topic Re: WIBU Key won't detect in Installation & update

!Restored: WIBU Key won't detect

Anonymous — Wed, 27 Mar 2024 14:10:00 GMT

Hi,

On one of the computers here, the WIBU program doesn't detect the key in any of it's USB ports.

It can detect the Network Key, pumped out by the server over our LAN, but it won't detect the one on the computer itself...

I've tried 3 different keys in all of it's USB ports. It detects the AC 7 key right away, but AC 8 is a dud. This is out of OS X on a G4.

Thoughts anyone?
Luc

Re: WIBU Key won't detect

Aussie John — Thu, 27 Nov 2003 21:39:06 GMT

have you updated your system software recently? That will cause key not to be seen and you need to reinstall system compnents from Archicad CD

Re: WIBU Key won't detect

Ben Odonnell — Fri, 28 Nov 2003 07:23:23 GMT

Luc_M wrote:
Hi,

On one of the computers here, the WIBU program doesn't detect the key in any of it's USB ports.

It can detect the Network Key, pumped out by the server over our LAN, but it won't detect the one on the computer itself...

I've tried 3 different keys in all of it's USB ports. It detects the AC 7 key right away, but AC 8 is a dud. This is out of OS X on a G4.

Thoughts anyone?
Luc

You can also try downloading the latest drivers from here http://www.wibu.com/us/down_wibukey.php

Cheers.
Ben

Re: WIBU Key won't detect

Anonymous — Sun, 30 Nov 2003 06:48:35 GMT

Aussie wrote:
have you updated your system software recently? That will cause key not to be seen and you need to reinstall system compnents from Archicad CD

Would that include a BIOS update, John? My laptop has been recognizing the key only intermittently, and has also been suffering from major system crashes at various points in the working process, from during modeling to just after the key isn't detected. Dell had me update the BIOS and it hasn't helped.

I've sent an email to tech support about this, but figured I'd also ask here, since the topic has come up.

Wendy

Re: WIBU Key won't detect

Ben Odonnell — Sun, 30 Nov 2003 08:43:53 GMT

Wendy wrote:
Aussie wrote:
have you updated your system software recently? That will cause key not to be seen and you need to reinstall system compnents from Archicad CD
Would that include a BIOS update, John? My laptop has been recognizing the key only intermittently, and has also been suffering from major system crashes at various points in the working process, from during modeling to just after the key isn't detected. Dell had me update the BIOS and it hasn't helped.

I've sent an email to tech support about this, but figured I'd also ask here, since the topic has come up.

Wendy

Wendy.
You should run a test on your keyplug to see if it isn't faulty.

See image.

Go into your control panel and then open up the WIBU key apples and do a test. If there is some thing wrong with your keyplug it will show up under errors.. A faulty keyplug can casus problems with the operative system..

Re: WIBU Key won't detect

Anonymous — Sun, 30 Nov 2003 09:07:13 GMT

Ben,

Well, I think we've found the problem. I tried to run the applet, and that alone crashed my system. Faulty key, or scrambled driver? IOW, should I just reinstall the driver? The error messages keep talking about usb drivers.

BTW, I don't know why and am trying to figure it out in another thread, but I can't view most images posted here, yours among them. Feel free to email it to me at wendyannh@earthlink.net if you wish.

Wendy

Re: WIBU Key won't detect

Aussie John — Sun, 30 Nov 2003 13:01:08 GMT

sorry Wendy dont know anything about BIOS snce I have a Mac,