topic Re: Archicad 28 build 4000 28.1.0 Preview crashing in Installation & update

Archicad 28 build 4000 28.1.0 Preview crashing

calroc11 — Wed, 19 Feb 2025 20:25:37 GMT

Hi,

I recently updated Archicad 28 with the latest build, since then archicad has been constantly crashing...Anyone facing a similar issue.

I tried working on 3 different projects and facing the same issue, not sure what the solution is unless there is a new update...

let me know.

Caleb

Operating system used: Windows 4000

Re: Archicad 28 build 4000 28.1.0 Preview crashing

MitchD — Thu, 20 Feb 2025 00:03:18 GMT

Yep, updated one of my machines and experienced repeated crashes as well. rolled back to 28.0.3 for now.

Re: Archicad 28 build 4000 28.1.0 Preview crashing

Barry Kelly — Thu, 20 Feb 2025 00:26:30 GMT

Make sure you send in the bugs, keep note of the bug number and follow it up with your local support.

Very important to do this.

Barry.

Re: Archicad 28 build 4000 28.1.0 Preview crashing

Srinivas — Thu, 20 Feb 2025 05:15:12 GMT

Yep, same issue on 3 of our PC's and on various projects.

Re: Archicad 28 build 4000 28.1.0 Preview crashing

calroc11 — Fri, 21 Feb 2025 06:28:42 GMT

i tried repairing the file, but still the same, i plan to roll back, just wondering if it would not cause issues opening files in the previous update...any backward compatibility issues...

Re: Archicad 28 build 4000 28.1.0 Preview crashing

Barry Kelly — Fri, 21 Feb 2025 06:33:19 GMT

It shouldn't be a problem as a 28 file should be fine in any update version of 28.

But if the new update is crashing then you won't have saved in the updated version anyway.

Barry.

Re: Archicad 28 build 4000 28.1.0 Preview crashing

calroc11 — Fri, 21 Feb 2025 08:31:13 GMT

Hi Barry,

If i decide to revert back to the old update 28.0.3, whats the steps to rollback to the old update? do i need to reinstall the hotfix or the entire software ?

can you please share some insights ?

Re: Archicad 28 build 4000 28.1.0 Preview crashing

HK ARCHITECTURE — Fri, 21 Feb 2025 09:55:12 GMT

Hi,

I've been having the same issue since I installed this update. Basically, the crashes happen randomly, sometimes after 20/30 minutes working, sometimes 20 seconds after opening the file. It seems that most of the time this happens when I use a keyboard shortcut to rotate ou move something on a 2D plan (object, wall, etc.), but it's still pretty random.

Yesterday I uninstalled Archicad 28 and reinstalled it with the 28.0.3 update. It seems to have solved the problem.

FYI, the file I've been working with was created and developed on the problematic 28.1.0 update, so there seems not to be a problem with compatibilty.

Hope that helps.

Re: Archicad 28 build 4000 28.1.0 Preview crashing

calroc11 — Fri, 21 Feb 2025 10:04:28 GMT

This is the same issue i have been facing for coupe of my projects, when i use the keyboard shortcuts or in the 3D view the software crashes...

Re: Archicad 28 build 4000 28.1.0 Preview crashing

Tamas Gaspar — Fri, 21 Feb 2025 10:42:17 GMT

Dear everyone,

Thank you for reporting the crash issues with AC28.1.0 Preview. @HK ARCHITECTURE, thanks for letting us know the workaround, it is a big help.

In order to investigate the issue, our development will need the Bug Report IDs. Please send in the bug report after the crash, and publish, here the ID that you receive. We'll check them and get back to you.

Thank you for the cooperation and also for the patience with this matter!

Regards,

Tamás

Re: Archicad 28 build 4000 28.1.0 Preview crashing

HK ARCHITECTURE — Fri, 21 Feb 2025 11:50:35 GMT

Hi,

Thank you for your message.

The Bug Report ID that I had yesterday was :

ac28-2025-02-20-18-51-55-6146

I would be glad and thankful to have your feedback on this matter.

Regards,

Kévin PAIVA
HK ARCHITECTURE

Re: Archicad 28 build 4000 28.1.0 Preview crashing

Tamas Gaspar — Fri, 21 Feb 2025 12:38:57 GMT

Hi @HK ARCHITECTURE,

Thanks for the quick response! This issue is registered under the DEF-23306. We'll do our best to fix it in the final update to AC28.1.0.
Regards,

Tamás

Re: Archicad 28 build 4000 28.1.0 Preview crashing

Botonis — Fri, 21 Feb 2025 13:30:15 GMT

Hello @Tamas Gaspar ,

Does that mean that the bug has been detected and reproduced?

Re: Archicad 28 build 4000 28.1.0 Preview crashing

insideru — Fri, 21 Feb 2025 18:09:52 GMT

Disabling distance guides has made archicad stable for me. It crashed like every couple minutes before, now it's been going strong for a couple hours.

Re: Archicad 28 build 4000 28.1.0 Preview crashing

Eduardo Rolon — Fri, 21 Feb 2025 18:41:18 GMT

I don't use Distance Guides and I have not have had a crash since I installed the preview.

Re: Archicad 28 build 4000 28.1.0 Preview crashing

calroc11 — Sun, 23 Feb 2025 01:54:00 GMT

Hello Tamas,

Please see below Bug report Id. As mentioned earlier after rolling back to the previous update 28.0.3 (3120), Archicad 28 seems to be stable.

Re: Archicad 28 build 4000 28.1.0 Preview crashing

Tamas Gaspar — Mon, 24 Feb 2025 08:49:30 GMT

Dear All,

Thank you @calroc11 for the bug ID, it is also the DEF-23306. We investigated the case further, and indeed, the Distance Guides are the reason behind it. Thanks for @Eduardo Rolon and @insideru for the workaround.

The development has identified the issue and working hard on this case. I will get back to you with more info about it in the final version of AC28.1.0. Until that, if you are on the AC28.1.0 Preview (build 4000), please disable Distance Guides to prevent the crash.

Regards,

Tamás

Re: Archicad 28 build 4000 28.1.0 Preview crashing

rakurs — Mon, 24 Feb 2025 13:18:50 GMT

My observations on the crashing of update preview 28.1:

- After sending the bug report and restarting ArchiCAD, i have not had any loss of information on the file - last save is practically at the point of crashing. So there's smooth sailing and drastically reduced frustrations. That helps and that's why I won't revert to 28.0.3 - I lose a few minutes of work at most, basically the time needed to restart ArchiCAD and reload the file I'm working on.

- I had dozens of crashes on a file which had many library parts from monolith library. Once I converted to global libraries (and used CI Tools to convert as many library parts and elements as possible) to the global library, I experienced fewer crashes by the order of magnitude. It's been in single digits since. Still occuring but much less frequently. Also to note: there is still one missing part I haven't been able to erradicate from my file - "Rail 27" if I remember correctly. I have tried redoing all the railings and the default rail to select global library sub-parts but to no avail. All objects display fine, but under library manager it's still there. I cannot get more info (it's grayed out) so I really can't find it and everything looks fine. If anyone has suggestions to fix it, I'll be very grateful.

- Dragging, keyboard shortcuts, panning while system is not fully ready (especially with pick-up / inject properties tools which are awfully laggy) seem to be the most common actions resulting in crashes.

- I have not been taking notes on the bug report identifiers. There have been way too many to count and the frustration of the program crashes has something to do with the will to write it down. Also, if there isn't, there should be an integrated bug report logging tool which should give the users reports on bug reports, meaning a user should be able to see data from the reports - when, why, was it resolved and how... The last one is of course unrealistic. But the first two should be readily available.

Re: Archicad 28 build 4000 28.1.0 Preview crashing

HK ARCHITECTURE — Mon, 24 Feb 2025 14:00:00 GMT

Hi everyone,

@Tamas Gaspar Thanks for all the feedback. I think that this solves the issue of this topic.

Now I understand why this 28.1.0 preview version was crashing (distance guides) so many times. I will update Archicad once the 28.1.0 final version is released, because for now, I am very satisfied with the 28.0.3 that has no crashes whatsoever.

The good news is that now we know : if anyone has crashes on the 28.1.0 preview version, just turn off Distance Guides !

Again thank you for the support and help,

Best regards,

Kévin PAIVA

Re: Archicad 28 build 4000 28.1.0 Preview crashing

Tamas Gaspar — Wed, 19 Mar 2025 08:25:15 GMT

Hi All,

The final version of AC28.1.0 (build 4001) has been released. You can find it in Archicad > Help > Check for Updates, or download it from the Graphisoft Downloads page.

Regards,