them all independently. (Archicad 27: Build 5003)