topic Re: 2010 GRAPHISOFT Customer Survey in Modeling

2010 GRAPHISOFT Customer Survey

Brett Brown — Mon, 15 Feb 2010 04:25:13 GMT

I would be interested in your views of the questions and how they relate to improving Archicad for it's users?

Correct me if I'm wrong but is this the first time Graphisoft has polled it's users?

Re: 2010 GRAPHISOFT Customer Survey

Brett Brown — Mon, 22 Feb 2010 00:05:01 GMT

Thankyou every one who voted. Not surprised most users were not asked. Reason - A monthly email from the local Graphisoft which included the question that if you wanted to participate, email them back to ask to be included.

If Graphisoft were serious about our views they would email this survey to every known user. Even though it is named Strategy, they might get a higher response and better idea of what they are doing wrong, had it been multi choice with relevant answers. Who in Graphisoft is going to read every written response to these questions. These questions seem to be more about patting Graphisoft hierarchy on the back for a job well done than anything about improving the actual program.

See what you think, attached is the questions and here is the survey. 28th Feb cut off time for putting forward your views.

Re: 2010 GRAPHISOFT Customer Survey

Anonymous — Mon, 22 Feb 2010 00:31:57 GMT

Got the same email as you, Brett (obviously). Chose not to email them back to register my interest, and now looking at the questions I'm glad I didn't. So I picked "asked but not interested".

Re: 2010 GRAPHISOFT Customer Survey

Akos Pfemeter — Mon, 22 Feb 2010 13:55:54 GMT

Dear Archi-Talkers,

We have been running this survey on selected markets only. The deadline is February 28 for submissions. If you would like to provide your input you are welcome to do so but please keep the above mentioned deadline.

Thank You,

Re: 2010 GRAPHISOFT Customer Survey

Anonymous — Tue, 23 Feb 2010 04:50:22 GMT

Brett wrote:
Thankyou every one who voted. Not surprised most users were not asked. Reason - A monthly email from the local Graphisoft which included the question that if you wanted to participate, email them back to ask to be included.

If Graphisoft were serious about our views they would email this survey to every known user. Even though it is named Strategy, they might get a higher response and better idea of what they are doing wrong, had it been multi choice with relevant answers. Who in Graphisoft is going to read every written response to these questions. These questions seem to be more about patting Graphisoft hierarchy on the back for a job well done than anything about improving the actual program.

See what you think, attached is the questions and here is the survey. 28th Feb cut off time for putting forward your views.

Where do we send this back to?

Re: 2010 GRAPHISOFT Customer Survey

Brett Brown — Tue, 23 Feb 2010 06:19:00 GMT

Joseph, It's an online survey and clicking on "here" in the above quote takes you there. The PDF is so you can sort out your answers before you go online.

After your episode with add-ons I hope you mention the disadvantages we all endure at having to have add-ons to bring Archicad up to something like BIM

Re: 2010 GRAPHISOFT Customer Survey

Laszlo Nagy — Tue, 23 Feb 2010 09:42:57 GMT

Hey, don't try to influence others in what to answer.
It will not result in a realistic survey result.

Re: 2010 GRAPHISOFT Customer Survey

Brett Brown — Tue, 23 Feb 2010 10:30:11 GMT

Sorry if I hit a nerve Laszlo, I think the users are quite capable of expressing there own experiences with Archicad and the way forward into the future

Re: 2010 GRAPHISOFT Customer Survey

Laszlo Nagy — Tue, 23 Feb 2010 11:03:55 GMT

No, I am not particularly affected by this or anything.
I just think this is the best way for the survey to serve its purpose.

Re: 2010 GRAPHISOFT Customer Survey

Anonymous — Tue, 23 Feb 2010 12:32:12 GMT

Akos Pfemeter...

do you and your friends in GS read wish forum ???
Do you ever read forum ???
Why dont you in GS talk with us...end users ???
Why dont you put in archicad our wishes insted of yours, which are only good to you - developers
Why dont you do anything what WE ask ?
Why archicadtalk exist ?
Why GS dont have some1 who will talk with us, end users ???
Will you ever fullfill any wish from this forum cos poeple keep writing wishes and you still develop some not needed stuff in ac

I think that you in GS dont know anything about buisness . . .

Re: 2010 GRAPHISOFT Customer Survey

Laszlo Nagy — Tue, 23 Feb 2010 12:49:40 GMT

NeckoFromSarajevo,

This is completely my personal opinion and does not have more weight just because I am the moderator:

Funny that you are writing this post.
Because if you look at the many posts you have posted in the last several months, you will see that almost always you are nagging, complaining, everything is wrong, GS cannot possibly do anything right. Even if they come up with some great idea that helps a lot of people, it is still not good enough for you.
So you are very successful at raising hell.

But ask yourself: how many times did you actually HELP another person on this Forum with a problem?

Make a fair assessment of it, because I have read all your posts and I am fully aware of your posting history.

Are you here to help and get helped? What worthwhile contribution are you making to this community?

Re: 2010 GRAPHISOFT Customer Survey

Anonymous — Tue, 23 Feb 2010 13:22:13 GMT

laszlonagy wrote:
NeckoFromSarajevo,

This is completely my personal opinion and does not have more weight just because I am the moderator:

Funny that you are writing this post.
Because if you look at the many posts you have posted in the last several months, you will see that almost always you are nagging, complaining, everything is wrong, GS cannot possibly do anything right. Even if they come up with some great idea that helps a lot of people, it is still not good enough for you.
So you are very successful at raising hell.

But ask yourself: how many times did you actually HELP another person on this Forum with a problem?

Make a fair assessment of it, because I have read all your posts and I am fully aware of your posting history.

Are you here to help and get helped? What worthwhile contribution are you making to this community?

Why to worry?
We always endured one of these guys. Once, I suggested that GS probably pays somebody to keep Archicad's fans awake.
Because nobody healthy and sane would waste his time with such a poor piece of software.

Re: 2010 GRAPHISOFT Customer Survey

Laszlo Nagy — Tue, 23 Feb 2010 14:47:11 GMT

Philippe wrote:
Because nobody healthy and sane would waste his time with such a poor piece of software.

Speak only for yourself.

Re: 2010 GRAPHISOFT Customer Survey

Anonymous — Tue, 23 Feb 2010 14:57:55 GMT

My question was adressed to developers of archicad cos :

Every year GS team give us something that we DIDNT ask !
I dont know for what "wish list" is here on forum,I suggest that we call it Dream List cos we DREAM some stuff which will make our life easier !
My biggest problem with archicad is that i cant model stuff,cant rotate etc
If you go to MOI3d forum you will see what one man can do when he talks with final users. Thats example of super cooperation betwen poeple who buys and poeple who sells. Every day moi3d is better, not year...every day

I finish my leraning archicad and i know what is missing here. Noob useres will not write this cos they dont knwo the limits yet.
Every time when GS did good job i wrote on forum and say that loud
Every time when GS dont do good job i will write here on forum
When i see post in which some1 is looking for hp and there is no answers i will try to hp.
I respect you but this is adresed to some1 from HQGS
I will shut up right away and i will be first person to say BRAVO if GS fullfill any of our DREAM LIST

I was wondering to find out what they think, are they blind, do they read forum etc etc

If GS TEAM dont want to help us, final users who do more in representing their software then them i will first go and start use some other software and forget all of this. Im here and saying this onyl cos i want to AC to be better.

If you read my posts and if you find anything that is not good for archicad i will arease it right away

this is archicad talk

Re: 2010 GRAPHISOFT Customer Survey

Laszlo Nagy — Tue, 23 Feb 2010 18:33:49 GMT

Necko,
You are always talking about the absolute necessity of more advanced modeling tools. But as far as I have seen from posts of others, you are in a minority with that because most people can do pretty much everything in ArchiCAD.
I am not saying it would not be nice, but there are probably more important thing.

You could also say if GS does not create a Linux version right now, they are stupid, evil and doomed. Or if they do not create a cloud based version of the software, they are an utter failure. And on top of that, say it as if everybody had the exact same opinion.

But my main problem is with the WAY you communicate your opinion. I mean, if you were standing in front of a GS executive, would you be using this language? Is this the way you communicate to people? This is what is sickening to me.
It is my opinion that as long as you are communicating this way, nobody will listen to you ever because it is just simply rude and rude people are just rejected and ignored.

There are so many people here on the forum with wishes and yet they can communicate it in a proper way.

Re: 2010 GRAPHISOFT Customer Survey

Brett Brown — Tue, 23 Feb 2010 20:53:32 GMT

Surprise,surprise, I agree with everything that Necko says and we need his matter of fact postings. This forum is just not about helping people it is also about trying to get Graphisoft to listen to the users, and especially our power users. The wish list is suppose to be for this.

Time after time the power users are rubbishing parts of Archicad and also suggesting the correct way of doing things. Why aren't Graphisoft listening? 11,12,and 13 have been very expensive non events for me.

As an example in 13 of one step forward and three steps back, we finailly got slab edges with diferrent materials and angled edges. About time. Even that is not perfect as if you want a square and angled edge along side each other you have to step the edge for it to work. So they got rid of the Alt-click on an object to state that insertion point, they stuffed up publisher (why change it when it is working perfectly how it is), We got separate section and elevation markers, good but why can't you step the elevation marker? So you just use the section marker for both.

These are just the tip of the iceberg as to basic things not in the program, most annoying to me that has never been fixed is roof slab outlines which don't join properly and you have to use polylines to do the job.

The reason for posting the survey was because it is an example of what's wrong with the Graphisoft hierarchy. Why haven't they instigated a proper wish system exactly like the Augi example. At least that way Graphisoft show they are involving users in the future direction of the software.

For those that haven't surfed the Augi forum,(probably not many) every year Augi list the most asked for features and then every member vote/rate there most wanted from 10 down to 1 i.e. 10 votes for each member. Makes you feel included. Here it is just pot luck.

I haven't even started on add-ons but must say that Objective is an example to the other Add-on makers because of Ralph's support and little if any bugs version after version. A true asset to Archicad

Re: 2010 GRAPHISOFT Customer Survey

Laszlo Nagy — Tue, 23 Feb 2010 21:25:18 GMT

I am not against voicing opinions and I know GS is not saint.
I just really hate when things are communicated in a certain way.
I mean, we are intelligent people. We should be able to make a point without insulting others.

Re: 2010 GRAPHISOFT Customer Survey

Brett Brown — Tue, 23 Feb 2010 21:40:07 GMT

Frustration with Graphisoft is just getting compounded year after year and people express their views in different ways. I have no problem with this and Necko is just saying what we would say in our private space.

Re: 2010 GRAPHISOFT Customer Survey

Laszlo Nagy — Tue, 23 Feb 2010 21:48:34 GMT

Brett wrote:
Frustration with Graphisoft is just getting compounded year after year and people express their views in different ways. I have no problem with this and Necko is just saying what we would say in our private space.

Maybe it is because I know the people he is insulting and I don't like it.
Probably you would feel the same if someone was doing this with regard to a friend of yours.
I guess, our viewpoints on this matter are just very different.

Re: 2010 GRAPHISOFT Customer Survey

Anonymous — Tue, 23 Feb 2010 23:21:20 GMT

In every post where some1 from GS writes anything, there are 10 archicad talk users who express their thinking about subject. Users like to talk with GSteam...We just want to know are they listen us, do they read forum, why they created topics like Wish list etc etc

I wish that i can hear someone from GS who will say why they dont read wish forum, why archicad object cant be rotated, why they need years to
give us boolean operations represented in 2D window, move and copy function inside section window, Native rotation on XYZ , modeling tools...its all writen in Wish "dream" list !

Right now they are developing archicad 14 and i will be happiest man if they implement anything from wish list cos i will be more productive...
I didnt insult anyone and this is archicad talk ! and when you see them, tell them HELLO from archicad talk users