topic Re: AC26 Saving to Recovery File cannot be completed! in Installation & update

AC26 Saving to Recovery File cannot be completed!

EH21 — Tue, 27 Jun 2023 20:37:33 GMT

In over a decade of using ArchiCAD, I have never had AC crash as much as it does now with my current configuration.

Version 5003 USA Full (Apple Silicon) on Mac Studio 2022 Apple M1 Max, OS Ventura 13.2.1.

Most recently, in using a BIMcloud teamwork project, after clicking "send & receive" so as to not lose my work, the program completely froze. I had to hard quit, an upon reboot, I have the option to save to recovery file, but I get the notice "Saving to Recovery File cannot be completed!". From here, I have three options: Retry (doesn't work), Suspend Saving to Recovery File (nothing happens), and Cancel (also, nothing happens).

In the end, I had to lose about 2 hours of work.

This is just feeling so buggy, and I'm getting frustrated. Any advice as to what workflow issues or setup I should be considering?

Re: AC26 Saving to Recovery File cannot be completed!

MaFarine — Wed, 02 Aug 2023 15:09:35 GMT

Hi,

We had the same problem and we can't find any solution to that.

Any help from Graphisoft?

Thanks in advance!

Mathieu

Re: AC26 Saving to Recovery File cannot be completed!

EH21 — Wed, 02 Aug 2023 15:39:16 GMT

Mathieu - I have had no feedback yet! This has not been a problem for me until I did a total workstation change to a Mac Studio and upgraded to AC26. I have been diligent about making sure I'm up-to-date on my OS and ArchiCAD versions.

Re: AC26 Saving to Recovery File cannot be completed!

makona — Mon, 18 Mar 2024 09:23:59 GMT

Hey @EH21 , is your issue resolved? If so, can you please describe the solution? We started facing this issue daily.

Re: AC26 Saving to Recovery File cannot be completed!

EH21 — Mon, 18 Mar 2024 15:40:28 GMT

What version of ArchiCAD are you using? After upgrading to AC27, it has not been much of an issue.

Re: AC26 Saving to Recovery File cannot be completed!

OBERMEYER — Tue, 22 Oct 2024 02:56:57 GMT

Getting the same error. Similar Mac setup. FYI.

Re: AC26 Saving to Recovery File cannot be completed!

Barry Kelly — Tue, 22 Oct 2024 03:33:08 GMT

In your Work Environment, in the Data Safety & Integrity section, check to see where the recovery files are being saved to.

Do you have write permission to that folder?

Barry.