topic Re: I Can´t login in Installation & update

I Can´t login

Lorin Capelletti — Sun, 31 Mar 2024 10:43:01 GMT

Hey, so I haven´t seen this problem here before but if I try to login in myarchicad it lets me login as it should but then it loads up into the homepage wihtout me beeing logged in at all ...

there are no error codes or messages that say that any error occured so I am very confused. I am using ArchiCad for my Univerity almost 3 Years now and can not get a new licence because of this bug. Anybody had the same situation yet ?

Thanks for your help.

Operating system used: Mac Intel-based Monterey 12.6.6

Re: I Can´t login

Eduardo Rolon — Mon, 01 Apr 2024 11:54:20 GMT

Looks like you are using a VPN, try with it off.

Re: I Can´t login

Lorin Capelletti — Mon, 01 Apr 2024 13:53:11 GMT

Thanks for the tip but I am not using a VPN ...

Re: I Can´t login

Eduardo Rolon — Mon, 01 Apr 2024 23:57:00 GMT

Try using another browser or connect using the browser in your phone to see if there is an issue.

Re: I Can´t login

Eduardo Rolon — Tue, 02 Apr 2024 16:39:32 GMT

Looks like they might be updating the EDU system and that might be the issue.

See here:

https://community.graphisoft.com/t5/Licensing/Free-trial-of-Archicad/ta-p/596179

Re: I Can´t login

Joe Logiudice — Wed, 03 Apr 2024 08:51:34 GMT

Dear Lorin,

We recommend the following steps to resolve the issue:

1. Update your browser to the latest version.
2. Clear all-time cookies and cache in your browser.
3. Try accessing the site in private or incognito browsing mode.
4. Alternatively, you can try using a different browser.

If the above solutions don't work, we suggest uninstalling your current browser and then reinstalling it.

Re: I Can´t login

Lorin Capelletti — Thu, 04 Apr 2024 08:15:23 GMT

This worked thanks !! So dont use opera to login 😄 with Safari it worked just fine.