topic Re: Archicad 28 Direct3D Runtime Error in Installation & update

Archicad 28 Direct3D Runtime Error

ETSaum — Wed, 05 Feb 2025 00:55:14 GMT

Archicad 28 is constantly freezing or crashing, diving a Direct3D / graphics card error.

Archicad 27 and Archicad 26 do not have the same problem.

I've updated graphics drivers, and uninstalled / reinstalled Archicad to no avail.

I get the same error every time; sometimes, it's within seconds of opening the program. Other times, it can take several minutes. But it happens multiple times a day.

'Direct3D Runtime received a Device Removed Message DXGI_ERROR_DEVICE_HUNG'

That's typically an issue with either the graphics card itself or the graphics card's connection the rest of the machine. However, this is the *only* program experiencing the problem, which is usually indicative of a glitch in the program or an incompatibility between the program and the graphics drivers.

These are two of the smallest projects I've ever done in Archicad, and the only two on 28 so far. Archicad 28 appears to be sending conflicting instructions to the GPU, which causes it to hang. No other programs are effected when it happens; in some instances, when it happens in one Archicad 28 file, it doesn't even impact the *other* Archicad 28 file I've got open.

Dell XPS 15 9530 with NVIDIA GeForce RTX 4060 Laptop GPU.

Archicad 28.0.2 (3110)

Operating system used: Windows

Re: Archicad 28 Direct3D Runtime Error

Barry Kelly — Wed, 05 Feb 2025 00:59:40 GMT

Sounds like a technical question for your local support while you wait to see if anyone here has had the same issue.

Barry.

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Frank Schlenke — Wed, 05 Feb 2025 09:41:01 GMT

We have the same issue with ALL our Machines since we switched from ArchiCAD 27 to ArchiCAD 28:

WIN11 Pro (latest)

i9-13900KF 3.00GHz

NVIDIA Geforce RTX4070ti or RTX3060

If you ask me there seems to be an issue with modern graphics cards in ArchiCAD but I don't have a solution yet. Everything else works smooth.

Re: Archicad 28 Direct3D Runtime Error

MitchD — Wed, 05 Feb 2025 12:35:24 GMT

i've had the same issue on both my laptops... however it's been less frequent of late.

Both Win 11 Pro

Both AC28.0.2

One is an i7-10750H & GTX 1650 Ti

the other is Core 7 Ultra 155H & RTX 4060

i'm also suffering from incredibly slow updating in the 3D window, which has only been since upgrading to 28. same files update instantly in 26. Simply unlocking a layer can cause 28 to go through a 30-60 second update of the 3D window.

i have contacted CI, but they assure me there is no known bug and that i should simply set my 3D drawings to manual update.... 🙄

Re: Archicad 28 Direct3D Runtime Error

ETSaum — Wed, 05 Feb 2025 17:31:35 GMT

That is one of the steps I've taken for now as well. Seems to *help*, but not entirely address the problem.

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ETSaum — Wed, 05 Feb 2025 19:10:37 GMT

Agreed. It's clearly not just 28.0.2, because a co-worker that is still running the initial release of 28.0 is having the same problem.

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Frank Schlenke — Thu, 06 Feb 2025 15:18:21 GMT

GS Support told me it has something to do with energy saving mode on laptops. But we use desktops on best performance mode and still have the Problem...

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ETSaum — Thu, 06 Feb 2025 17:11:47 GMT

Agreed. My laptop is set to max performance across the board before the problem even started.

Turning off all auto-regen has helped a little.

Re: Archicad 28 Direct3D Runtime Error

Scott Boyd Turner — Mon, 10 Feb 2025 00:55:53 GMT

Try setting Archicad to use high performance graphics card only, this will stop Windows trying to switch between the on board graphics and the dedicated graphics card.

Re: Archicad 28 Direct3D Runtime Error

David Allsop — Tue, 18 Feb 2025 11:29:14 GMT

I have the exact same issue. Direct3D Runtime received a Device Removed Message DXGI_ERROR_DEVICE_HUNG. Happens once or twice a day.

No issues with 26 or 27. 3D view is generally good but does certainly lag when trying to edit objects with nodes in 3D in 28.

RTX4070ti super

64gb ram

i7 14700F

Re: Archicad 28 Direct3D Runtime Error

ETSaum — Tue, 18 Feb 2025 17:33:14 GMT

Disabling background rebuild / model update all but eliminated it. Combined with a drivers update from NVIDIA, it *appears* to no longer be an issue for me, but I'm not going to risk it.

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jamesMorris — Tue, 25 Feb 2025 13:50:58 GMT

We have the same problem.

Latest NVIDIA Studio Driver 572.16 on RTX 3060 GPUs.

One user with a Surface Laptop Studio GeForce RTX 3050 Ti.

Happens maybe twice a week.

Seems like it does not matter which user or which project.

Maybe this is a coincidence, but it does not happen for our Intel Iris users, so maybe the issue is with NVIDIA?

NVIDIA is the only common denominator.

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Frank Schlenke — Tue, 04 Mar 2025 08:24:16 GMT

- It looks like it has something to do with NVIDIA RTX cards. Updating drivers and managing energy settings didn't help.

- It also must be a new ArchiCAD 28 feature. It never happend on 27.

I would guess Graphisoft has overseen something in variants or physical renderer. I use both. Does someone elso with this error use them too?

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jamesMorris — Tue, 04 Mar 2025 12:56:08 GMT

Happens on both versions.

Had a 27 crash few moments ago.

Re: Archicad 28 Direct3D Runtime Error

Botonis — Tue, 04 Mar 2025 13:06:15 GMT

Sometimes I am performing a clean driver instalation using DDU Display Driver Uninstaller

https://www.guru3d.com/files/category/videocards-handy-utilities/

In safe mode it cleans registry, files, settings, etc.

In case something has gone wrong with the GPU driver.

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jamesMorris — Tue, 04 Mar 2025 13:25:23 GMT

Appreciate it @Botonis, but since so many users are affected, I doubt this is a hiccup during driver installation.

Re: Archicad 28 Direct3D Runtime Error

Botonis — Tue, 04 Mar 2025 13:33:54 GMT

I see the majority of the users are using laptops.

I never had a problem with GPU and Archicad.

Have you tried to disable the totally the, through bios the basic GPU of the motherboard (or the internal GPU of CPU).

How to know if laptop is MUXed or MUXless:

https://www.reddit.com/r/VFIO/comments/j64vkx/how_to_know_if_laptop_is_muxed_or_muxless/

Basically the latests laptops are all muxless.

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Frank Schlenke — Wed, 05 Mar 2025 10:15:43 GMT

I totally agree on this. There must be a problem within ArchiCAD. We are also using high end software like twinmotion with raytracing features and everything but we never had any issues outside of ArchiCAD with our machines. Also ALL our machines are effected by this error. We also use different cards. It happens on both RTX 4070ti and RTX 3060.

Re: Archicad 28 Direct3D Runtime Error

Botonis — Wed, 05 Mar 2025 10:26:08 GMT

Can disable GPU scheduling of Windows as a test?

Re: Archicad 28 Direct3D Runtime Error

Frank Schlenke — Wed, 05 Mar 2025 13:50:52 GMT

Idk what you mean by this exactly, but as I said we already disabled every energy saving option.