topic Re: Corrupt PRINT functionallity! in Installation & update

Corrupt PRINT functionallity!

Anonymous — Mon, 07 Mar 2005 14:51:22 GMT

It is a first time I see a bug like that. File/Print command won't work. It accepts ONLY default settings and default printer, any changes made to printer settings are disregarded when confirmed by pressing OK???

Any suggestions? My guess is that it is a hardware problem.

Regards

PS: And, YES, I have reinstalled AC, and it won't work on AC 8.1 either.

Re: Corrupt PRINT functionallity!

Anonymous — Mon, 07 Mar 2005 14:55:59 GMT

Have you tried deleting and reinstalling the printer?

woodster

Re: Corrupt PRINT functionallity!

Ben Odonnell — Mon, 07 Mar 2005 16:17:40 GMT

Good suggestion Woody.
Make sure that you have the latest drives/software installed for your printer as well.

Cheers.
Ben

Re: Corrupt PRINT functionallity!

Djordje — Mon, 07 Mar 2005 18:04:03 GMT

What are your user profile allowances?

Are you an Administrator, at least on the local machine?

Are you allowed to install and modify the printers?

Re: Corrupt PRINT functionallity!

Anonymous — Wed, 09 Mar 2005 14:00:03 GMT

Thank you for your replies but I have tried it all. I wouldn't ask you if it wasn't so unusual.

Regards

Re: Corrupt PRINT functionallity!

Anonymous — Wed, 09 Mar 2005 14:05:55 GMT

Where are you printing from, ArchiCAD or PlotMaker? Are you using Publisher or just File/Print? If in Plotmaker are there Print settings associated with the Master Sheet?

A little more detail would help?

woodster

Re: Corrupt PRINT functionallity!

Anonymous — Wed, 09 Mar 2005 15:52:26 GMT

TRIBU wrote:
Thank you for your replies but I have tried it all. I wouldn't ask you if it wasn't so unusual.

Regards

Have you tried to print to PDF and therefore using a different driver?

Re: Corrupt PRINT functionallity!

Ralph Wessel — Wed, 09 Mar 2005 16:46:31 GMT

TRIBU wrote:
It is a first time I see a bug like that. File/Print command won't work. It accepts ONLY default settings and default printer, any changes made to printer settings are disregarded when confirmed by pressing OK???

This sounds like an administration problem. I've seen that exact problem where the IT manager had set very tight restrictions on what users could do.

Re: Corrupt PRINT functionallity!

Anonymous — Wed, 09 Mar 2005 17:15:19 GMT

Ralph wrote:
[This sounds like an administration problem. I've seen that exact problem where the IT manager had set very tight restrictions on what users could do.

That would make sense as a cause

woodster

Re: Corrupt PRINT functionallity!

Anonymous — Thu, 10 Mar 2005 17:44:51 GMT

Ralph wrote:
This sounds like an administration problem. I've seen that exact problem where the IT manager had set very tight restrictions on what users could do.

OK, I assume too. But my IT manager and me are wondering what we can do to resolve the situation? remember, all other softwares work fine!

Yes I have administrative rights to install and delete printer drivers and software.

Yes, I was using basic PRINT option from File menu in ArchiCAD (not PlotMaker).

Yes I have tried printing to PDF and it worked but it wouldn't resolve my problem because I still can't print 3D and it's cumbersome and time consuming.

Thanks again for fast replies, I will pay you back 🙂

Regards

Re: Corrupt PRINT functionallity!

Ben Odonnell — Thu, 10 Mar 2005 17:48:34 GMT

Ivan,
What is your printer make/model?

Cheers.
Ben

Re: Corrupt PRINT functionallity!

Anonymous — Mon, 14 Mar 2005 10:34:14 GMT

Ben wrote:
Ivan,
What is your printer make/model?

Cheers.
Ben

It is HP755CM.

It isn't just one printer problem. It's ALL printers problem ( we have like 8 of them), it really accepts ONLY default printer and its default settings. No paper size and orientation adjustments.

Regards

Re: Corrupt PRINT functionallity!

Djordje — Mon, 14 Mar 2005 17:31:56 GMT

TRIBU wrote:
It isn't just one printer problem. It's ALL printers problem ( we have like 8 of them), it really accepts ONLY default printer and its default settings. No paper size and orientation adjustments.

This can ONLY be access right settings. Nothing else.

Re: Corrupt PRINT functionallity!

Ben Odonnell — Mon, 14 Mar 2005 18:25:00 GMT

It has to be.
As Djordje said, it has to be a privilege problem. Sounds to me that you have limited rights and not Admin rights.

Cheers.
Ben

Re: Corrupt PRINT functionallity!

Anonymous — Wed, 16 Mar 2005 09:34:20 GMT

Ben wrote:
It has to be.
As Djordje said, it has to be a privilege problem. Sounds to me that you have limited rights and not Admin rights.

Cheers.
Ben

Are you saying that in order to work in ArchiCAD you must have full administrative rights on every ArchiCAD PC in your company?

Is it common for all other softwares too?

Regards

Re: Corrupt PRINT functionallity!

Djordje — Fri, 18 Mar 2005 17:48:48 GMT

TRIBU wrote:
Are you saying that in order to work in ArchiCAD you must have full administrative rights on every ArchiCAD PC in your company?

It all depends how the printers are set up.

If they are shared off a computer (connected to another computer, and shared) then your rights have to be set for them at full control, and you have to be Power user on that computer.

If they are set up directly at the network, with their own IP addresses, than it is also a matter of access and control rights.

Being an Administrator on your computer does not make you Administrator on any other computer.

IT guys usually don't understand whay would you need to do something because they don't have the basic idea what it is that you do, and are extremely jealous of their godlike status ... watch out ...

Re: Corrupt PRINT functionallity!

Greg Kmethy — Sat, 19 Mar 2005 16:23:48 GMT

When you change settings in Print setup, ArchiCAD tries to read data from the driver files. these are in the C\ WINDOWS\ systemthirtytwo\ spool\ drivers folder. Do you have read&execute rights to this folder and to the items in it?

Sorry, it seems that the AC-Talk server does not allow me two spell systemthirtytwo with numbers. It gives me a security alert.

Re: Corrupt PRINT functionallity!

Anonymous — Wed, 23 Mar 2005 10:13:24 GMT

gkmethy wrote:
When you change settings in Print setup, ArchiCAD tries to read data from the driver files. these are in the C\ WINDOWS\ systemthirtytwo\ spool\ drivers folder. Do you have read&execute rights to this folder and to the items in it?

Sorry, it seems that the AC-Talk server does not allow me two spell systemthirtytwo with numbers. It gives me a security alert.

As long as I feel safe on your server I don't mind .

I am sorry to push this topis further but this is a big issue to me. Please check security settings for the folder you mentioned, for me it look like I have full administrative rights.

In regard to Djordje's reply I clearly doubt that I will get full IT administrative rights ever, as it will stay with our IT.

Regards

Problem SOLED! Solution:

Anonymous — Tue, 05 Apr 2005 15:06:25 GMT

Our IT have tracked the problem and reported it for our forum. This should be in PROBLEM/SOLUTION section or ArchiGuide.

Regards here it goes:
______________________

User experiencing problems selecting and setting preferences for printers within ArchiCAD v9
All printers were displayed as being available to the user, however when a printer was selected for use within ArchiCAD the dialog window would close and the selection would be ignored.

The printers are shared from a server which handled all the print jobs. When a user prints the job is spooled locally by the locally loaded print driver (which is checked against the server for the current version). The job is then handed off to the print server who controls the interaction between the job and the network printer.

1. Checked server for current printer driver - OK
2. Check current driver was being deployed to workstation - OK
3. The user was given admin rights to the workstation (and thus full rights to the local printer driver configuration - still experiencing problem
4. Added user to ArchiCAD security group and gave group full control of printer on the server - problem corrected

Note: This is the only program loaded on any networked workstation that requires this elevation of privileges to be able to print correctly. All other applications worked fine with the existing printer setup and permissions (which is also the recommended and default arrangement). This appears to be an issue peculiar to ArchiCAD.