topic Re: Can not import work environment in AC28 in Installation & update

Can not import work environment in AC28

Patrick M — Wed, 04 Dec 2024 17:07:27 GMT

myself and 3 of my clients are all unable to import a work environment, or at least not the "company standards schemes(s)" portion of the work environment to AC28. It's complicated enough to explain to them how to import my work environment without coaching them through importing the sub-parts and updating company schemes... any other updates or fixes for this coming soon?

(also, I did check this on my own computer as well. I can not even import a w/e to the same computer it was exported from, so it has to be a bug).

Re: Can not import work environment in AC28

Lee Hankins — Wed, 04 Dec 2024 17:09:28 GMT

I've had the same issue and reported it to support. From what I can see it is because the location of the Recovery File is retained as the local location on your machine, or whoever's machine the work environment was saved from instead of using the default. If you select 'Choose Location', cancel and then change back to default location and redefine the work environment section that seems to resolve the issue. All versions previous to AC28 did not store the local location with the work environment and respected the choice chosen as default.

Re: Can not import work environment in AC28

Patrick M — Mon, 25 Nov 2024 19:02:41 GMT

looks like we can bring in an ac27, but not 28 profile

Re: Can not import work environment in AC28

Lee Hankins — Mon, 25 Nov 2024 19:27:16 GMT

That’s interesting. The only issue with that is it will disable the new tool menu items by default. This is another thing with work environments that needs to be changed to make it easier to transfer from one version to another. New menu items should be enabled by default.

Re: Can not import work environment in AC28

Barry Kelly — Tue, 26 Nov 2024 00:26:20 GMT

@Patrick M wrote:

looks like we can bring in an ac27, but not 28 profile

I was going to say I had no trouble bringing my 27 WE into 28.

I have not tried from older versions (no need for me to do that).

I do this every year and then add the new commands that I want.

Barry.

Re: Can not import work environment in AC28

Miklos Vegh — Wed, 11 Dec 2024 08:28:24 GMT

There is a ticket in our bug tracking system for this issue: DEF-22564.

Re: Can not import work environment in AC28

srdavids — Thu, 06 Mar 2025 06:10:11 GMT

Totally agree @Lee Hankins - It's such a pain to pull my Work Environment up to a new version. So many new commands that I need to figure out where they belong in both the default tool bars and, the one that is really frustrating, the menus...