topic Re: Tool names not showing in Modeling

Tool names not showing

Anonymous — Sat, 25 Sep 2010 23:08:59 GMT

I am using Archicad 13 with Win 7 (Seven). The labels on the tools do not appear, eg, when I place the cursor on, say, the pet palette icons, a blank rectangle appears. If, however, if I was to place the cursor on the toolbar icons, it seems fine. It works on my XP computer which is a laptop, but not the Win 7. I've tried asking Archicad support more than a week ago, but nobody has replied.

Two other people, that I know of. at college have exprienced the same problem.

Can anyone help me please. I'm flying blind - not ideal as a learner!!

Thanks,

Hayley

Re: Tool names not showing

Anonymous — Sun, 26 Sep 2010 04:59:15 GMT

I'm sorry for the delay in reply

This picture shows the solution

Re: Tool names not showing

Anonymous — Sun, 26 Sep 2010 10:48:39 GMT

Thank for your help, CIVIL_ALI,
Unfortunately the problem was not resolved. I have attached photos, they're not the best as I had to take photos as opposed to screen capture.

I hope that you can help.

Regards,

Hayley

Re: Tool names not showing

Wokka — Sun, 26 Sep 2010 12:29:50 GMT

Having the same problem with Win 7 64 bit
Archicad 12, 13 and 14.
Radeon HD 5970 graphics card.
It is a bit of a pain, espescialy if your still learning the ropes.
Any one else with Win 7 having the issue?

Re: Tool names not showing

Brett Brown — Sun, 26 Sep 2010 20:47:09 GMT

It is a confirmed issue with Archicad. It is because you have changed the display size of the text under Control Panel/Appearance and Personalization/Display, to bigger than 100%. Graphisoft know about it and the more people that complain about it might get GS off there arse.

Re: Tool names not showing

Wokka — Sun, 26 Sep 2010 20:57:33 GMT

Brett,
Thanks for that, good to know we're not alone ; )

Cheers

Re: Tool names not showing

Anonymous — Mon, 27 Sep 2010 01:38:37 GMT

Thanks Brett,

It worked!!

If only Graphisoft was courteous enough to reply to my email.

How do you suggest that more people complain or rather, how do we get Graphisoft to fix the problem?

I must say, my eyes get very tired when working with the computer for hours on end. So the smaller text size is not viable.

Thanks again,

Hayley

Re: Tool names not showing

Brett Brown — Mon, 27 Sep 2010 07:57:05 GMT

Hayley_D wrote:
How do you suggest that more people complain or rather, how do we get Graphisoft to fix the problem?

Contact your reseller and tell them the problem. They are supposed to contact GS. The usual response time from GS is down to around 5 years so don't hold your breath.

Re: Tool names not showing

Anonymous — Mon, 27 Sep 2010 08:07:04 GMT

Great!

They're not going to care about me as I have a free licence for 1 year as I am a student.

Hayley

Re: Tool names not showing

Brett Brown — Mon, 27 Sep 2010 09:47:11 GMT

Actually, they are more likely to listen to you as a prospective commercial client in the future. We have already spent our last brass razoo