topic Re: Need "Help" help in Installation & update

Need "Help" help

Anonymous — Mon, 13 Nov 2006 18:05:31 GMT

My Help button at the top bar drops down a list of help items, but the archiCADhelp button is not active. So, I cannot get the Help index or search function.
Has anyone else had this problem? What to do?

Re: Need "Help" help

Djordje — Mon, 13 Nov 2006 18:06:33 GMT

Michael wrote:
My Help button at the top bar drops down a list of help items, but the archiCADhelp button is not active. So, I cannot get the Help index or search function.
Has anyone else had this problem? What to do?

You have to have Internet access and be on line. The Help is fully Web based.

Re: Need "Help" help

TomWaltz — Mon, 13 Nov 2006 18:11:10 GMT

Djordje wrote:
[The Help is fully Web based.

since when? All my "help" files are local on my hard drive.

Re: Need "Help" help

Djordje — Mon, 13 Nov 2006 18:16:12 GMT

Aaargh

Then ... I am shooting in the dark - the problem can be Web based in the sense that a browser is not defined?

Or the Help files are not installed?

Re: Need "Help" help

Anonymous — Mon, 13 Nov 2006 18:20:26 GMT

You have to have Internet access and be on line. The Help is fully Web based.

My system is always on line. I have over a dozen active buttons on the drop-down list, but "archiCAD Help" is greyed out and not active.

Re: Need "Help" help

TomWaltz — Mon, 13 Nov 2006 18:27:06 GMT

Check your computer.... just because it opens in a Web Browser does not mean it's on the Internet.

Yes, there is a duplicate of the Help online, but I've never heard of Archicad actually referencing that itself.

I suppose it's possible they added the link in somehow, but why for some people and not others?

My Archicad help opens a browser pointed to
file:///Applications/Graphisoft/ArchiCAD%2010/Help/Files/wwhelp/wwhimpl/js/html/wwhelp.htm

Re: Need "Help" help

Anonymous — Mon, 13 Nov 2006 18:41:52 GMT

I appreciate your help guys.
Tom, when I click on the URL you posted, my MS Explorer tells me it cannot find it. I have confirmed that I am connected to the internet.

Re: Need "Help" help

Anonymous — Mon, 13 Nov 2006 18:45:13 GMT

I should have mentioned that I am using AC10 with Windows xp.
I re-loaded the program for "repair", but that did nothing new.

Re: Need "Help" help

TomWaltz — Mon, 13 Nov 2006 19:03:17 GMT

Michael wrote:
I appreciate your help guys.
Tom, when I click on the URL you posted, my MS Explorer tells me it cannot find it. I have confirmed that I am connected to the internet.

It wouldn't. Archicad is installed in a different location on a Mac.

My point was more that it was a file:// not a http://, indicating that the help was opening a local file.

Re: Need "Help" help

Djordje — Tue, 14 Nov 2006 03:55:08 GMT

Try this one:

C:\Program Files\Graphisoft\ArchiCAD 10\Help\ArchiCAD Help.htm

Re: Need "Help" help

Anonymous — Tue, 14 Nov 2006 23:43:16 GMT

Thanks, I was able to open the help file from the hard drive.

My AC10 distributor said my machine was way underpowered in RAM. I have 512 MB, but need at least 1GB for everything on the installation disc to open correctly. I am going to upgrade to a hotter PC and see if that fixes the problem.

Re: Need "Help" help

Djordje — Wed, 15 Nov 2006 04:16:04 GMT

Michael wrote:
Thanks, I was able to open the help file from the hard drive.

My AC10 distributor said my machine was way underpowered in RAM. I have 512 MB, but need at least 1GB for everything on the installation disc to open correctly. I am going to upgrade to a hotter PC and see if that fixes the problem.

You see ...

IF we had your details in the signature, we would know.

Yes, 1 gig is minimum. It runs on 512 MB, but does not work as it should.