topic Issue, Enscape causes AC25 crash for models with 2D GS objects in Modeling

Issue, Enscape causes AC25 crash for models with 2D GS objects

hevi — Sat, 29 Jan 2022 15:30:23 GMT

Having issues with objects from Basic Library\2D Elements\Mechanical Symbols causing Enscape to crash AC25. The issue is constant and also happens when using the 24 version of the objects. Does not seem to happen for other 2D Elements.

Crash occurs if you start Enscape for a model containing the object or if the object is placed and the connection is updated. If the object is on a hidden layer it does not crash.

Running AC25 INT 4013 and updated version of Enscape (3.2.0+62705) on Windows.

Re: Issue, Enscape causes AC25 crash for models with 2D GS objects

Minh Nguyen — Thu, 03 Feb 2022 13:58:06 GMT

Hello,

Thank you very much for the report and I am very sorry to hear about that!

When you mentioned that Archicad crashes, is there any Bug Reporter from Archicad appears? If yes, could you please send the detailed bug report and let us know the bugID number?

Thank you very much, and I look forward to hearing from you!

Best regards,

Minh

Re: Issue, Enscape causes AC25 crash for models with 2D GS objects

hevi — Thu, 03 Feb 2022 14:11:23 GMT

Here you go:

AC25-2022-02-03-14-09-30-6959

Re: Issue, Enscape causes AC25 crash for models with 2D GS objects

Minh Nguyen — Thu, 03 Feb 2022 14:20:52 GMT

Hi again,

Thanks a lot for the quick answer! Looking at the bug report, I'm quite sure that the issue is on Enscape side. Thus, I suggest reaching out to them for further investigation.

I'm very sorry for the inconvenience! I hope that they will be able to sort out the problem quickly. If you have any further questions, feel free to ask!

Thank you very much!

Best regards,

Minh

Re: Issue, Enscape causes AC25 crash for models with 2D GS objects

hevi — Wed, 09 Feb 2022 21:01:39 GMT

The issue is resolved in the latest Enscape build (65063). The release was silent and thus ignored by the version check.

Re: Issue, Enscape causes AC25 crash for models with 2D GS objects

DAVEG — Thu, 10 Feb 2022 13:17:40 GMT

It is still crushing.

Re: Issue, Enscape causes AC25 crash for models with 2D GS objects

DAVEG — Thu, 10 Feb 2022 13:19:32 GMT

I have even tried uninstalling and installing again but the problem still persists.

Re: Issue, Enscape causes AC25 crash for models with 2D GS objects

summeruby — Mon, 30 May 2022 03:07:58 GMT

Updating enscape fixed this problem for me