https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283436#M146487 <DIV class="actalk-migrated-content"><T>So, I go to update my AC18 to the latest hotfix 9013 and I get this message?<BR /> I have NO Cinerender app running.<BR /> <BR /> GS what gives?</T></DIV><BR /><IMG src="http://community.graphisoft.com/t5/image/serverpage/image-id/75511iE347454ED18722F0/image-size/large?v=v2&amp;px=999" border="0" alt="AC18-9013-hotfix-error.png" title="AC18-9013-hotfix-error.png" /> Thu, 12 May 2016 16:53:39 GMT rob2218 2016-05-12T16:53:39Z https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283436#M146487 <DIV class="actalk-migrated-content"><T>So, I go to update my AC18 to the latest hotfix 9013 and I get this message?<BR /> I have NO Cinerender app running.<BR /> <BR /> GS what gives?</T></DIV><BR /><IMG src="http://community.graphisoft.com/t5/image/serverpage/image-id/75511iE347454ED18722F0/image-size/large?v=v2&amp;px=999" border="0" alt="AC18-9013-hotfix-error.png" title="AC18-9013-hotfix-error.png" /> Thu, 12 May 2016 16:53:39 GMT https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283436#M146487 rob2218 2016-05-12T16:53:39Z https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283437#M146488 Try going to the task manager and check if there is any instance of cinerender running and end process Thu, 12 May 2016 17:19:36 GMT https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283437#M146488 Anonymous 2016-05-12T17:19:36Z https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283438#M146489 Did that....nothing running in background.<BR /> What gives GS? Thu, 12 May 2016 17:29:52 GMT https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283438#M146489 rob2218 2016-05-12T17:29:52Z https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283439#M146490 Graphisoft.....got any suggestions on how I can fix this? Thu, 12 May 2016 20:58:01 GMT https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283439#M146490 rob2218 2016-05-12T20:58:01Z https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283440#M146491 Did you log out of Windows as suggested then log back in and re-run the update?<BR /> <BR /> Barry. Fri, 13 May 2016 02:00:51 GMT https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283440#M146491 Barry Kelly 2016-05-13T02:00:51Z https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283441#M146492 <BLOCKQUOTE>rob2218 wrote:<BR />Graphisoft.....got any suggestions on how I can fix this?</BLOCKQUOTE> If you want to talk to GRAPHISOFT, why don't you call them? You are entitled to Technical Support, aren't you?<BR /> You know as well as I do that this is a User Forum, not a GRAPHISOFT Support Forum. Fri, 13 May 2016 08:48:03 GMT https://community.graphisoft.com/t5/Modeling/9013-Hotfix-for-AC18-why-is-it-giving-me-this-error/m-p/283441#M146492 Laszlo Nagy 2016-05-13T08:48:03Z