topic Re: AC 25 mouse issues in Modeling

AC 25 mouse issues

JG — Wed, 05 Jan 2022 16:16:44 GMT

Hi,

I recently started using AC25 on my new MBP M1 Max. I've been a user since AC17, for the last years on a Windows computer.

After working about 20 minutes, something happens with the mouse. I can't pan anymore, I cannot choose between the different types of marquee tools etc. If I scroll, the pan hand appears and I can pan and zoom at the same time. I have to left-click to get out of it.

If I restart the computer, all is fine again for about 20 min, then same thing happens again.

I am using an Evoluent Vertical Mouse C.

Anyone with an idea what might be the problem?

Regards,

Jacob

Re: AC 25 mouse issues

Koji — Wed, 05 Jan 2022 17:36:10 GMT

In the settings panel of your mac, review the security and privacy settings in the accessibility section. be sure to grant accessibility permissions, also input monitoring, if you have a configuration utility for your mouse. perhaps there is the problem, something similar happened to me with my logitech mouse.

Re: AC 25 mouse issues

Patrick M — Wed, 05 Jan 2022 20:15:29 GMT

did you import an old work environment into AC25? make sure you rebuild your w/e from scratch with each version (with the exception of keyboard shortcuts). It sounds like a work environment glitch to me... reset to a default out of the box w/e and see if it fixes it.

Re: AC 25 mouse issues

JG — Wed, 05 Jan 2022 20:47:43 GMT

Thank you for your answers, seems the culprit was USBOverdrive. Installed SteerMouse instead, and that seems to have solved it.

I opened a AC22-file in AC25, but I don't think that was the problem.

Re: AC 25 mouse issues

JG — Fri, 07 Jan 2022 10:57:43 GMT

Nope, SteerMouse did not solve it. The same problem is still there. After working about 20 minutes, pan function stops and I can only pan while zooming with the scroll wheel.

Same problem when using another mouse, I tried with a wireless Microsoft mouse.

Re: AC 25 mouse issues

JG — Mon, 10 Jan 2022 16:02:53 GMT

Not getting rid of this problem. Anyone know what might be the problem?

I have to restart the computer to get the mouse to work correctly. Archicad 25 seem to freeze in certain aspects regarding the mouse. What I can click, panning etc.

Re: AC 25 mouse issues

Minh Nguyen — Thu, 20 Jan 2022 14:15:27 GMT

Dear Jacob,

Thank you very much for the report and I am very sorry for the experience!

Since the mouse you are using is quite a special one, I'm wondering if you have tried with a more simple mouse? When the issue happens, can we use the trackpad to navigate instead of using the mouse?

Looking forward to hearing from you!
Best regards,

Minh