topic Mouse icon loading issue in Installation & update

Mouse icon loading issue

JoaoGuerra — Thu, 12 Dec 2024 14:20:58 GMT

I'm having an annoying problem with my archicad where the program freezes for a short time in any type of action that I try to execute, like editing, or even moving my screen. My mouse cursor is constantly showing the loading icon and freezing for like 2 seconds, I can edit and move for a few seconds but then it happens again, over and over.

Operating system used: Windows

Re: Mouse icon loading issue

Karl Ottenstein — Thu, 12 Dec 2024 18:58:06 GMT

What are your system specifications? processor, available memory, free disk space, etc.? Have you modeled or imported something with an insane number of polygons? (Use the polycount “goodie” add on if so to see where the problem is). Does this happen if you start a new project from the template? Etc.

Re: Mouse icon loading issue

JoaoGuerra — Thu, 12 Dec 2024 19:58:21 GMT

Hey Karl, thanks for replying. My setup is:

CPU: AMD Ryzen 7 5700X
GPU: AMD Radeon RX6600 XT 8Gb
16Gb of RAM
40Gb of free space

The project I'm working on has a total of around 59.000 polygons, most of it is from a big terrain I modeled. Though when I started a new project from scratch the problem persisted.

Re: Mouse icon loading issue

Karl Ottenstein — Thu, 12 Dec 2024 23:16:34 GMT

Not many polygons at all. Memory meets minimums; free disk space could be an issue with Windows swapping. But, if this happens with a empty project from the template as well, it has to be something wrong with your system. Are you sure that your Radeon driver is up-to-date and all Windows updates applied? Often display drivers seem to be the culprit with things like this. Otherwise, hopefully someone on Windows with better ideas will jump in. @Barry Kelly ?

Re: Mouse icon loading issue

Barry Kelly — Fri, 13 Dec 2024 00:18:11 GMT

The machine specs seem to be OK.

I am assuming you have just stated using Archicad, so for you it has always been like this?

If it is something that has just suddenly started happening, then what has changed on your system?

One thing I can think of, is check that your monitor/s are actually plugged into the video card ports and not the motherboard.

Otherwise I would try a re-install and update to the latest build.

Barry.

Re: Mouse icon loading issue

Lingwisyer — Fri, 13 Dec 2024 01:27:02 GMT

Maybe you could check to see what your computer is doing at the time by opening Resource Monitor. See if anything is pulling resources elsewhere.