topic Re: macOS: "The Application Archicad 27 can't be opened" - reboot fixes it in Installation & update

macOS: "The Application Archicad 27 can't be opened" - reboot fixes it

Karl Ottenstein — Wed, 08 Nov 2023 23:46:17 GMT

Anyone else seeing this with AC 27 (USA) Apple Silicon on macOS Ventura?...

I'll use AC without issue, quit, and then the next time I go to launch it (typically the next day), I get this error pop-up:

Only rebooting my Mac will let Archicad start normally again.

Re: macOS: "The Application Archicad 27 can't be opened" - reboot fixes it

mthd — Thu, 09 Nov 2023 06:15:38 GMT

Hi Karl, No problem with AC27 Aus.

Re: macOS: "The Application Archicad 27 can't be opened" - reboot fixes it

runxel — Thu, 09 Nov 2023 12:28:36 GMT

Oh lovely, finally I'm not the only one any more! (terribly sorry for you tho, Karl). Reported this issue in this very forum also a couple of times.

I've had this problem since always on Mac. Talked hours with the support about this. It was always belittled and nothing was reached. At some point they finally got back to me saying that the devs won't fix it for past versions because there not enough reports on this, but it would be working in 26 and 27 with Macs running Ventura or later (I was on Monterey at that time).

Took the leap of faith and for me it was gone under Ventura (13.6.1 for me right now) finally.

Sad to see that it still isn't really fixed. Let's hope that your voice added here will help to convince them that this a very bad thing in dire need of fixing.

For everybody seeing this issue: It can't be fixed on your side, you can only try to make a new profile (on there it started to work again normally for me too).

The other workaround is to rightclick the app in the Finder and choose "Show contents", then navigating to the executable .app by hand. That works.

Or reboot. Another way of "fixing".

Btw I found that going into sleep (like closing your macbook) could be one of the culprits; after that I always had this problem.

Re: macOS: "The Application Archicad 27 can't be opened" - reboot fixes it

DGSketcher — Thu, 09 Nov 2023 14:05:06 GMT

On the issue of macOS sleeping, I tend to use it a lot & I also have macOS set to auto update. I think occasionally un-notified background updates do destabilise the OS and cause problems in AC and other apps until you reboot. I'm just saying that some temporary stability problems may not all be on GS.

Re: macOS: "The Application Archicad 27 can't be opened" - reboot fixes it

Karl Ottenstein — Thu, 09 Nov 2023 15:58:32 GMT

Thanks, guys. This is the first time I've ever had any application not launch on a Mac, updates or not.

@runxel Sorry I missed your earlier reports; thought this was something new with Apple Silicon/27. Did tech support provide you with a DEF defect number? It sounds like - from this earlier thread - that your local support never reported to Budapest HQ so a DEF might not have been assigned?

I should have searched... found this thread from earlier in the year... that I even responded to but forgot about...

https://community.graphisoft.com/t5/Installation-update/The-application-ARCHICAD-26-app-can-t-be-opened/m-p/380176

Re: macOS: "The Application Archicad 27 can't be opened" - reboot fixes it

runxel — Thu, 09 Nov 2023 17:22:09 GMT

Yeah don't worry @Karl Ottenstein!

The report is so crude, absurd and mysterious that it's very easy to overlook.

No, they never assigned a DEF publicly for that. Since GS has this (in some ways very stupid) rule that bugs/errors need to be reproducible by local support they where very reluctant to escalate it.

I guess after pestering them enough they finally did, that's how I got to know that apparently it was fixed. Which does not seem to be case after all now.

Re: macOS: "The Application Archicad 27 can't be opened" - reboot fixes it

rdo — Fri, 12 Apr 2024 08:30:31 GMT

I have the similar problem on both my Moackbook proM2 and M3 max. Only rebooting works.

Re: macOS: "The Application Archicad 27 can't be opened" - reboot fixes it

Lee Hankins — Fri, 12 Apr 2024 09:36:49 GMT

I haven't had this issue. Sorry, I know that doesn't help. No-one in the office has had this issue either as far as I am aware. We have a mix of machines and OS's as below all running Archicad 27.2.0 UKI:

iMac Intel macOS Ventura 13.6.4

iMac M2 macOS Sonoma 14.4.1

MacMini M1 and M2 macOS Sonoma 14.4.1

MacBook Pro Intel macOS Sonoma 14.4.1

MacBook Pro M1 Max macOS Sonoma 14.4.1