topic Re: Waiting onAC14 Hotfix #1 in Modeling

Waiting onAC14 Hotfix #1

Aaron Bourgoin — Fri, 20 Aug 2010 22:33:48 GMT

I'm starting to get vexed at the number of times in a day that AC14 crashes. I'm filing bug reports, but am just about ready to stop. Mostly the crash comes when AC is idling. Solo projects or TW - it matters not.

Command+S is my friend these days.

Just about time for a Hotfix don't you think?

Re: Waiting onAC14 Hotfix #1

Stuart Smith — Sat, 21 Aug 2010 20:28:28 GMT

We are having the same problems and have gone back to working in 13 to get work done.
I contacted support@graphisoft.com and our reseller.
On Friday, tech support sent an email saying our issue would be addressd in a Hotfix that should come out in "the next few weeks".
Fingers crossed.

Re: Waiting onAC14 Hotfix #1

Karl Ottenstein — Sun, 22 Aug 2010 02:54:52 GMT

I also strongly encourage saving often with the current release of 14.

Re: Waiting onAC14 Hotfix #1

JaredBanks — Mon, 23 Aug 2010 20:19:06 GMT

Stuart,

I heard a similar thing from one of my contacts in Houston as well...

Re: Waiting onAC14 Hotfix #1

Aaron Bourgoin — Tue, 24 Aug 2010 14:56:01 GMT

updated the Cadimage Tools yesterday. All of them.

ArchiCAD ran all night without a crash.

Re: Waiting onAC14 Hotfix #1

Anonymous — Wed, 25 Aug 2010 01:29:18 GMT

Aaron wrote:
updated the Cadimage Tools yesterday. All of them.

ArchiCAD ran all night without a crash.

A just downloaded most recent C.I. D&W-14 tool last night and for now will get an error with default door handle in 3d. It's set to 0.0.
Easy fix, just up to some real number.

Re: Waiting onAC14 Hotfix #1

Aaron Bourgoin — Thu, 02 Sep 2010 14:18:19 GMT

the idling ArchiCAD / overnight crashing has returned. 😞

Re: Waiting onAC14 Hotfix #1

Chazz — Fri, 03 Sep 2010 16:57:55 GMT

Most of my crashes seem to be proceeded by memory warnings (which I think are totally specious given the 12Gigs of RAM on the machine and not much else running). I get one or more crashes a day, much more when intensively using the tool. It sort of presents as a memory leak: ie crashing gets worse the longer you have AC open. Therefore I would amend Karl's warning to read "quit often." This would be funner if AC was not such a slow loader.

Overall, I find the level of stability in this software to be unacceptable.

Re: Waiting onAC14 Hotfix #1

Aaron Bourgoin — Fri, 03 Sep 2010 18:04:44 GMT

Memory leaks seem to be pretty standard fare in a new application or a new release. Am I right to think that they would be patching the holes first and then working at the functional bugs?

Re: Waiting onAC14 Hotfix #1

DVH — Sat, 04 Sep 2010 05:08:50 GMT

Aaron wrote:
the idling ArchiCAD / overnight crashing has returned. 😞

I have been experiencing the CRASHING when AC14 is running in the background or siting IDLE, and when simply opening a settings window for a line or a wall or even a note. I has become so bad that I am looking to reinstall the entire AC14 from the CD.
What's interesting about this, is that it all started within a few hours of installing ACCESSORIES less than a week ago. I wanted to use the standing seam roof accessories, so I downloaded Accessories from the AC web site... and the accessories did not install correctly and I have been paying for it ever since. I have crashed 20 times in less than a week.
What's bad about this is that I have sent two emails to Tech Support about this and have not received one response.
I'm going to do the reinstall of AC from CD and will let you know if anything gets better.
Dwayne Van Horn

Re: Waiting onAC14 Hotfix #1

Anonymous — Mon, 06 Sep 2010 05:06:06 GMT

DVH wrote:
Aaron wrote:
the idling ArchiCAD / overnight crashing has returned. 😞

............. I have crashed 20 times in less than a week.
What's bad about this is that I have sent two emails to Tech Support about this and have not received one response.................
Dwayne Van Horn

"No response", is just unbelievable neglect.
Do they just see us as sheep?
Just trying to offset a polyline, I get attached image.
Seems like AC-14 gets it's spinning wheel in the ditch a lot.
Spinning for eternity until I manually "crash out".

Re: Waiting onAC14 Hotfix #1

Greg Kmethy — Tue, 07 Sep 2010 19:31:46 GMT

Lec,

Dwayne and Aaron's problem is a known issue that will be fixed in the next Hotfix. I was not able however to repeat your offset problem. If it happens regularly, can you please send a small example file to us at support [at] graphisoft [dot] com?

Thank you.

Re: Waiting onAC14 Hotfix #1

Anonymous — Tue, 07 Sep 2010 21:36:12 GMT

Hi Gergely
Thanks for the reply.
I will if it happens again.

Re: Waiting onAC14 Hotfix #1

kevin b — Wed, 08 Sep 2010 13:18:21 GMT

And this Library issue is a huge problem (see http://archicad-talk.graphisoft.com/viewtopic.php?p=174484&highlight=#174484), that they've known about and said was fixed in the bugfix, so where is it. We paid for this software for 15 people and only 2 are using it because of this issue. This was posted Aug 3...

kpaczari wrote:
This seems to be a bug in the handling of this file: TW Data\L-2\LibraryCacheFolderWrapper_v2.xml

When deleting libraries using the Local Data Manager, this file is not updated.
Eventually resulting in empty or missing library parts in the local library cache which causes doors/windows/objects... being unavailable.

This is fixed in AC14 3202. Hotfix 1 will contain it. Until then make sure not to use the Local Data Manager for deleting libraries. (Just delete the whole TW Data\L-2 folder)

Krisztián Paczári
ArchiCAD Development - GDL Team

Not to mention the fact that someone from GS called me and told me TO use the Local Data Manager to delete duplicate libraries and that would solve the problem.

Re: Waiting onAC14 Hotfix #1

Greg Kmethy — Wed, 08 Sep 2010 15:18:38 GMT

Kevin,

I am sorry for the confusion. When we started investigating your problem, our assumption was that duplicate local library caches may cause the problem (which they can), that is why we originally suggested to use the Local data manager to delete unnecessary library caches. We found out later, that in fact it was the local data manager that caused the problem.

Anyway, the way to fix it is to delete the TW data folder. It will fix the problem and the problem will not come back as long as you don't touch the Local Data Manager again.

Re: Waiting onAC14 Hotfix #1

Karl Frost — Thu, 09 Sep 2010 02:06:12 GMT

yes pretty please to a hotfix ASAP - we are finding AC14 very touchy and slow, which makes it difficult for me to encourage people to start using it.
My major issue is extremely slow placement of views on layouts and updating these views. Others in our office have complained about speed issues with the 3d window in particular. Another common problem is graphics glitches where things on screen don't appear as the should - this often precedes AC hanging or crashing.

Re: Waiting onAC14 Hotfix #1

Anonymous — Thu, 09 Sep 2010 04:41:06 GMT

Luckily this warning message goes away pretty quickly,(on it's own) but wanted to mention it.
Could it be that I now have around 9 usb devices plugged in?
6 on new i7machine and 3 into Linksys hub.
One of them being the AC protection key(it's directly plugged into back of machine).

ps: imo; As a side note good reason not to use small programs(add-ons) that require additional keys.
[Thank you Cadimage.]

Re: Waiting onAC14 Hotfix #1

Greg Kmethy — Fri, 17 Sep 2010 19:23:54 GMT

Lec,

Graphisoft North America Tech Support can help you troubleshoot this. Please call +1 800 238-3992 or email us at support [at] graphisoft [dot] com

Thanks!

Re: Waiting onAC14 Hotfix #1

Anonymous — Sun, 19 Sep 2010 14:07:29 GMT

gkmethy wrote:
Lec,

Graphisoft North America Tech Support can help you troubleshoot this. Please call +1 800 238-3992 or email us at support [at] graphisoft [dot] com

Thanks!

I am experiencing the same thing. It is happening with 13 as well as 14. It comes up only when ArchiCAD is in the background and goes away immediately when I bring it to the foreground. I have both WIBU and Codemeter keys and it seems to have started when I installed the Codemeter but this is also about when I installed 14. I haven't noticed if it occurs when the Codemeter key is not present. I will check on this if I can.

It is hardly even an annoyance though as it seems to cause no problem and goes away instantly.

Re: Waiting onAC14 Hotfix #1

Anonymous — Thu, 30 Sep 2010 01:13:36 GMT

Crash, when trying to close.
Hot fix one, where are you?