topic Re: 0xc0e90002 error after installation in Installation & update

0xc0e90002 error after installation

nnied — Sat, 06 Jan 2024 18:22:38 GMT

Hi, I'm encountering the "Bad image error" after having installed Archicad 27 on my laptop, running on Windows 11. I have an educational license.

When I try to run Archicad, first, I get the Bad Image error, with a message suggesting that one of the wibu-tls files in not designed to run on Windows or contains an error (error status is 0xc0e90002).

Then when I press OK, I get the second message- "TLS initialization failed", saying that my organization used Device Guard to block this app.

Well, I've spent good 5 hours trying to disable the Device Guard. That didn't help. Re-installing Archicad is not a solution either.

Any ideas?

Operating system used: Windows 11

Re: 0xc0e90002 error after installation

leomie — Sat, 02 Mar 2024 16:11:00 GMT

Hi I have excactly the same Problem. Did you find any solution?

Re: 0xc0e90002 error after installation

Lachreta — Tue, 03 Feb 2026 12:43:01 GMT

I also have the exact same issue with education version.
It shows this message:

Then after I press ok or exit, this message:

It then loads the Start Archicad 27 program, but when I select a file and open it, Start Archicad 27 closes (like normal (I think it's supposed to do that)) and then nothing happens, not even a crash report message.

Disabling firewall doesn't seem to work.

Does anyone have a solution yet?

Might try re-installing next.

Re: 0xc0e90002 error after installation

Lachreta — Tue, 03 Feb 2026 04:36:04 GMT

I have re-installed it.
This did not fix it.
It does come up with a notification with the error message which sends me to this website:
Smart App Control Has Blocked Part of This App - Microsoft Support
This suggests that it might maybe possibly be Smart App Control that is the issue.

It looks like Smart App Control can be turned off in Windows Security>App & browser control>Smart App Control settings

but it says that "If Smart App Control is off it can't be turned on without reinstalling Windows." so I am reluctant to turn it off at this stage.

Re: 0xc0e90002 error after installation

Lachreta — Tue, 03 Feb 2026 05:12:47 GMT

I've ran an sfc/scannow command in Command Prompt.

This did not work (though it did find corrupted files)

Re: 0xc0e90002 error after installation

Barry Kelly — Tue, 03 Feb 2026 05:24:06 GMT

Smart App Control seems to be a problem with Windows 11.

See this thread...

https://community.graphisoft.com/t5/Installation-update/Windows-11-Issues/m-p/690105

Look at solution 3 in Francois' post, but of course try this at your own risk.

If I ever have this problem I think I would just turn it off and not worry about turning it back on.

Barry.