topic Re: Archicad 28 crashes and giving bug report after starting any project in Installation & update

Archicad 28 crashes and giving bug report after starting any project

fastelephant — Mon, 30 Dec 2024 13:15:02 GMT

Hey, i am workin on my project and have deadline in a couple of days. Yesterday when i closed my project i run instalation of last windows 11 update: Today morning i wanted to contiue in my project but it crashes immediately after open archicad project. I can open archicad 28 without opening any project but if i start a new one or open any old project it crashes and bug report. I tried to uninstal the windows update but it didnt help. Do you have any idea what can i try? I was thinking about reinstal archicad 28 but in my project i used some imported library object and i am afraid of loosing them after reinstalation.

Operating system used: Windows 11 24H2

Re: Archicad 28 crashes and giving bug report after starting any project

Barry Kelly — Mon, 30 Dec 2024 13:31:24 GMT

If rolling back the Windows update did not work (assuming you have restarted your machine) then send off the bug report.

Take note of the bug number and follow up with your local Archicad support (remembering it is holiday season).

If you re-install Archicad, you will not lose the imported library objects if they are in the Embedded Library of the project.

If they are in a separate folder that you load as a linked library, that will be fine as well, so long as you do not delete that folder.

Barry.

Re: Archicad 28 crashes and giving bug report after starting any project

fastelephant — Mon, 03 Feb 2025 21:35:42 GMT

At the first thank you for reply. As a student I am using student version of archicad. But yes i did restart my notebook. The objects are not form archicad library, I download BIM object as LCF file and after import to archicad. Sorry but how can i reinstall Archicad with keeping the library file if it is even possible.

Re: Archicad 28 crashes and giving bug report after starting any project

Barry Kelly — Tue, 31 Dec 2024 05:25:30 GMT

If you get Archicad working again and you reopen the file, if the objects were added to the embedded library, then they will be ready for use and there is nothing you need to do, as they are embedded in the file.

If the objects become "Missing" in the library manager, then all you need to do is re-link the libraries that you have downloaded.

Barry.

Re: Archicad 28 crashes and giving bug report after starting any project

Filip — Sat, 01 Feb 2025 11:08:32 GMT

I an currently having the same problems, reinstalling Archicad 28 didnt help, But Archicad 27 does work. Unforutnetly i cannot open the file as it was saved as a A28 file. Did you manage to fix this issue??

Re: Archicad 28 crashes and giving bug report after starting any project

fastelephant — Sat, 01 Feb 2025 12:19:15 GMT

hi, finally they wrote me back from support, where according to the bug report ID they found out that it is necessary to install additional third-party files, specifically Microsoft Visual C++

1)Go to the microsoft website: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
2)Download the x64 and x86 Microsoft visual C++ 2019 Redistrubutable files
3)Install both files
4)Then restart the computer and Archicad should start

///check your system if it is compatible

Re: Archicad 28 crashes and giving bug report after starting any project

Takis — Tue, 04 Feb 2025 21:05:33 GMT

I'm having the same problem on a clean installation.

I have followed the instructions and installed Microsoft Visual C++ but is still not working.

Re: Archicad 28 crashes and giving bug report after starting any project

Mandalorien — Thu, 13 Mar 2025 08:40:30 GMT

Hi,

I have the same issue, after the start page, ArchCAD crashed, and not depends on my choice. I was waiting months for the solution. Miklos Misley said that, after the 28.1 update itt will works. Today I installed the fresh new 4001 HUN, but nothing changed. I can't start the ArchiCAD 28.1 neighter. It's very frustrating to spend a lot of money on a program that is useless.

Re: Archicad 28 crashes and giving bug report after starting any project

Oleksandra Vakariuk — Tue, 18 Mar 2025 09:47:51 GMT

Hi @Mandalorien, please contact your local support for assistance and provide a Bug ID in your report.

Re: Archicad 28 crashes and giving bug report after starting any project

Mandalorien — Tue, 18 Mar 2025 09:51:40 GMT

It's done. Registry and preferences cleaning after 28.1 update solve this.