topic Re: Undo - Redo - Beachball of Death - Crash in Installation & update

Undo - Redo - Beachball of Death - Crash

kwpoulsen — Fri, 07 Feb 2025 18:52:30 GMT

This happens often enough that this really needs to come to someone's attention. It's often helpful to undo/redo to select elements that you've worked on recently. Today I'm creating a site plan from a Civil .DWG. I'm tracing splines (not very complex.Maybe 6 segments) using the polygon tool. My undo limit is 20. So, when I get to about 13 actions, I undo/redo to select them. I've learned to slow way down for Archicad so it can catch up (relative to Archicad 12, which was very responsive). But, I undo about 10 times and get the spinning beachball of death. The only thing I can do at this point is wait for Archicad to crash.

This happens in many projects, doing various commands, on more than one computer. This is such a simple and common activity that one would think that Archicad could handle it seamlessly (like it did in Archicad 12). Not the case.

Can someone please chase down the cause of this bug and fix it? It's getting old.

Re: Undo - Redo - Beachball of Death - Crash

Barry Kelly — Mon, 10 Feb 2025 01:40:16 GMT

@kwpoulsen wrote:

This happens often enough that this really needs to come to someone's attention. .......

Can someone please chase down the cause of this bug and fix it? It's getting old.

You should contact your local Archicad support.

Take note of the bug (crash report) number and be sure to complete and send of the bug report.

Now contact your local support and ask them to investigate that bug report.

Barry.

Re: Undo - Redo - Beachball of Death - Crash

kwpoulsen — Mon, 10 Feb 2025 16:00:10 GMT

Thanks for a response, Barry.

I used to be an Archicad reseller. I know that resellers aren't equipped to diagnose and debug crashes of this type. So, your instructions are adding bureaucratic administrivia to the process of debugging Archicad.

I would expect Graphisoft to have a link for reporting bugs on the community boards. The form should specifically ask for steps to recreate it and the bug reporter ID. Then, copy the local reseller. That would be much more efficient and effective.

BTW, there's another commonplace bug. After leaving a few sessions of Archicad open over the weekend, about half of those sessions crash when I try to send/receive. I won't bother you with this either. I'll forward this to the reseller so the reseller can hopefully find a way to report it to you.

Cheers,

Kevin

Re: Undo - Redo - Beachball of Death - Crash

kwpoulsen — Mon, 10 Feb 2025 20:58:18 GMT

Again: AC27-2025-02-10-20-57-45-5205

Re: Undo - Redo - Beachball of Death - Crash

Lingwisyer — Tue, 11 Feb 2025 01:34:04 GMT

Might the post weekend crashing be due to a network timeout to the TW server? Might be some settings somewhere to increase the timeout time, though I do not use TW so I have no idea. If this is the cause then it is a fair oversight in the code for it to fail rather than just displayer a connection error and disconnect...

And by commonplace, is that commonplace to you or have you seen other reports of this issue? Maybe link the other reports here

Ling.

Re: Undo - Redo - Beachball of Death - Crash

Karl Ottenstein — Tue, 11 Feb 2025 03:08:59 GMT

Hey Kevin,

Since you are an incredibly long time user and past reseller, you know that the old Archicad-talk was never a place to report bugs, but only to talk about them. This Community is no different. And you well know that you don’t have to go through layers of resellers to report bugs. The GSNA technical support team will report directly to Budapest if they don’t already know of a solution. The GSUS web site has the tech support contact details so that you can phone or email them. Same as always.

Sorry for your frustration,

Karl

Re: Undo - Redo - Beachball of Death - Crash

kwpoulsen — Tue, 11 Feb 2025 16:37:54 GMT

Thanks, Karl. I guess I'm letting my frustration get the best of me.

I've opened a ticket. But, don't expect a quick resolution because I don't have a reliable way to reproduce the issue. It probably happens when you get ahead of Archicad, which is easy to do these days. I long for the stability and responsiveness of Archicad 12. Though, Archicad 27 was a noticeable improvement. I suspect that a good chunk of AC27 was refactored.

I hope you're doing well.

Re: Undo - Redo - Beachball of Death - Crash

Lingwisyer — Wed, 12 Feb 2025 02:17:59 GMT

When you aim for yearly releases, you are bound to be working on spaghetti code. Spaghetti to get a feature working in time for release, that "will get fixed later"...

Re: Undo - Redo - Beachball of Death - Crash

kwpoulsen — Wed, 12 Feb 2025 16:39:56 GMT

Lingwisyer, as an occasional coder, I understand exactly.

Kevin

Re: Undo - Redo - Beachball of Death - Crash

ksjhawk — Wed, 10 Sep 2025 11:44:33 GMT

Interesting how old this post is and it's still an issue! I just reported it again today.