topic Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14) in Installation & update

Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

rikhav — Thu, 03 Oct 2024 03:37:02 GMT

Archicad 28 is crashing continuously on macOS Sonoma. The scenario is as under:

1. I installed Archicad 28 Technology Preview, side by side with Archicad 27. Both were working fine.

2. I uninstalled Archicad 28 Technology Preview and Archicad 27, once Archicad 28 was released yesterday. I also deleted all the files from Library folder, pertaining to both.

3. I installed Archicad 28 and downloaded the licence file.

4. Archicad 28 was working fine on my Admin account of Mac, but was crashing continuously on start up when opening on Standard user account of my Mac.

5. I created new standard user and tried to open Archicad 28 on it. But it was crashing in that newly created standard user account also.

6. I uninstalled Archicad 28 and reinstalled it several times. But it was crashing continuously.

7. I reinstalled Archicad 27 again and to my surprise, Archicad 28 started functioning again on standard user account also on my mac.

8. I have submitted all the bug reports. Right now, Archicad 28 is working fine, but I have to keep Archicad 27 side by side.

pl. Let us know, if I have done anything wrong, while installing Archicad 28, or let me know, if this is a bug.

Operating system used: Mac Apple Silicon macOS 14

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

drh64 — Fri, 04 Oct 2024 01:24:00 GMT

28 is slow and buggy. It was not ready to be released. I went back to 27. I am tired of giving money to Graphisoft for substandard products.

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

Archibaltic — Wed, 09 Oct 2024 23:03:02 GMT

I confirm, 3d in 28 works horrible on PC workstation CPU i7 8700 and RTX 360 graphic card, but greate on laptop DELL 7800 with i7 4800HQ and K4100m graphic card. First one is more powerful but unusable.

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

Toms — Sat, 12 Oct 2024 11:50:36 GMT

I completely agree. In simple drawings, it may jam and work with a delay. Working with underdrawing is a nightmare...

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

rikhav — Tue, 19 Nov 2024 03:23:42 GMT

I clean installed macOS Sequoia. Then installed Archicad 28. Again, to my surprise, Archicad 28 is continuously crashing for Standard Users. Users with Administrative privilege are able to use Archicad 28 without any problem.

This has made Archicad 28 totally unusable for me. I had submitted the bug reports before one month and this time also. If anyone from Graphisoft is listening please help me solving the issue. Pl. treat this matter as most urgent.

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

Barry Kelly — Tue, 19 Nov 2024 03:35:52 GMT

I know nothing about Mac OS, so I should probably stay out of this post.

But what I want to say is, Archicad will read and write files to various locations.

The Archicad program folder and also folders in user profiles.

It is working fine for administrators because they will have read/write access to everything.

Make sure your standard users have the same administrator privileges to any folders involving Archicad.

Barry.

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

rikhav — Tue, 19 Nov 2024 09:28:31 GMT

Thank you very much for your guidance.

I tried to give read write access to the standard user & also full access to Archicad Application. However, my efforts were in vein.

Though the reasoning you have provided is absolutely logical, I am missing granting some more permissions to the standard user. However, all other CAD applications are running fine without any issue for any standard users.

Regards,

Rikhav

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

rikhav — Tue, 19 Nov 2024 17:32:19 GMT

It is very unfortunate that even after almost one month, after submitting all the bug reports, that this problem is not solved. I have tried all the possible way that I could. However, it is still not resolved and I am not able to use Archicad 28 at all.

Even though, after contacting local resellers here, it has not be resolved. I am really disappointed by the support system.

Regards,
Rikhav

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

fabioferrini — Fri, 29 Nov 2024 09:09:44 GMT

Hello everyone,
Yesterday I formatted and performed a clean installation of macOS Sonoma on my 27-inch Retina Intel-based iMac. Afterward, I downloaded both Archicad 28 and Archicad 27 on this computer. I followed the steps on Sonoma and granted full access to these applications. However, when I try to open a new file, both Archicad 28 and 27 crash immediately.

Here is the crash ID: AC28-2024-11-29-09-07-39-5069.

I hope to have a solution to this issue soon. Thank you!

Fabio

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

gdubecz — Fri, 29 Nov 2024 10:09:23 GMT

#meetoo

Yesterday AC28 started but today, it continous crashing on startup. Windows 11.

Other versions are working fine. (I try from AC24 ->27)

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

Misley — Mon, 09 Dec 2024 08:21:38 GMT

Hi,

thank you for reporting this issue. We have registered it in our tracking system (DEF-22157) and the fix is scheduled in the upcoming 28.1.0 update.

Best wishes

Miklós Misley

Director, Product Development

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

Misley — Wed, 11 Dec 2024 03:44:55 GMT

Hello,

I have found your crash report with the given ID in our system.

Unfortunately you are trying to use Sonoma on a hardware, which is not supported by Apple.

Please return to a supported version of the OS, or update your hardware.

Best wishes

Miklós Misley

Director, Product Development

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

rikhav — Thu, 16 Jan 2025 01:15:46 GMT

Hi,

I have been waiting & waiting the solution for this problem, since Archicad 28 was released. Till date, there are no updates for the same. Can you please tell me when Archicad 28.1.0 will be released? It has been very long since last update.

Kindly note that it is almost 3 months since I have reported this issue. If I had not found out the work around that installing Archicad 27 side by side, is resolving this issue, Archicad 28 would have been totally useless for me. I once again request you to please look into the matter, seriously.

Regards,
Rikhav

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

Misley — Thu, 16 Jan 2025 09:00:29 GMT

Hi Rikhav,

I am sorry for the delay. AC 28.1.0 preview is scheduled to the beginning of February

Regards

Miklós Misley

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

rikhav — Fri, 17 Jan 2025 03:14:19 GMT

Hello,

Thanks for the update.

Regards,

Rikhav

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

rechnerpool — Fri, 14 Feb 2025 06:48:30 GMT

Same issue with latest hotfix 28.1.0 on sonoma and sequoia with M1. Archicad 28 crashes directly with standard user upon trying to create a new project. works fine with administrator account.

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

Barry Kelly — Fri, 14 Feb 2025 08:18:29 GMT

If it works fine with an administrators account, then the software itself must be OK.

I would say the problem is in your user profile.

Do this at your own risk, but if it were me, I would try deleting anything to do with Archicad from your user profile.

Or of course take note of the crash report number, send the report in and follow up with your local support.

Barry.

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

rikhav — Sun, 16 Feb 2025 02:27:18 GMT

I have yet not tried preview version Archicad 28.1.0 as the solution to this bug. But let me clear that I had initially tried creating the fresh new standard user account in macOS Sonoma and then in macOS Sequoia anlso, and Archicad 28 crashes continuously on standard user accounts in both macOS. So I think that the user profile is not corrupted & this is a bug.

I had submitted the crash reports to local support here. They have also seen this issue while screen sharing and admitted that this is a bug. Even Graphisoft has also admitted it.

The only workaround that I have found out was to install Archicad 27 side by side and this problem will go away instantly. I do not know the reason, but this is a proven work around for me and I have done it and using Archicad 28 without any problems, there after.

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

Karl Ottenstein — Sun, 16 Feb 2025 03:54:40 GMT

The preview 28.1.0 release notes clearly state that crashing under standard macOS user accounts under Sonoma is one of the fixes in that release, so it is a known bug and they have now released a fix… so download and install it.

the Insight article gives you more information and links.

Re: Archicad 28 crashing continuously on start up on standard user account on macOS Sonoma(macOS 14)

Karl Ottenstein — Sun, 16 Feb 2025 03:58:25 GMT

And you are positive that you have the 28.1 preview that was just released installed? Surprising since one of the bug fixes listed is crashing under standard accounts on Sonoma. If you are getting crashes, do contact tech support with the crash IDs as soon as you can so that they can fix it for sure before the final release of 28,1

i have a feeling that you are running 28.0.1 and not 28.1