topic Re: JAVA-pain in the neck! in Installation & update

!Restored: JAVA-pain in the neck!

Anonymous — Tue, 28 Jan 2025 13:46:48 GMT

i m trying to install archicad 10 bu come up with this pathetic message "an unhandled error occurred - specify system property 'is.debug' for more information. i had uninstalled all java environment software but still i get this frustrating message. where is this is.debug info anyway?
is it because of the configuration i have, a pIII 866mhz 512mb ram?

Re: JAVA-pain in the neck!

Anonymous — Sun, 28 May 2006 00:31:46 GMT

i did even try it on my laptop, a vaio centrino 1.6 1gb ram and get that frustrating message again!
please comment on it.

Re: JAVA-pain in the neck!

Djordje — Sun, 28 May 2006 17:59:58 GMT

What is the OS and is it up to date?

This is a Java based problem; if your Windows (I presume XP?) is not updated, this will definitely happen.

Re: JAVA-pain in the neck!

Anonymous — Mon, 29 May 2006 03:32:31 GMT

xp pro
and up-to-date
i keep uninstalling the java, even the one that is setpup before archicad installation starts. everything seems to go well until it starts the install shield and misery shows up with that annoying message!

Re: JAVA-pain in the neck!

Gorazd — Mon, 29 May 2006 07:00:12 GMT

Do you have administrators rights on this account? I once read, that you must have them, or some vierd java mesages can come up during installation.

Re: JAVA-pain in the neck!

Anonymous — Mon, 29 May 2006 07:55:12 GMT

yes i do have the admin rights
but no fix

Re: JAVA-pain in the neck!

Anonymous — Mon, 29 May 2006 13:26:51 GMT

Try this to create a log file during installation:
http://support.installshield.com/kb/view.asp?articleid=Q111177

Re: JAVA-pain in the neck!

Anonymous — Mon, 29 May 2006 16:25:06 GMT

how do i do that eric? i could not figure it out.

Re: JAVA-pain in the neck!

Anonymous — Mon, 29 May 2006 18:01:04 GMT

Sorry, it turns out that was the wrong url.

I looked a little deeper and found this:
http://support.installshield.com/kb/view.asp?articleid=Q110959

It basically says there is a conflict with Turkish regional settings. That rang a bell since your profile says you are in Turkey - so that must be the problem.

Then I found this:
http://www.netbeans.org/nonav/issues/show_bug.cgi?id=52012

Which is regarding netbeans and might seem irrelevant, but it instructs that the only known workaround for the installshield problem listed above is to change the regional settings in XP. Try changing it to english (or something else), then install AC 10, then change it back to Turkish.

I hope that works. If it does, GS should obvioulsy be notified about this.

Re: JAVA-pain in the neck!

Anonymous — Tue, 30 May 2006 07:23:50 GMT

thanks a lot eric! that really did set things going on course.
i should inform that i use a an english windows xp sp2 with regional settings set to turkish. i don't know if it is a problem with a turkish-interface-xp. but still the guys at graphisoft should take the issue into consideration, as eric pointed out.

cheers all!

Re: JAVA-pain in the neck!

Anonymous — Tue, 30 May 2006 12:47:10 GMT

the turkish xp is unsuccesful with the trick. that is for graphisoft, i presume.

Re: JAVA-pain in the neck!

Djordje — Tue, 30 May 2006 15:52:06 GMT

Eric,

You should post this on Wiki ...

Re: JAVA-pain in the neck!

Anonymous — Tue, 30 May 2006 17:46:44 GMT

I forwarded this to GS a developer who already saw the thread and he said he would put a technote on the wiki.

Re: JAVA-pain in the neck!

Djordje — Fri, 02 Jun 2006 08:34:42 GMT

Eric wrote:
I forwarded this to GS a developer who already saw the thread and he said he would put a technote on the wiki.

Yep, I also bothered him ... 😉

Re: JAVA-pain in the neck!

Eniko Pauko — Fri, 02 Jun 2006 12:38:16 GMT

Hi,

The needed Wiki technote is now available at:
http://www.archicadwiki.com/TechNotes/Install_error_with_turkish_regional_settings_on_XP

Regards,
Eniko