topic Re: 966 hotfix not installing in Installation & update

966 hotfix not installing

Anonymous — Tue, 09 Jul 2024 12:01:33 GMT

I'm trying to install the hotfix and it appears to be installing ok until it gets to the end an comes up with a message saying:

'An error occurred and product installation failed. Look at the log file C:\Program Files\Graphisoft\ArchiCAD 10\log.txt for details.'

The log.txt file it mentions says this:

'(10-Aug-2006 10:12:09), Install, com.graphisoft.ishield.GSModuleUpdaterFiles, err, An error occurred and product installation failed. Look at the log file C:\Program Files\Graphisoft\ArchiCAD 10\log.txt for details.
(10-Aug-2006 10:12:09), Install, com.graphisoft.ishield.GSModuleUpdaterFiles, err, java.lang.AssertionError: Not excected multiple matches:
STACK_TRACE: 14
java.lang.AssertionError: Not excected multiple matches:
at com.graphisoft.ishield.GSFileList$FileMatches.getSingleMatch(GSFileList.java:157)
at com.graphisoft.ishield.GSFileList.search(GSFileList.java:244)
at com.graphisoft.ishield.GSModuleUpdaterFiles.install(GSModuleUpdaterFiles.java:119)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)'

Which means absolutely nothing to me. Any help would be greatly appreciatted.

Re: 966 hotfix not installing

Anonymous — Mon, 04 Sep 2006 09:34:59 GMT

I am having the same problem.

Re: 966 hotfix not installing

Anonymous — Tue, 05 Sep 2006 07:10:49 GMT

Hello? Graphisoft? AC10 told me that I should install a patch, it told me exactly which one, but the patch refuses to install.

The other problem is with demos. Would you be kind enough to update those too, so that people get the latest build of the demo with no need to apply patches?

Thank you.

Re: 966 hotfix not installing

Anonymous — Tue, 12 Sep 2006 19:05:03 GMT

Same here, whats up with this?

Re: 966 hotfix not installing

Anonymous — Wed, 13 Sep 2006 00:06:04 GMT

I had an issue with add-on with the same name causing conflicts. In your case it looks like 3D studio In. Try removing the addon from the add on folder, running the patch, and then returning the add-on to the add-on folder. I had an issue that caused a similar failure caused by Cadimage "profiler". The new infinite wisdom seems to not allow add-ons with the same name.

Re: 966 hotfix not installing

Anonymous — Wed, 13 Sep 2006 09:17:49 GMT

Mike, in my case, the hotfix failed at a time when no plugin was in place. I gave up, and installed 3ds-input at a later time. But I'll try again next weekend, as the procees may corrupt AC10's present installation.

Bob

Re: 966 hotfix not installing

Djordje — Wed, 13 Sep 2006 16:31:14 GMT

It ran well for me with all the plugins in place - Graphisoft ones, mind you. No CADImage.

Re: 966 hotfix not installing

Erika Epstein — Thu, 14 Sep 2006 05:21:03 GMT

Djordje wrote:
It ran well for me with all the plugins in place - Graphisoft ones, mind you. No CADImage.

Wouldnt it be smart if individuals & companies developing add-ons chose names that did not mimic Graphisoft ones? Or at least qualified them so they were identifiable as by another company e.g. 'profilerCI'.

Ditto library parts.

Re: 966 hotfix not installing

Anonymous — Thu, 14 Sep 2006 15:00:47 GMT

Erika wrote:
Wouldnt it be smart if individuals & companies developing add-ons chose names that did not mimic Graphisoft ones? Or at least qualified them so they were identifiable as by another company e.g. 'profilerCI'.

Ditto library parts.

It seems like that would be a no brainer. Cadimage is supposedly in the process of changing the name of their product. I am surprised it wasn't named 3D profiler instead of just profiler...

Re: 966 hotfix not installing

__archiben — Thu, 14 Sep 2006 22:14:25 GMT

Mike wrote:
Cadimage is supposedly in the process of changing the name of their product. I am surprised it wasn't named 3D profiler instead of just profiler...

they have. the newsflash is here: http://www.cadimagetools.com/

there is even a mactel-specific version of the 'Cadimage Profiler Tools' available for download . . .

~/archiben

Re: 966 hotfix not installing

Erika Epstein — Fri, 15 Sep 2006 03:50:57 GMT

Ooh, those guys are fast!

Re: 966 hotfix not installing

__archiben — Fri, 15 Sep 2006 03:57:47 GMT

Erika wrote:
Wouldnt it be smart if individuals & companies developing add-ons chose names that did not mimic Graphisoft ones?

yes, but....

Or at least qualified them so they were identifiable as by another company e.g. 'profilerCI'.

i was always under the impression that add-ons were identified by a code - like a unique ID - rather than by name.

my money's on graphisoft losing sight of that fact in their haste to roll out installer patch after installer patch for archicad 10 . . .

~/archiben

Re: 966 hotfix not installing

Ernest Atanasiu — Sat, 16 Sep 2006 19:03:18 GMT

Andy wrote:
I'm trying to install the hotfix and it appears to be installing ok until it gets to the end an comes up with a message saying:

'An error occurred and product installation failed. Look at the log file C:\Program Files\Graphisoft\ArchiCAD 10\log.txt for details.'

The log.txt file it mentions says this:

'(10-Aug-2006 10:12:09), Install, com.graphisoft.ishield.GSModuleUpdaterFiles, err, An error occurred and product installation failed. Look at the log file C:\Program Files\Graphisoft\ArchiCAD 10\log.txt for details.
(10-Aug-2006 10:12:09), Install, com.graphisoft.ishield.GSModuleUpdaterFiles, err, java.lang.AssertionError: Not excected multiple matches:
STACK_TRACE: 14
java.lang.AssertionError: Not excected multiple matches:
at com.graphisoft.ishield.GSFileList$FileMatches.getSingleMatch(GSFileList.java:157)
at com.graphisoft.ishield.GSFileList.search(GSFileList.java:244)
at com.graphisoft.ishield.GSModuleUpdaterFiles.install(GSModuleUpdaterFiles.java:119)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)'

Which means absolutely nothing to me. Any help would be greatly appreciatted.

there's your problem. you have the 3DStudio In.apx file in two places and the installer doesn't know which one to patch. happened to me also, but with a different file.

delete only one of the .apx files and should work fine.
it worked for me. I don't know if you should put the file back, since it belongs to the add-on. try both ways

by the way, GS people, expected is the correct word.